XP SP3, Office 2007 Professional.
The user opens more than one instance of Word, and everything freezes. No errors. Never comes back; have to restart to gain access back to Windows/Word. Nothing to quit in Task Manager; don't see anything funky in the Processes List. Does have some encrypted files he uses (on the local hd, not the server) but we don't even get that far. Happens in more than one login. Happens in an admin account as well as his restricted account. Happens with no other apps running. Reinstalled Office 2007 from scratch. Just started happening consistently with no major changes, other than the usual Windows/Office updates. Any suggestions are appreciated. Thanks. Coastergirl

Posted 8 years ago