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(Solved) - Laptop freezing when connected to internet

(3 posts)
  • Started 7 years ago by shamiahshez
  • Latest reply from shamiahshez
  • Topic Viewed 3291 times

shamiahshez
Posts: 0

Hi.. Don't know anything about computers. My daughter has a laptop that is only a few months old, and has hardly been connected to the internet. We recently put McAfee on it, prior to loading that on, it had not security but had probably only been used a handful of times on the internet. I went to use it last night, and it works fine until it gets connected to the internet, then it freezes. I've tried connecting it to our home internet instead of her mobile one also and still does the same thing. I'm thinking it might be a virus, can anyone help, and is there anyway of fixing it ourselves?

Posted 7 years ago
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marks100
Posts: 0

shamiahshez hi, first try this download run a scan,
http://download.cnet.com/Malwa.....04572.html
then download this and clean easy to use, http://download.cnet.com/ccleaner/
both on same site, post back NOTE: disable mcafee temporarily. if no diffrent you may have to 'restore' to before mcafee was installed.
dont worry, post back

Posted 7 years ago
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shamiahshez
Posts: 0

Thankyou so much.. I had my dad around to help me do all of that, when he realised i had two security programs and thought that might be what it was, we disabled, well he disable, mcafee and we're all good.. Really appreciate your help

Posted 7 years ago
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