It will print, copy and fax, but not scan.
When opening the Digital Imaging Monitor, the window shows 'scanner error' and further states,
The HP imaging device was not found.
Try the following steps and retry scanning after each.
Check power cords/cables and connections, insure device is powered on.
Uninstall and reinstall device.
Reinstall HP Photosmart software that came with device.
Every step was followed except the last, (couldn't find that disk), with no success.
Additionally, I have accessed every diagnostic tool/troubleshooter, performed every task required,(with successful results), indicated after each fix, but alas, the problem still exists.
Even ran a Wireless Network Test Report that says 'No Problems Found'. Congratulations on the successful setup of your wireless printer.
Other messages on the HP Solution Center state:
Printer cannot be contacted
Printer is disconnected.
How can this be when I can copy, print and fax?
Oh, one other thing. Under 'extended error info', this came up:
8,[1,0, - 2147221502)]
Whatever that means.
I'm at my wits end.
Any feedback pointing me to remedies I have not yet tried would be greatly appreciated.
If something is suggested that I've already unsuccesfully tried, I'll simply reply:
Thanks in advance for your help.