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Major Win 7 Problems - anyone know what to do?

(40 posts)
  • Started 7 years ago by Carney52
  • Latest reply from GKI610
  • Topic Viewed 1578 times

Carney52
Posts: 9

Hi all – I hope you will have patience with this non-computer geek – lol.

I installed Win 7 on my Dell XPS 630i about ten days ago and since then have regretted ever even considering moving from my hated Vista to 7. I have encountered numerous issues that remain unresolved. First: display – really poor. No matter what settings I use, resolution, font size, etc. the display is really off. Instead of using the full screen the display occupies only the middle and either side and top and bottom contain large black lines. I have done everything I know how: adjusted resolution from very high to very low; adjusted font size from tiny to extra-large and reloaded drivers directly from Nvidia’s website. Nothing has worked. Online the display is particularly awful and almost impossible to read unless I move my eyes into the screen.

1. Second issue: I can no longer click on links in e-mails or online. Each time I receive this error message: This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

2. When attempting to upload or download images from my own website [I’m a photographer and post images for clients online] I receive an error message stating the system admin has prohibited that action

3. When attempting to conduct any action that has not previously been used I am prompted numerous times to get system admin permission before proceeding. This happens when attempting to move a file from one location to another; when attempting to delete a file; when attempting to access or change settings under the control panel and whenever I try to change formatting in any application

4. The system hangs and/or freezes frequently and must be manually rebooted

I am the sole user of this system. I am signed in as the system administrator. There are no other user accounts.

I spent approximately 90 minutes with a Microsoft technician last Friday. He had me reload the Nvidia drivers from the website. This did not resolve the display issue. He then took remote control over the system in an attempt to diagnose and repair both the display issue and the other issues. He was unable to do either.
I am really at my wit’s end on this stuff! I’ve been wasting a huge amount of time just trying to get my system to run with this new OS. As bad as Vista might have been, at least I did not spend most of my day trying to get it to work properly! I am tempted to just go back to Vista but am not sure of how. If someone – anyone – can offer me some help, I’d be greatly appreciative. I have no idea what to do now and apparently neither did the tech with whom I tried to work.

System Specs:
Dell XPS 630i
Intel Core 2 Duo CPU 3.2GHz
4 GB RAM
2-500GB HD

Posted 7 years ago
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GKI610
Posts: 567

I have the same exact system as you do. What video card(s), were you doing a clean install with same # bits as your Vista system?

FWIW, my machine loves 7, was XP Pro, but HDD bit the dust when overworked (heat on it's little board, I believe). Used 2nd hdd to install XP Pro from Dell Discs, then decided to buy W7, clean install, and it's real happy.

Posted 7 years ago
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germ-x
Posts: 5310

welcome window 7 user? One thing I noticed is you might need to take ownership of your computer / files/ folders. Click here for one fix. there are some other ways but this will get you started. Waiting for your response to GKI610's questions before making any suggestions on reverting back to Vista. Really you don't want that. Win7 has some quirks but is a giant leap forward from vista.

g-x

Posted 7 years ago
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Carney52
Posts: 9

Thank you both for your efforts – and I apologize for being slow in responding. My system decided to crash early this morning and I just now got back up and running.

I switched from Vista 32bit to 7 64 Bit. I used the upgrade CD and booted from that CD into the install program. I then downloaded the Nvidia driver from their website and installed it onto my system. I’m using the NVIDIA GeForce GTX 280 1024Mb. Hopefully this is what you were asking – right now I feel pretty stupid about computers!

Now – for why I’m feeling pretty stupid: I download the registry key that would permit me to take ownership of my files, etc. But, I don’t quite understand what to do next – I unzipped the file and received the verification notice saying it had been added to the registry. Okay – so for this dense person…what now?

Thanks again for your help – sooner or later this will get worked out! I refuse to accept otherwise and, no, I do not want to go back to Vista!

Posted 7 years ago
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GKI610
Posts: 567

I didn't know you could upgrade from Vista 32 bit to 7 64 bit. Is the video problem present now, after downloading the Nvidia drivers?

Posted 7 years ago
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germ-x
Posts: 5310

when you rt click on any file you should see a new option "Take Ownership". This will allow you to make changes you want. Win 7 has UAC that can cause a lot of headaches

Posted 7 years ago
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germ-x
Posts: 5310

@GKI610 it requires a complete clean install. Win7 upgrade comes with both 32 & 64 bit versions.

Posted 7 years ago
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Carney52
Posts: 9

Thanks – I understand that right click and select “take ownership”. Next stupid question: what does this do and why will it help? Should I do this with all files? Will doing so enable me to open files with the admin message? Also, will doing this allow me to click links in documents or e-mail?

On the driver question: yes, I upgraded by doing a clean install and installed the 64bit OS. I did download the drivers post install and yes, unfortunately, the display issue remains.

Sorry for all the beginner questions! Thanks!

Posted 7 years ago
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GKI610
Posts: 567

When I did a clean install of Win 7, both bit versions, updates went out & got a very current driver for my Nvidia 8800GT video card. The one on Nvidia's website is also newer, & good for prime time, IMHO. Which card do you have? Is it an ATI?

Posted 7 years ago
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mickeyblue
Posts: 1521

@ GKI619 the OP said its a Nvidia GTX280

@ carney52, when you downloaded the drivers from the nvidia site, did you get the 64-bit version for win7?
latest version of nvidia drivers is the 195.62 version.

Posted 7 years ago
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Carney52
Posts: 9

Mickeyblue - yes I did get the latest Nvidia driver from their website and yes, it was for the 64-bit version of Win 7.

As of tonight I have a brand new wrinkle in the mix: I cannot get Photoshop CS4 to launch. I keep getting an error message saying the same thing all these messages say: the system admin has limited access to this application - check with my system admin. This is pretty major since my work relies on CS4. I can do some editing with my laptop, but it's a major pain. I'm wondering if starting over from scratch would be of any use? I could simply reinstall 7 from the bootable CD and reload all aps and drivers again - would this make any difference?

Thanks folks!

Posted 7 years ago
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mickeyblue
Posts: 1521

i think the best would be to back-up your DATA and important documents onto an external HD, then do a clean install, format the HD, and then load the specific drivers.a clean install will erase all DATA on the HD, and install win7 clean.

Posted 7 years ago
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ian2
Posts: 632

I would agree with Mickeyblue something went wrong withthe install .Redo it as he said.
I have done 17 windows 7 installs for myself and family and friends and have not had your problem.

Posted 7 years ago
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GKI610
Posts: 567

@g-x, I'm asking if you can upgrade from a Vista 32 to Win 7 64? Clean install, yes, but the upgrade path? Or can you get a Clean Install, provided you delete all partitions (incl. the 100mb system file partition), then install?

Posted 7 years ago
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mickeyblue
Posts: 1521

as far as i know you cant upgrade from 32-bit vista to 64-bit win7, a clean install is the best option.
the problems are occurring because the upgrade path was chosen, obviously the option is there and windows tried it, but its not the recommended route going from 32-bit to 64-bit.

Posted 7 years ago
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InterPC
Posts: 427

Note: A Clean Install is recommended by many techies who want to get rid of Vista and install Windows 7. It has been reported that when you perform an upgrade from Vista to 7 that bits of Vista can be left behind in Windows 7.

Posted 7 years ago
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stockie62
Posts: 2

I purchased a new Toshiba laptop with windows 7 and Nvidia graphics card preinstalled. I had major problems from the start and after a week of to and fro from place of purchase swapped to ATI Radeon graphics card and everything was sweet. Nvidia, Win 7 compatability issue?

Posted 7 years ago
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GKI610
Posts: 567

My concern is the change from 32 to 64 bits alone. Isn't that enough to cause problems?

Posted 7 years ago
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InterPC
Posts: 427

@stockie62, you might want to post your question in a new topic.

Posted 7 years ago
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mickeyblue
Posts: 1521

stockie62, please post your question in a new topic, thank you

Posted 7 years ago
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stockie62
Posts: 2

Just offering the benefit of my very limited experience with Win 7 and Nvidia. No question , just possible solution.

Posted 7 years ago
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mickeyblue
Posts: 1521

win7 and nvidia are perfectly compatible, but thanks for the input, this is an upgrade issue.

Posted 7 years ago
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germ-x
Posts: 5310

@GKI610, yes you can do a win7 64bit from Vista 32 bit but it requires a clean install including a format. When Carney52 posted he upgraded from one to the other that was your concern. Good concern. The thing that was missed was no one asked at that time if he formatted his hdd. I took it for granted Windows would have prompted him to format his hdd. That said, I agree with all above it might be time to do a "COMPLETE" clean install including a "format". You also asked about admin right thing. The fix you downloaded is to overide the admin hangup. When you get that message just rt click on the file,photo,.exe and "take Qwnership" You should be able to run with admin rights. There are other workarounds but for now you have other problems. Look here it gives the spec's and new drivers for your Nvidia card for Win7 64 bit. It is compatable. When you complete your Windows & mobo driver installation go to windows update and request updates first. You should see Updated drivers for the Nvidia card. The last thing is when installing your mobo drivers make sure you choose the option for Nvidia win 64 bit.

Posted 7 years ago
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GKI610
Posts: 567

When I clean installed 7, windows update provided the video drivers, and it made my monitor POP with extra vivid color, so much so, I had to go into Nvidia's control panel and turn down Digital Vibrance!

Posted 7 years ago
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Carney52
Posts: 9

Wow guys – thanks so much for all the info! I really appreciate the help! BTW: just so you know – “he’s” a “she” – LOL!

Okay – this is how I installed Win 7 – I following the directions as outlined on this site: http://www.sevenforums.com/tut.....s-7-a.html

Once it was installed and once I activated it, I went to Dell’s upgrade site and loaded the upgraded files for a 64-bit system. I then went to Nvidia’s site and upgraded the video driver for a 64-bit system. (yes, I selected the 64-bit version) And yes, Germ-X: the system did prompt with a warning that this would reformat the HD. So, perhaps the instructions for doing a clean install from the other site are not correct? Or – more likely – I missed a step. Anyway, I suspect you are correct in suggesting I do a complete reformat and reload of Win 7. However, is there another approach to doing this that might be better than what I have already done? As for backing up date: I’m fairly paranoid about doing backups and run a mirror drive (external) and also do daily backups to an online vault. In my business (writer/photographer) I can’t afford to lose data.

Thanks for the explanation about taking ownership – it now makes great sense and I will see if it helps.

Posted 7 years ago
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germ-x
Posts: 5310

One more suggestion, make sure you made yourself a bootable recovery disk in case you ever need to restore your system.

g-x

Posted 7 years ago
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GKI610
Posts: 567

I knew you had enough horspower to do it, Carney52! That 630i is pretty strong. Shall we mark this "Solved"?

Posted 7 years ago
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mickeyblue
Posts: 1521

i dont think this one is solved yet GKI610

Posted 7 years ago
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Carney52
Posts: 9

Hi all – apologies for disappearing for a few days – work took me away from the system.

I understand the purpose in starting over with Win 7 and doing a clean install. What I’m a bit confused about is exactly how to do this. I can follow the steps as outline in the other website http://www.sevenforums.com/tut.....s-7-a.html
But, will this be enough? I have another option: install 7 on the second hard drive. This one is no longer formatted for Vista or anything else. However, since my copy of Win 7 is an upgrade version, would this work?

I’m hoping to have time this weekend to try doing a clean install and starting over again. Thanks, again, for all the effort!

Posted 7 years ago
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germ-x
Posts: 5310

Carney52,
While it might be technically possible to use the upgrade disks to do an installation of Windows 7 without a previous version, doing so, as Microsoft points out, is not properly licensed.

Some of the confusion has come after enthusiasts noted a way to get an upgrade disc to install on a fully erased hard drive. Here is the complete article click here take a few and read it completely.

g-x

Posted 7 years ago
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Carney52
Posts: 9

Well folks – things just go from bad to worse – I finally found time to reinstall Win 7. This is how I did the install: Inserted the CD in the drive; rebooted the system into the CD; selected “Custom” and selected the 64-bit version; the OS installed without prompting with any errors. I then downloaded the NVIDIA driver, and WIN 7 updates from Dell. I then installed Office Pro. And guess what? NO IMPROVEMENT! Everything remains the same. So, I finally got a response from Microsoft. They tell me the display driver is not compatible with Win 7 -64-bit. This makes zero sense to me! NVIDIA provides an update to the display driver making it compatible with Win 7 64-bit. Dell confirms that this is the correct driver. However, the display remains bad. Incidentally, no one at Dell has a clue either.

And then we have the issue of all the stupid “admin” warnings. MS suggested I change my security settings and turn off the notification. I did this, but it did not help. It did not allow programs to run or allow me to click on hyper-links. So, out of desperation, I shut off my security software (ESET Security Suite) and restarted the system with it off. This did not help. FYI: ESET supplies an update to the security suite to make it compatible with Win 7.

I have now done everything I know how to do – which may not be saying a whole lot – and everything Microsoft could offer as ideas. I am left with the same mess I’ve had since installing this OS. I am not a happy camper. Any ideas, thoughts, feedback? Thanks!

Posted 7 years ago
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GKI610
Posts: 567

Could you supply the service tag # of your Dell? Is this it's original video card(s)

Posted 7 years ago
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mickeyblue
Posts: 1521

i dont think you should get the display drivers from Dell itself, get the new 195.62 64-bit driver version from the nvidia site, ive had problems in the past with video drivers from vendors, then i installed the drivers from nvidia itself and no problems.
im starting to think you do need a BIOS update, ive read that many PC's need the update to handle Win7 and 64-bit.
search Dell for the latest BIOS update, and install it.

Posted 7 years ago
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GKI610
Posts: 567

That's what I was trying to do using the service tag #: determine the latest BIOS (which appears to be 1.0.13). That would also tell me exactly what card(s) he has. On mine, I had the latest BIOS, and cleaninstalling Win 7HP online gave the complete setup w/great drivers within about 1/2 hr on a cable connection. Windows updates did it all.

Posted 7 years ago
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germ-x
Posts: 5310

As I am reading over all posts & threads I forgot to ask if your original Vista was a 64bit O/S. If it was you could have just upgraded to win7 without any problem. I have a a Dell supplied with vista 32bit and upgraded to WIN7 32 bit. I never had a problem. The most important thing is to take your time before just hitting keys. If you purchased a Dell with vista you may have the same troubles most people do in trying to get peoper Win7 drivers from Dell. There service has disgraceful for th emoney they charge for a system. You might want to download the Nvidia video upgrade directly from Nvidia. Burn it to disk. Windows7 will update most other drivers thru their update process.

g-x

Posted 7 years ago
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GKI610
Posts: 567

g-x, is your last post @ me? If so, my original OS was 32 b. XP Pro. I've done a clean install using both 32 & 64 bit versions of Win 7, with the same great results using windows updates automatically loading the necessary drivers.

Posted 7 years ago
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Carney52
Posts: 9

Okay some answers: yes, my system did come directly from Dell and yes it was running Vista 32-bit.

I downloaded the display drivers from Nvidia – NOT from Dell. I’ve had enough headaches dealing with Dell over the years to not use their updates whenever I can get them elsewhere. The display driver is version 195.62 for 64-bit.

One of the first things I did – with the first install – was to update my BIOS using the download from Dell’s website. I’m going to try doing this again in the off chance that something happened during the initial download – wouldn’t I have received some sort of warning notice?

While doing the install I pretty much stayed away from the keyboard until the system asked a question requiring my input. This is especially true for the 2nd try because now I’m really paranoid so also extra careful.

Service tag: 5D55BJ1

If I haven’t made this clear yet: I really, really appreciate all this help! Neither Dell nor Microsoft has gone out to help as you folks have.

Posted 7 years ago
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GKI610
Posts: 567

I got your tag # as 5D55BJ1 . If this is it, Dell doesn't recognize it, and I can only go on the model #, which had many configurations. For sure, the BIOS should be 1.0.13 and your "Dell" screen at boot should have a circle around the logo.
This was my state when I clean installed Win 7 HP with the 'puter online, and it installed network controllers & everything else from Microsoft, including a video driver that made my 8800GT card pop with color, so much so that I had to turn the digital vibrance down, to make things look normal.
Only thing I may have done differently than OP was to 'Custom install' and delete all partitions shown, then proceed with the install, just keyboarding only when it asked.
There might be other updates within an hour or two, but I'd then manually defrag & wait for it to be totally happy before installing the Office Suite.

Posted 7 years ago
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Carney52
Posts: 9

Odd…but then everything about all of this has been odd. I’m able to pull up my system on Dell’s site and confirm the configuration, don’t know why you couldn’t. Anyway, I re-flashed the BIOS and nothing changed. I’ve also heard from NVIDIA and, as others already expected, their drivers for Win 7 are correct and, yes, I do have the correct driver.

GK – you wrote: Only thing I may have done differently than OP was to 'Custom install' and delete all partitions shown, then proceed with the install, just keyboarding only when it asked. Could you, please, explain what this means? I am willing to do yet another custom install, but, I need to know if what I am doing is creating these issues or whether something else may be going on. I don’t want to keep installing using the same steps since this seems to take me right back to the same problems. If you have a different way of doing the install, please explain.

I’m back to step one: lost and bewildered. Now, I’m wondering if my security software is at fault (?); if my system – hardware this time – is somehow faulty or if some other, not yet recognized, problem is at fault. I did deactivate the security suite and tried to run the system without this in the background, but it did not make a difference. I’ve looked at device manager numerous times and there are no conflicts recognized.

One more idea – and this one is a bit “out there”: I’ve had something of a nightmare with this Dell system. In fact, it took Dell four tries until I got a system that operated – 2 arrived DOA, one died during initial boot and the fourth died the first day. There is a whole history behind the system including lots of onsite visits and other goodies. After months of working with various Dell techs, I finally was assigned to a tech in the executive office. After replacing the motherboard, RAM, hard drives, fans, and power supply - most were replaced more than once – the system was finally running well. The final tech was the one who suggested I upgrade to Windows 7 in an effort to resolve an ongoing issue involving Photoshop and Vista [this is a known compatibility issue that both MS and Adobe are aware of]. So, now I’m beginning to wonder if all of this is hardware related – again. I have 2 Western Digital SATA hard drives (500GB each) installed. I also have the exact same drives sitting in a box in the office. Those drives still contain VISTA. I’m thinking of putting them back into the system and installing Win 7 on them. Any thoughts about this idea – stupid, useless, perhaps a chance???

Posted 7 years ago
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GKI610
Posts: 567

Gosh, you had a bummer. I originally had a Hitachi 500 GB HD, and installed what they sent for a second: was a noisy Seagate. Still running XP Pro from recovery partition for a year. During a verify of a backup to an external HD, the recovery failed, and apparently it was the HD electronics. So, I did the disc install w/Dell discs (XP). Hated the noisy Seagate, so I bought a WD like yours, and Win 7 HP. For Win 7 on my tag, Dell shows only the BIOS that must be 1.0.13 installed, which I had done.
Installing Win 7 on the unused disc was a dream - worked like a charm w/system online, it took all drivers & software from Microsoft. Now that I own a Retail (both bit versions on 2 discs) I am at liberty to experiment. I find that during reinstallation, chose 'Custom', and instead of Format, I delete all partitions: it wants to leave the previous System Files (100mb) on the HD. I delete everything, and go right into the install, and it works just like the HD was new. Microsoft steps up as it's online, and the whole deal takes 1/2 hr at the outside. When done, I install AV (MSE currently), and am operating with just Windows Firewall, and the Machine's happy. It liked the 64 bit version as well.
Reason I wanted to use your serv. tag was to see what processor to check if 64 bits would run, and if it supported VirtualMachine, which it probably does. Anybody else's tag, Dell let's me see the original configuration. When you got different stuff, did you perchance get a different tag #? It would show on the first screen in Setup (F-2).
Did I clarify my procedure enough? Post back if you need anymore info, fellow 630i owner. (Do you have a RAID setup, and which video card??)

Posted 7 years ago
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