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Printer won't print colour

(3 posts)
  • Started 9 years ago by tearingmyhairout
  • Latest reply from tearingmyhairout
  • Topic Viewed 9559 times

tearingmyhairout
Posts: 0

My printer will no longer print colour. It will print anything black on the page but no colours.Ther is nothing wrong with the colour cartridge and I have tried a new one. The jets are not clogged and were working perfectly well one day then not the next. I have checked all the connections and even uninstalled and re-installed the printer, but it seems as if it isn't getting a message through from the computer.

Posted 9 years ago
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whs
Posts: 0

Click start, settings, printers. In the printers, right click on your printer, and left click properties.
When the properties page comes up, on the bottom you should see a button called 'printing preferences'. Click on that, and then click on the 'Paper/Quality' tab. On the bottom there, you should see the selection for color/black-white - hit color, apply/ok, and apply/ok again, and try printing, and the color should be restored.

Posted 9 years ago
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tearingmyhairout
Posts: 0

Thanks but that's not it.

Posted 9 years ago
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