If any one can help with this problem, it would be much, much appreciated.
1. Turned on computer. Windows vista ultimate doesn’t start.
2. Am taken to “Windows Boot Manager” page, says –
Info: Windows failed to load because a required file is missing or corrupt.
3. I F8 to go to Advanced Boot options menu/screen.
4. Tried to run safe mode. Final line shown on screen (as safe mode is trying to boot up) says –
Thereafter, am returned to the same “Windows Boot Manager” page
5. Tried safe mode with networking – same result.
6. Tried safe mode with command prompt – same result.
7. Tried “boot logging” – same result.
8. Tried “last known good configuration” – same result.
9. Tried also “windows memory diagnostic”. Result - “no problems”
10. I next downloaded a copy of neosmart’s vista recovery disc to get the windows vista startup repair tool. (This is my first computer, not knowing how to put everything/anything together initially, I asked the people at the shop where I bought the computer to put everything together for me (install windows, a-v, all programs I needed, etc), so that I would be able to open the box and use immediately. I thus received the computer with windows pre-installed, no windows discs supplied. The shop has since closed down, no known next-of-kin.)
11. Ran the start-up repair tool 3 times. Result each time – “cannot repair”.
12. Tried to do a “system restore”. But screen shows – “no restore points have been set up/available”?!?!?!?!?? Not sure how this came to be – from something the guy who set up the computer for me did/did not do, or from something else. (I had read that windows was supposed to automatically set up a restore point each time it successfully shut down) Anyway, not important the reason for no restore points available now.
13. Read on a post (somewhere) to try “command prompt: sfc /scannow”. Result – “not able to perform”.
14. So, as far as I can understand/establish, the problem lies with the battery driver. Have tried starting the computer with and without the battery (direct connection to wall socket via adaptor). No difference. Please don’t laugh if you knew this wouldn’t work – as i said, this is the first computer I have ever owned, and I am terribly new to all this. Just trying everything I can at this stage to avoid having to reinstall windows, and losing any information I had stored in C drive. If anyone can help with this, it would be a blessing. Thank you all very much.