Hi.. Don't know anything about computers. My daughter has a laptop that is only a few months old, and has hardly been connected to the internet. We recently put McAfee on it, prior to loading that on, it had not security but had probably only been used a handful of times on the internet. I went to use it last night, and it works fine until it gets connected to the internet, then it freezes. I've tried connecting it to our home internet instead of her mobile one also and still does the same thing. I'm thinking it might be a virus, can anyone help, and is there anyway of fixing it ourselves?
(Solved) - Laptop freezing when connected to internet(3 posts)
shamiahshez hi, first try this download run a scan,
then download this and clean easy to use, http://download.cnet.com/ccleaner/
both on same site, post back NOTE: disable mcafee temporarily. if no diffrent you may have to 'restore' to before mcafee was installed.
dont worry, post back
Thankyou so much.. I had my dad around to help me do all of that, when he realised i had two security programs and thought that might be what it was, we disabled, well he disable, mcafee and we're all good.. Really appreciate your help
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