We previously warned you that the October 2018 update for Windows 10 was deleting people’s files, and now Microsoft has basically confirmed the issue by pulling the update for now.

RELATED: Bug in Windows 10's Latest Update Might Be Deleting Files, Back Up Your Data Now

Over on Microsoft’s support site, they’ve updated with a note saying they are pausing the update while they look into the issue more—and they say very clearly that if you have already downloaded the update, you should not install it for now.

We have paused the rollout of the Windows 10 October 2018 Update (version 1809)* for all users as we investigate isolated reports of users missing some files after updating.

If you have been affected by the file deletion bug, they also ask you to contact them to help sort out the issue, and to stop using the device until you do—which is interesting, and usually means the recovery option will include using a tool to recover deleted files—if you use your PC a lot, it can overwrite those files before they can be recovered.

If you have manually checked for updates and believe you have an issue with missing files after an update, please minimize your use of the affected device and contact us directly at +1-800-MICROSOFT, or find a local number in your area https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers. Alternatively use a different device to contact us at https://support.microsoft.com/en-us/contactus/(link will vary according to country of origin).

This was also echoed by Dona Sarkar, who runs the Windows Insider Program, who mentioned that Microsoft has the tools to get your files back:


This is a very unfortunate bug, and it’s unlikely that it affected a huge number of users, but with 700 million installs of Windows 10, Microsoft needs to be more careful with their updates because even a tiny percentage of users being affected can still be millions of people.

It’s also a good warning to always backup your computer before doing anything major, including installing one of the Spring/Fall updates for Windows 10, which are always major updates with a ton of changes.

RELATED: What's the Best Way to Back Up My Computer?

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Lowell is the founder and CEO of How-To Geek. He’s been running the show since creating the site back in 2006. Over the last decade, Lowell has personally written more than 1000 articles which have been viewed by over 250 million people. Prior to starting How-To Geek, Lowell spent 15 years working in IT doing consulting, cybersecurity, database management, and programming work.
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