How-To Geek

How To Activate Your Free Office 2007 to 2010 Tech Guarantee Upgrade

Note: This article is part of our archive and is likely out of date.
(Links may not work, downloads have not been recently tested for safety)

Have you purchased Office 2007 since March 5th, 2010?  If so, here’s how you can activate and download your free upgrade to Office 2010!

Microsoft Office 2010 has just been released, and today you can purchase upgrades from most retail stores or directly from Microsoft via download.  But if you’ve purchased a new copy of Office 2007 or a new computer that came with Office 2007 since March 5th, 2010, then you’re entitled to an absolutely free upgrade to Office 2010.  You’ll need enter information about your Office 2007 and then download the upgrade, so we’ll step you through the process.

Getting Started

First, if you’ve recently purchased Office 2007 but haven’t installed it, you’ll need to go ahead and install it before you can get your free Office 2010 upgrade.  Install it as normal.


Once Office 2007 is installed, run any of the Office programs.  You’ll be prompted to activate Office.  Make sure you’re connected to the internet, and then click Next to activate.,Matthew-netbook

Get your Free Upgrade to Office 2010

Now you’re ready to download your upgrade to Office 2010.  Head to the Office Tech Guarantee site (link below), and click Upgrade now.


You’ll need to enter some information about your Office 2007.  Check that you purchased your copy of Office 2007 after March 5th, select your computer manufacturer, and check that you agree to the terms.


Now you’re going to need the Product ID number from Office 2007.  To find this, open Word or any other Office 2007 application.  Click the Office Orb, and select Options on the bottom.


Select the Resources button on the left, and then click About.


Near the bottom of this dialog, you’ll see your Product ID.  This should be a number like:



Go back to the Office Tech Guarantee signup page in your browser, and enter this Product ID.  Select the language of your edition of Office 2007, enter the verification code, and then click Submit.


It may take a few moments to validate your Product ID.


When it is finished, you’ll be taken to an order page that shows the edition of Office 2010 you’re eligible to receive.  The upgrade download is free, but if you’d like to purchase a backup DVD of Office 2010, you can add it to your order for $13.99.  Otherwise, simply click Continue to accept.

Do note that the edition of Office 2010 you receive may be different that the edition of Office 2007 you purchased, as the number of editions has been streamlined in the Office 2010 release.  Here’s a chart you can check to see what edition you’ll receive.  Note that you’ll still be allowed to install Office on the same number of computers; for example, Office 2007 Home and Student allows you to install it on up to 3 computers in the same house, and your Office 2010 upgrade will allow the same.

Office 2007 Edition Office 2010 Upgrade You’ll Receive
Office 2007 Home and Student Office Home and Student 2010
Office Basic 2007
Office Standard 2007
Office Home and Business 2010
Office Small Business 2007
Office Professional 2007
Office Ultimate 2007
Office Professional 2010
Office Professional 2007 Academic
Office Ultimate 2007 Academic
Office Professional Academic 2010


Sign in with your Windows Live ID, or create a new one if you don’t already have one.


Enter your name, select your country, and click Create My Account.  Note that Office will send Office 2010 tips to your email address; if you don’t wish to receive them, you can unsubscribe from the emails later.


Finally, you’re ready to download Office 2010!  Click the Download Now link to start downloading Office 2010.  Your Product Key will appear directly above the Download link, so you can copy it and then paste it in the installer when your download is finished.  You will additionally receive an email with the download links and product key, so if your download fails you can always restart it from that link.

If your edition of Office 2007 included the Office Business Contact Manager, you will be able to download it from the second Download link.  And, of course, even if you didn’t order a backup DVD, you can always burn the installers to a DVD for a backup.


Install Office 2010

Once you’re finished downloading Office 2010, run the installer to get it installed on your computer.  Enter your Product Key from the Tech Guarantee website as above, and click Continue.


Accept the license agreement, and then click Upgrade to upgrade to the latest version of Office.


The installer will remove all of your Office 2007 applications, and then install their 2010 counterparts.  If you wish to keep some of your Office 2007 applications instead, click Customize and then select to either keep all previous versions or simply keep specific applications.


By default, Office 2010 will try to activate online automatically.  If it doesn’t activate during the install, you’ll need to activate it when you first run any of the Office 2010 apps.



The Tech Guarantee makes it easy to get the latest version of Office if you recently purchased Office 2007.  The Tech Guarantee program is open through the end of September, so make sure to grab your upgrade during this time.  Actually, if you find a great deal on Office 2007 from a major retailer between now and then, you could also take advantage of this program to get Office 2010 cheaper.

And if you need help getting started with Office 2010, check out our articles that can help you get situated in your new version of Office!


Activate and Download Your free Office 2010 Tech Guarantee Upgrade

Matthew digs up tasty bytes about Windows, Virtualization, and the cloud, and serves them up for all to enjoy!

  • Published 06/15/10

Comments (43)

  1. Jordan

    The $64 “ultimate steal” Student version of 2007 no longer exists and has been replaced by an $80 version of Office 2010 if anyone else thought they might be able to game the system for a cheap 2010.

  2. Matthew Guay

    @Jordan – true, but it’s steal a great deal for students, and plus, Microsoft is offering a Windows 7 Upgrade for students on the same page for $30. Any interested students can check it out at

  3. nakul

    although its too late now i guess, but did they give out office 2010 to people who were technical preview users (pre-beta)?

  4. Matthew Guay

    @nakup – No, they actually didn’t. But, Microsoft has been running several contests and giveaways, so you could check the Office page on your favorite social network if you’d like :)

  5. Peter

    Will this work on office for mac 2007

  6. Peter

    Is there a Mac Office 2007 upgrade?

  7. Matthew Guay

    @Peter – The current version of Office for Mac is 2008, and the next version will be Office 2011 for Mac which is currently in beta. This promotion is only for Office 2007 to 2010 for Windows, so no, sorry, this doesn’t apply. If however you recently purchased Office 2007 for Windows and are running it on a Mac in virtualization software with Windows, then yes, this could apply.

  8. Chiro

    I know you can put Office 2010 Home and Student on 3 computers, can you do the same for Office 2010 Professional?

  9. Matthew Guay

    @Chiro – Office Professional and Office Home and Business are both licensed for 2 computers; Home and Student is the only one for 3 computers. But hey, the 2 computer limit on Office Pro is great for me … I have it on my desktop and netbook with just the one key.

  10. Zizo

    Thank you sooo much!
    I have been googlin’ all the day and this article helped me a lot!

  11. Dana

    When I try to upgrade to Office 2010 the verification image does not display. It is a blank box with a red cross. Have tried everything!?

  12. Matthew Guay

    @Dana – that usually means you’ve entered your product key incorrectly. Double check that your new Office 2010 key is entered correctly, and try again.

  13. Dana

    Hi Matthew the code does not display on the page when it first loads. I have checked and rechecked the code. Very strange.

  14. Neale

    I can’t get the 2010 upgrade to accept the 2007 product key even though I’ve checked its correct lots of times. The Office 2007 pack I bought had the tech upgrade sticker and I0 managed to download no worries. I’ve tried the dvd version of the upgrade and the downloaded both fail on the 25 digit product key. Its very frustrating as there’s nothing on the net yet.

  15. Matthew Guay

    @Neale – you should receive a new product key card for Office 2010 when you register for the 2010 tech guarantee as we showed in this post. Did you do that?

  16. Neale

    Der – Yes found it. Thanks for that.

  17. mike

    I bought MS Office Standard 2007 from Software Surplus. My copy installed and activated fine, and it was within the time frame for the free upgrade. However, when I try to upgrade, the site says my Product ID is not eligible. Tech support, handled by Digital River, has not been at all helpful so far — all they did was to send me an email reiterating the requirements as stated on the upgrade Web site. Any ideas?

  18. Rob


    When I follow the link to the upgrade site, en push ‘Upgrade Now’ I get the error “Server Error in ‘/’ Application.” uhm..that is an error on the MS side isn’t it? Any help on this?
    (Hope the MS upgrade site wasn’t created in Office 2010 ;-))

  19. Rob

    In addition to my previous comment; I tried the same link in Google Chrome instead IE and….that works fine! Ouch..a little dent in my trust of MS…

  20. Matthew Guay

    @Rob – I would assume it was a temporary outage; the site appears to be working fine now. Hope it works fine for you this time :)

  21. Paul

    Trying to get the free upgrade from Outlook 2007 to 2010 as I do qualify within dates etc. For the last 30 days, Microsoft installed a free 30 day trial of Outlook 2010 automatically without my permission even though I had registered for the upgrade on Outlook as well as Office Home and Student which I did get. The software packages were bought seperately, hence the two registrations. Today, when the 30 day trial ended, they have asked if I want to buy the upgrade. When I said no thanks, they have blocked me writing any new mails although I do receive them. Clearly, I do not want to buy as I should get it for free but I need to go back to at least 2007 version to keep on line as I am now unable to work. Any suggestions to get back on line until they open for regular office hours as the call centre in India could not assist me. Thanks.

  22. Tom

    I’ve had roughly the same problem. I purchased Office Home & Student 2007 and, as a separate item, Office Outlook 2007, from on 10 April 2010. In response to the Microsoft invitation to upgrade to Office 2010 at no charge, I did so today, 3 August 2010. I tackled Office 2010 first, believing that it would simply upgrade the applications in the Home & Student suite. I would then upgrade of Outlook 2007 to Outlook 2010 as a separate exercise.
    I now discover that the upgrade has installed the full Office 2010 suite, including items such as Publisher as a Trial version. The upgrade has also changed my Office Outlook 2007 to Outlook 2010, but as a Trial version. All this was quite unexpected. My previous versions of Office 2007 and Outlook 2007 seem to have disppeared from my PC. I did not take the precaution of finding the Product Key on my Office Outlook 2007 and I don’t know how to authorise the new version so that it switches from a Trial to a regular version.
    Any suggestions gratefully received – thanks.

  23. Jon Tomsett

    Having exactly the same problem as Dana….a red cross rather than a verification code…
    Again I have checked the verification code many times… Microsoft help desk gave up on it over an hour on the phone so as of yet I have not been able to utilise my free upgrade to my new laptop

  24. John H Brown

    trying to upgrade from Office 2007 Pro to Office 2010 Pro. Validation says that I cannot upgrade because my 2007 is not activated. However, I have checked on Word and Excel and both say that they are already activated??

    Any suggestions as to how to resolve this problem?

  25. Mark Galvin


    I have 3 Dell PCs. We bought 3 copies of Office 2007 in April. Installed on all thre and working fine. Today I went through the process on my desktop and it worked fine.

    Now trying PC 2 & 3. I am having the same problem as John H Brown above. The site tells me that the product key is not activated. When I check any of my office apps it tells me they are activated. Rang MS Support – now Digitail River and they were just reading from scripts. After 2 hours I gave up and came to my old friedn Google.

    Any ideas??


  26. Matthew Guay

    Hi all, I’m sorry to say I have no idea. I would try calling Microsoft Support again and try again. My copy got the upgrade fine, no problems at all, so I’m not sure. Are you entering the Product ID that you find on the About page as I mentioned in the article? If it was purchased and activated after March 2010, then it really should work fine. Oh, one more thing … where did you purchase Office? Microsoft says it has to be an “authorized retailer” so someone off eBay or a 3rd party seller on Amazon wouldn’t count. Might want to check that…

    Sorry I can’t be of more help!

  27. Chris

    I figured might as well ask.

    Once I get the upgrade for 2010, will my product key for 2007 still work?

    I was thinking of getting a new computer, and using the product key from the 2010 upgrade. And leave 2007 running on this one. But I guess that wont be possible since it will look for a previous version.

    If I do go through with the update with this one. Will I be able to transfer my licensce on to the new computer at a later time. I have 2007 Pro.

    Any info is appreciated.

  28. Anthony


    I’m having the same problem as Dana & Jon Tomsett previous, when trying to install MS Office Student 2010 full version on a new laptop the red x appears instead of a verification code after entering key and language in the couple of steps before…

    was wondering if anybody has came across a solution to this since or if those guys got it sorted and how??

    Any help would be greatly appreciated before I throw a brand new laptop off a wall!!



  29. Bill

    I am currently running the Office 2003 Professional Edition on a 64-bit Windows 7 system. It is now Sept. 2 as I type this. Would it still be possible to purchase the Office 2007 Standard Upgrade from Amazon at their $217. price and then install and activate it followed by making use of the MS Office 2010 Tech Guarantee to upgrade to Office 2010 for free? That would save me about $60. over the asking price of $279. for a “new” purchase of Office 2010. I see no upgrade offers going from Office 2003 to Office 2010. Thank you.

  30. Matthew Guay

    According to the Microsoft Tech Guarantee website, if you purchase, install, and activate Office 2007 before September 30th, you’ll be eligible for a free upgrade. Make sure, though, that you purchase it directly from Amazon, and not from a 3rd party retailer, as only the major retailers themselves (e.g. Amazon) are valid for this promotion. Hope it works out for you!

  31. Dissapointed User

    I purchased a Lenovo Laptop on September 28, 2010.
    This laptop was purchased with Office SBE 2007, and with supposidly free upgrade to 2010, since it was purchased within the appropriate time frame.

    The laptop only arrived today October 13, 2010.

    The laptop did not have 2007 pre-loaded and activated, i have to install it myself with the OEM Microsoft Holographic DVD, and cdkey provided.

    However to qualify for the free upgrade activation of my 2007 should have been done before September 30.
    So now since Lenovo took forever to ship me my Laptop, i no longer qualify for my Free 2010 upgrade which they promissed on their website.

    It is stupid that microsoft allows people up till October 31 to request their free upgrade to 2010, however you must have activated 2007 before September 30. Both dates should have been the same.

    So does anyone know if i were to Change the date on my laptop , disconnect from internet, and then install office 2007, then do Phone activation instead of online, if this will bypass the September 30 activation deadline?

    Otherwise i have a lot of phone calls ahead of me with lenovo just to explain the sitution and to try and get them to ship me a 2010 disk and key.

  32. Greg

    Windows Office 2010 Tech Guarantee finish by the end of 30 October.

    Actually it just finished on 30 September (you should buy, install and activate valid for upgrade Office 2007 before 30 Sept), but maybe there are some more people who bought their Office before that time and went for some vacations and forgot about magic 30 Sept date, like I did. You can still obtain your valid upgrade key until 30 October.

    So what needs to be done – of course you should have eligible Office 2007, then you install this on your machine and change system date before 30 Sept, then you activate this on phone and ask for free 2007>2010 upgrade key. After you got it, you can set current system date and install upgrade.

    Maybe it will work without system data change, but for sure you need activate this by telephone and before 30 October, because after that date MS will not generate new keys.

    Maybe it helps someone! I was so desperate after I called MS suckerline and ask for help after 30 Sept.

  33. Denver

    I have installed Office 2010 over Office 2007 12 months ago. Everything works OK, but periodically asks for Office to be re-activated even though there have been no mechanical changes. This may? occur after Windows or Office updates.

    This is running on Windows 7 Home, which has never asked to be re-activated.
    Does this occur with anyone else.

  34. Greg

    nope I dont have this. if you have office 2010 key then it should be no problem.

  35. Kris

    No way! I can’t believe this program ended Oct 31st. Is there any way to still get it? Any tips or ideas are appreciated. I spent a ton on O2007 near the end of life. This is why I hate MSFT.

  36. Greg

    Sorry Kris, but now I see that they even changed their Tech Guarantee website and put info that program is finished.


  37. Dominic

    I knew about the Office 2010 Technology Guarantee Program when I bought my office 2007 Professional. However, I forgot about it. Until recently (after Oct 31), I remember about it. Would it be too late for me to get/download a copy of Office 2010 Professional? I only installed Office 2007 Professional on Nov 5 (which I bought in April).


  38. Tom

    I did the same as Dominic. Just tried to download the upgrade and found that it ended Oct 31. There was no mention of deadline when i bought the 2007 in August??? Microsoft should make good on this.

  39. Colin

    I downloaded 2007, installed and activated in April. No mention of when the upgrade must be made at time of orderoing as Office hadn’t been released. No email was sent to announce the release or advise that the upgrade should be made by a certain date.

    This seems more like an Nigerian, money laundering scam than an offer by a genuine company.

    How appalling!

  40. Michelle

    I downloaded Home and student 2007 onto my lap top and my daughters laptop in Sept and then downloaded the free upgrade 2010. Everything works fine on my lap top, but my daughters now shows a message saying it can not verify the license for this product, even though it was done on time and worked for 5 days . Have tried repairing through control panel and entering the code again, but still no joy! Can anyone help?

  41. Rahma

    I just want to ask about, how can i got the activation code for Office 2010 Home and Business.. Maybe you can tell me what the code? thank you before..

  42. TechGuy

    For those getting the red X on the Microsoft registration page.

    Please check you system date.
    This type of issue is related to the certificate that is used to generate the random verification code. Most often times you will notice the system date being incorrect causing these kinds of images to not display.

  43. Jamie

    I bought Office 2007 last year from work but just now was going to add it to my computer that was fixed. I deleted office 2003 and when i went to download office 2007 it wouldn’t read the disk. is there any way i can download from the internet and put in my code to prove i bought it?

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