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(Solved) - Problem Event Name: BlueScreen

(24 posts)
  • Started 7 years ago by Atlas
  • Latest reply from Atlas
  • Topic Viewed 16323 times

Atlas
Posts: 0

Recently I have been experiencing a few blue screens. It only use to happen when playing fallout 3. I thought it was just the game(Battle field work) until the computer crashed coming out of a low powered state. The computer has crashed with only these errors so far.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 840C3510
BCP2: 87B19C7A
BCP3: 00000000
BCP4: 00000002
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini031311-03.dmp
C:\Users\Reed\AppData\Local\Temp\WER-111025-0.sysdata.xml
C:\Users\Reed\AppData\Local\Temp\WERB347.tmp.version.txt

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 86A31008
BCP2: 87B1BC7A
BCP3: 00000000
BCP4: 00000002
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini031411-02.dmp
C:\Users\Reed\AppData\Local\Temp\WER-140322-0.sysdata.xml
C:\Users\Reed\AppData\Local\Temp\WER25A8.tmp.version.txt

Posted 7 years ago
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Atlas
Posts: 0

Anyone know how to fix this?

Posted 7 years ago
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fooBar
Posts: 0

have you looked in the event logs?

Posted 7 years ago
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Atlas
Posts: 0

I've opened them up, but not sure what to look for. I see custom views, windows logs, applications and services, and subscriptions. All of which mean nothing to me.

Posted 7 years ago
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bubbatie1
Posts: 0

everything ive looked at/researched is pointing to driver problems (like updating them) what os? win 7 xp vista ect?

Posted 7 years ago
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fooBar
Posts: 0

Blue screens are usually related to hardware or driver issues. You may find better hints in the event logs. Just look for the big RED dots. and try to compare them to the times that this occurred.

Posted 7 years ago
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marks100
Posts: 0

this may help find the culprit ive used it did the job as soon as your system blue-screens when you reboot it will give a report and name the problems
http://download.cnet.com/BlueS.....65136.html

mark.

Posted 7 years ago
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Atlas
Posts: 0

OS: Windows Vista Home premium.
Mobo: MSI P43 Neo3

I have the latest drivers for my HD 4850, 11.3. Not exactly sure how to update bios though.

Finally, it may be irrelevant, but I never got myself a virus scanner.

Posted 7 years ago
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Atlas
Posts: 0

Found one thing in the logs. its event Id is 10

//./root/CIMV2
SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99
0x80041003

XML View:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="49152">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-03-17T14:03:01.000Z" />
<EventRecordID>4283</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Reed-PC</Computer>
<Security />
</System>
- <EventData>
<Data>//./root/CIMV2</Data>
<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99</Data>
<Data>0x80041003</Data>
</EventData>
</Event>

Posted 7 years ago
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Atlas
Posts: 0

Event ID: 4609.

+ System

- Provider

[ Name] Microsoft-Windows-EventSystem
[ Guid] {899daace-4868-4295-afcd-9eb8fb497561}
[ EventSourceName] EventSystem

- EventID 4609

[ Qualifiers] 49152

Version 0

Level 2

Task 16

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2011-03-17T04:22:15.000Z

EventRecordID 4251

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel Application

Computer Reed-PC

Security

- EventData

param1 d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp
param2 45
param3 8007043c

XML view:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="49152">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-03-17T14:03:01.000Z" />
<EventRecordID>4283</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Reed-PC</Computer>
<Security />
</System>
- <EventData>
<Data>//./root/CIMV2</Data>
<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99</Data>
<Data>0x80041003</Data>
</EventData>
</Event>

Posted 7 years ago
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vistamike
Posts: 0

New virus scanner against the old. Did you uninstall the old on? And what was the old one?
And what is the new one please

Moved to Vista

Mike

Posted 7 years ago
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Atlas
Posts: 0

currently I don't have a virus scanner. I did have Norton 2011. I would get either 2011 or 360.

Posted 7 years ago
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Atlas
Posts: 0

Had norton 2011, now I have 360 V5

Posted 7 years ago
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Atlas
Posts: 0

Well the blue screens have stopped, but I see artifacts while playing games.

Posted 7 years ago
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Atlas
Posts: 0

Found the problem. A driver called atikmpag.sys.

Anyone know what to do now?

Posted 7 years ago
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Atlas
Posts: 0

forgot to add this.

Mini031711-04.dmp
bug check code: 0x00000116
Parameter 1: 0x84854510
Parameter 2: 0x87f28c7a
Parameter 3: 0x00000000
Parameter 4: 0x00000002
caused by driver: atikmpag.sys
caused by address: atikmpag.sys+5c7a
file description: AMD multi-vendor Miniport Driver
Product name: AMD driver
company: Advanced Micro Devices, Inc.
file version: 8.14.01.6187
Processor: 32-bit
Full Path: C:\Windows\Minidump\Mini031711-04.dmp 2
Processors count: 2
Major version: 15
Minor Version: 6002
Dump file size: 583,632

Posted 7 years ago
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Atlas
Posts: 0

seeing if rolling back drivers does anything.

Posted 7 years ago
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Atlas
Posts: 0

uninstalled ATI drivers and still get the same driver failure.

Posted 7 years ago
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Atlas
Posts: 0

computer crashes whenever anything GPU intensive. watching movies or playing games. The same problem with the driver atikmpag.sys.

Should I install driver sweeper or something similar?

http://www.guru3d.com/category/driversweeper/

Posted 7 years ago
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Atlas
Posts: 0

anyone have any advice?

Posted 7 years ago
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raphoenix
Posts: 0

Atlas,

Clean Install / Restore the System.

Rick P.

Accepted Answer · Posted 7 years ago
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Atlas
Posts: 0

you mean reinstalling the OS?

Posted 7 years ago
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marks100
Posts: 0

that's what rick says is the best course of action, i tend to agree . save what you need then if you have the o/s disk format and re-install .

mark.

Posted 7 years ago
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Atlas
Posts: 0

well its done and hasn't happened again. Thanks for the response.

Posted 7 years ago
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