Hello geeks. My Gateway DX4822 recently had the hard drive and the motherboard replaced by the manufacturer. Unfortunately the trouble was the power supply. When I attempted to restore the OS onto the computer using the recovery disks from Gateway, the power failed in the middle of the install. I had the power supply replaced after that, but now this is what I am experiencing due to the failed install.
"BootMGR missing, press ctrl alt delete" (circumvented by pressing ctrl-alt-delete and booting from the System disk in my restore kit)
1% into the installation, I receive an error that says, restore failed error code 23 cyclic redundancy check.
I contacted Gateway about this issue, and they told me that I needed to format my hard drive using a program called DiskFormatDT_V1-1D.iso. I burned this image onto a CD with my other computer. When I bring the program up on the Gateway, there is a drop-down menu for me to select a disk, but there are no options. The program reports as successful, but part of the DOS screen is showing and all I see is the word "selected". There is no other code, which suggests to me that no formatting took place. I believe it may be reporting an error such as "no disk selected" but I cannot see the rest of the screen to know for sure. After running this program (and a full scan of the hard drive which showed no errors), I attempted the installation again but it is still failing at the same place.
My question to you geeks is, is there another way that I can format the hard drive, since this program doesn't seem to be recognizing the disk? Or is there a way to make it recognize the disk? Thank you very much for you help in advance.