Hi there. Any and all help would be appreciated. I am running Windows 7 on my HP dv5 laptop. Today I installed Norton Internet Security 2010 and Norton Utilities 14.5. Everything was working fine until I defragmented the Registry after cleaning the Registry. When I re-booted the computer as was requested by Norton, it would not start up. I am seeing the BSOD. I have tried re-booting with the Windows 7 disk as well but I'm getting nowhere. My problem is that I have photos on my computer that I don't want to lose by doing a complete re-install. Yes, I stupidly have not backed up my files. :-( I cannot get into Safe Start mode, and System Recovery is not working for me either. I contacted Norton and 'chatted' online with someone for an hour and they were not able to resolve the problem. The 'engineering department' is supposed to call me within the next 48 hours.

I am bereft without my computer. If anyone has any suggestions I would be very grateful.

Thank you! Jaylene

Reports: 1 · Posted 7 years ago