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Windows Update messed up my computer...

(41 posts)
  • Started 8 years ago by Richard0600
  • Latest reply from LH
  • Topic Viewed 10627 times

Richard0600
Posts: 51

I currently run vista 64 bit SP1....

I was going to reboot my computer and saw the windows update sign...so i decided to update my computer as well... when windows finished updating and reloading... it would work for the first minute or so then it would freeze.. not literally freeze... but nothing will work and i can still move the mouse but the mouse icon would be stuck in that loading symbol...(the little blue circle)

At first I figured I would just let it finish loading whatever the computers trying to load... but 30 mins later its still stuck on loading... I did a hard reboot, and the same thing would happen... 30 secs - 1 min into loading windows it would just freeze on whatever its doing...

So I figured the windows update screwed up my computer... I loaded up safe mode and tried to do a system restore only to find out that my computers system restore was turned off!!!???... so now I have no idea what to do.. someone please help I have a lot of work to do... thanks in advance

off the top of my head here are my computer specs:

Windows Vista SP1
Intel Core i7 940
12GB ram
NVIDIA FX 1700

Posted 8 years ago
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Richard0600
Posts: 51

Update on the situation:

I've posted on several tech forums and 2 of them asked me to go to safe mode Add/Remove Program and then uninstall windows updates...

The problem with that is my computer doesn't register the fact that it just installed an update..it says that the last update done on the computer was on the 17th of sept... the date today here is 23rd of sept...

I uninstalled the the 2 updates from the 17th with no prevail..the problem still persists... i load windows in normal mode...and 30 secs -1 min later it just freezes on loading things...

Should I just keep uninstalling windows updates until the problem fixes?

Posted 8 years ago
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madmacs
Posts: 1438

Hi Richard0600, you could try going back to a system restore point made before the updates were installed. It seems strange to me that the updates are not shown, have you installed programs recently before the freezing started? Matt

Posted 8 years ago
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Richard0600
Posts: 51

there are no system restore points...system restore is off and I cant seem to get it back on

Posted 8 years ago
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BobJam
Posts: 1052

It sounds like the update didn't complete, and your browser is hung trying to communicate with the MS Update Server, which may be either down or overloaded.

Coupla' things to try.

First, see if you can stop the Update Process in Task Manager.

Whether you can or not, try going to the Windows Update site and downloading the update from there. MS maintains a different server for manual updates.

Lastly, and this is a long shot, try turning off your automatic updates and then turning it back on after a bit.

I think you can do all this in Safe mode.

Out of ideas for now . . . report back and let's see if any of that worked.

Posted 8 years ago
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Richard0600
Posts: 51

I cant access the internet on my computer...normal mode freezes 30 secs 1 min into loading windows...

(after i type in my password..all applications start and everything seems to be working fine..and then all of a sudden whether its opening firefox..or msn..or my computer.. it will get stuck on whatever its doing and just kinda freeze...the mouse icon as i mentioned will just turn into the little loading circle vista has...)

I cant seem to find where in safe mode the option is to turn off and on the windows updates i only see the uninstall windows updates in "add/remove programs" in the control panel... can you perhaps guide me to where i can turn it off... or should i just start uninstalling all of the updates...

Posted 8 years ago
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BobJam
Posts: 1052

I'm not a VISTA kinda' guy . . . was an XP person 'till I switched to Linux, so my suggestions are from my memory of XP. I think the VISTA GUI in Safe mode may be different than it was in XP, so maybe a VISTA person will jump in here. Am reluctant to say where stuff is in VISTA because I may muddy up the water (with my XP references). AFAIK VISTA does have a Task Manager, but I'm not sure where it is . . . and you can turn off automatic updates I think somewhere; in XP automatic update settings were in the Security Center in Control Panel. I have no idea if it's in the same place in VISTA.

Cue VISTA person (whs?) . . .

Posted 8 years ago
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Bartman
Posts: 1287

Posted 8 years ago
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Richard0600
Posts: 51

Update on Situation:

OK I tried to install Vista SP2:

Windows Server 2008 Service Pack 2 and Windows Vista Service Pack 2 - ALL Language Standalone for x64-based Systems (KB948465)

in safe mode hoping that it will eradicate the problem..
I began the installation of vista sp2 and received a pop up box
instructing me that I had unsupported languages installed. I go to
control panel:

Chinese (simplified, PRC)
Chinese (Traditional, Hong Kong S.A.R)

The only way I know is to go into normal mode and remove each language pack manually...but I can't get into normal mode... Does anyone know how I can remove a language pack from safe mode? is it even possible?

Posted 8 years ago
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Bartman
Posts: 1287

This looks to me to be a virus infection. To be sure try downloading, updating and running this scan.

http://www.malwarebytes.org/mbam.php ( Quick Scan )

If you can get to Safe Mode with networking, use that.

If you can then get into Normal Mode, run the scan again. ( Full Scan ).

Posted 8 years ago
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Richard0600
Posts: 51

Will the free version do the scan and delete any viruses found?

I'm no computer expert but I am pretty certain this has something to do with the Language packs installed, and the windows update I did... or maybe its just the windows update... BUT 2 weeks ago I had a similar problem where i did a windows update and was stuck at 'please wait' after I installed which is in the situation I am in now.

I'm pretty sure this is the same windows update that screwed up my computer 2 weeks ago... (i know how stupid of me to do windows update after something like that happened...but i honestly thought that whatever the problem was fixed)

The solution then was to do a system restore which fixed my computer with no problem...the problem now is that it seems every solution that I can find for a problem like this is to do a system restore... but I have no system restore points..or system recovery cd's or backups...

Posted 8 years ago
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Bartman
Posts: 1287

Yes. It is one of the best malware removal programs out there.

Posted 8 years ago
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Richard0600
Posts: 51

Ok i realize there is a TON of text in this thread... and I would like to simplify what was mentioned above...

PROBLEM 1(Main Problem):

Did a Windows Update...
Windows installed the update and restarted
Windows won't load and gets stuck at the 'Please Wait...' loading screen

Problem 2:

In Safe Mode...
Went to add/remove windows updates
and the window update that was done today was not there...
last update was from 17th of September 2009
uninstalled the two updates from that date...
no success... updates that are left on the list date back to the 10th of September.. I left them alone...

Problem 3:

Loaded Safe Mode to do a System Recover
Only to find that System Restore had been disabled
Cannot turn on System Restore in safe mode...
No Restore Points...

Problem 4:

Tried to install:
Windows Server 2008 Service Pack 2 and Windows Vista Service Pack 2 - ALL Language Standalone for x64-based Systems (KB948465)
In safe mode

Received a pop up box instructing me that I had unsupported languages installed.
Chinese (simplified, PRC)
Chinese (Traditional, Hong Kong S.A.R)

Cannot uninstall language packs in Safe Mode.

Hopefully that makes it easier for people to solve my problem.

Posted 8 years ago
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Bartman
Posts: 1287

The reason I suggested the virus scan is that what many viruses do is to disable system restore.
That makes me suspicious unless you unknowingly disabled it yourself.

I think we need to rule out any chance you might be infected before we try to tackle any other problems.

Posted 8 years ago
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BobJam
Posts: 1052

Strong echo on Bartman's evaluation.

Posted 8 years ago
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Richard0600
Posts: 51

At work at the moment will get on scanning my computer in safe mode ASAP...be home in 2 hours...

Posted 8 years ago
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Bartman
Posts: 1287

If you can get into normal mode to run the scan, run it in normal mode. Full scan.

Malwarebytes is desighed to run best in Normal mode, not safe mode. Although you can run it in Safe mode,
if necessary.

Posted 8 years ago
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Richard0600
Posts: 51

I cant get into normal mode anymore, all it does is sit at the loading screen... I already have norton 360, bitdefender, and doctor spyware.. and they all scan on a daily/weekly basis... but none of the 3 seem to run in safe mode so ill give malewarebytes a try...

Posted 8 years ago
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Bartman
Posts: 1287

Well, that could be another part of your problem, too many anti-virus apps running.

Suggest you uninstall Bitdefender, Doctor Spyware and any other anti-virus / anti-spyware

products you may have installed. Having more than one real time anti-virus program

running at one time usually conflict with each other causing all sorts of problems.

It's OK to have on demand scanners like Malwarebytes installed since they don't conflict with other programs.

Since you have Norton 360 I would get rid of that other stuff since Norton has your anti-virus,

anti-spyware and firewall needs already covered.

Posted 8 years ago
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Richard0600
Posts: 51

Finished running a full system scan everything was good except for one infected file which was quarantined...:

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

restarted and tried normal mode...but still got stuck at please wait... (waited for 15 mins before restarting back into safe mode...)

(i tried to uninstall bitdefender but it says I have to go to normal mode to uninstall it...)

Posted 8 years ago
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Bartman
Posts: 1287

If you still can't get into Normal mode, check in msconfig to see the boot setting.

In Start search type msconfig and press Enter. You will see this:

Make sure Normal boot is selected. Click Apply > OK

Posted 8 years ago
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Richard0600
Posts: 51

I GIVE UP!

there is just no answer to this problem...2 days of... 6 tech forum threads... 1.... 4 hour phone call with microsoft tech support... end result? windows reinstall... GG

thanks for all the support guys... i have to say this thread was the best out of the 6... other threads barely replied...especially CNET and Microsoft...TSG only gave me 2 inadequate replies that didnt help at all...and the others aren't worth mentioning.... if i ever get another problem im coming straight to here...

Posted 8 years ago
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Bartman
Posts: 1287

What settings do you see in System Configuration?
Look in the Boot tab. Is anything checked?

Posted 8 years ago
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Richard0600
Posts: 51

normal startup was checked

Posted 8 years ago
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Bartman
Posts: 1287

I have another scan you could try if you're interested. http://www.filehippo.com/downl.....tispyware/

This one is effective in safe mode.

If that doesn't help, reinstalling the OS might be your best option.

Posted 8 years ago
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Richard0600
Posts: 51

too late i have really important work to do...and reinstalling at this point seems to be the quickest solution....

Posted 8 years ago
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BobJam
Posts: 1052

You might consider making an image now on an external HDD. The best time to make an image is when you first do a clean install, verify that everything works, make the settings you want, and install the apps you want (not to mention all the updates). If all that is done, then make an image and the next time something weird happens, it will only take you about 20 minutes or less to do a restore and be back up and running with the settings and the apps the way you had them (and a system that was up to date at the time).

Posted 8 years ago
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whs
Posts: 17584

Richard, the point that BobJam makes is excellent. Here are a couple of threads that may be of interest in the context:

https://www.howtogeek.com/forum/topic/ghosting-approaches-summary-because-of-popular-demand?replies=69

http://www.winvistaclub.com/d75.html

Posted 8 years ago
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BobJam
Posts: 1052

Thanks for the kind words, whs.

Am going to see if Scott can pass through an email because I need to talk to you about something off the boards.

Posted 8 years ago
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Scott
Posts: 5618

Bob, use the personal messenger option,
https://www.howtogeek.com/forum/pm

Posted 8 years ago
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whs
Posts: 17584

Hmm, interesting. I was not even aware that we had this facility. Thanks Scott, nice to know.

PS: BobJam, I'll be on the lookout for your message. I hope I don't muck it up - LOL.

Posted 8 years ago
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BobJam
Posts: 1052

I didn't know we had a PM function either. Trying it now . . .

Posted 8 years ago
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Richard0600
Posts: 51

once again I am greatful for this forums quick response for my problem. I decided to take bobjam's advice on creating a system recovery on one of my external TB hard drives.

I decided to go with DriveImage XML Backup Software.

I am a new at this, and really have no idea what a system recovery does. Does it work like a system restore? or does it erase everything on your computer and restore what you saved? and any advice on using this program would be greatly appreciated.

Posted 8 years ago
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whs
Posts: 17584

It recreates the system to exactly the state in which it was when the recovery point was taken. I take one every Sunday (with Norton Ghost). So when I have to recover the next Wednesday, I get back to where I was on Sunday. That's why I also have the normal Vista system restore enabled. From there, I can recover any files (with Shadow Explorer) that were created in between (between Sunday and Wednesday in my example). This, however, needs to be done before you do the restore - which may not always be possible. The restore with the imaging program will destroy the old restore points.

Posted 8 years ago
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Richard0600
Posts: 51

Well this is annoying... my problem has resurfaced but luckily I have system restore points this time...

Windows keeps wanting to update... But everytime I update it gets stuck on:

Configuring updates: Stage 3 - 3 0% please dont turn off the computer.

Can anyone tell me what to do, I've had a look around the internet but I cant seem to figure out what the update number is that wants to install... I currently turned off the windows update... I REALLY REALLY need to get this fixed... so that I can actually rely on my computer to do some work...

Im currently running Windows Vista Ultimate 64 SP2... and from what I've read this problem mainly applies to SP1 users... so i'm a bit confused

Posted 8 years ago
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whs
Posts: 17584

Find the update in question when it surfaces next time and "hide" it. Then it will not bother you any more. Set your Update Settings to ".... let me choose whether to install them". Then you can track the updates and act accordingly.

Posted 8 years ago
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Richard0600
Posts: 51

can you please explain this in more detail?

At the moment my system is restored to right before installing the windows update...
Every 10 mins/1 hour/4 hours that little bubble will pop up from the tray asking me if I want to restart now to install the windows update or to postpone it...

If I do the windows update then it will almost for certain get stuck at 3 -3 0% again... Is there anyway I can figure out Which windows update this is? is there some kinda cmd i can type or something that will enable me to see what the KB: # for this windows update is so that I might be able to troubleshoot it better?

I need to get this problem fixed... I'm going to have to turn off my computer or restart eventually.. and when it does It will want to install that update... and freeze up my computer again...then ill have to do another system restore... I need a permanent solution to eradicate this problem...

thanks in advance...

Posted 8 years ago
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whs
Posts: 17584

OK, let's take this step by step:

1. Now that you have reset the system to the time before the update, the MS server will send it again. We have to make sure that the system does not install it automatically and gets you into trouble again. That is why you have to set your update settings to the second setting which is ".... let me choose whether to install them" (in Windows update > Change settings).
1a. If you get this periodic bubble, those updates are probably already there. Check that in "Available updates" and proceed with #2.
2. When the update arrives, go into "View available updates", right click on the update in question and say "hide". If there are several, hide them all.
3. There is probably no way to determine which one is the culprit out of a bunch. That's why I would hide them all.

Posted 8 years ago
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BobJam
Posts: 1052

Not to minimize whs's suggestions (indeed, whs is very experienced), but have you tried posting your questions in a Microsoft Newsgroup? Very often, someone will have suffered exactly the same problem, and give you the solution that worked for them.

Posted 8 years ago
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Richard0600
Posts: 51

alright thanks for the advice.. i think ill finish my work..create a system restore before ever installing a windows update again..
thanks for your quick response =)

Posted 8 years ago
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LH
Posts: 20002

To add to whs's response, you can install them one at a time. That will show you the problem one.

Posted 8 years ago
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