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(Solved) - Firewall not opening: error code 0x80070424 & 0x6D9

(52 posts)
  • Started 5 years ago by KatMcCon
  • Latest reply from StringJunky
  • Topic Viewed 36519 times

KatMcCon
Posts: 43

I have searched your forum and found one similar problem that had been posted several years ago. Did not help

I had free version of AVG and Malwarebytes on pc. While on internet AVG came up saying Trojan Virus had infected my pc. Then top tab showed "Win 7 antivirus 2012". AVG then offered to sell me their $59.99 version; so I thought this might be fraud virus just to get me to buy their program. I closed out internet connection, uninstalled AVG and Malwarebytes (also used AVG's tool to uninstall complete program later). I could not access internet until I had uninstalled AVG.

I went back online and installed Windows Essentials, Essentials found 4 virus including Trojan and deleted.

Now I do not have my firewall. I have googled problem and have tried every suggestion. Even a Microsoft tech could not figure out what the problem was, he accessed my pc and went through and tried things I had already tried, plus some things. So I still am without firewall.

I have windows 7, 64 bit.

When I googled problem yesterday, I saw someone else had similar problem this month and received suggestions.

"Windows Firewall" does not show up under "services", to start or stop program.

I'm not geeky, but I try to follow instructions to fix problem. Is anyone else having similar problems at this time?
Any help would be greatly appreciated.
Thank you,
K

Posted 5 years ago
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vistamike
Posts: 10945

Try the following free progs;
I know you may have already run these but the links are correct sources;

http://www.malwarebytes.org/pr.....bytes_free
http://www.superantispyware.com/
http://www.microsoft.com/secur.....fault.aspx

Run separately.

Update all and do full scans.

Mike

Posted 5 years ago
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KatMcCon
Posts: 43

Mike, your first link is a 404 error.
The other two I don't need. I have taken care of the virus. I just need info on getting back my firewall. Thank you.
K

Posted 5 years ago
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Lighthouse
Posts: 13598

http://www.filehippo.com/downl.....i_malware/

Posted 5 years ago
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whs
Posts: 17584

AVG probably disabled the firewall because they have their own. And if you did not uninstall AVG with their own uninstaller, it may still be disabled. Get the AVG uninstaller from this site. Beware that there are different unionstallers depending whether you are 32bit or 64bit.

Also note that Windows Defender will not work independently when MSE is installed. The Defender is automatically part of MSE.

Posted 5 years ago
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KatMcCon
Posts: 43

Thank you for your suggestion "whs". I had already uninstalled AVG with their uninstaller for my 64bit. Still no firewall. But I will try again..

TO LIGHTHOUSE MODERATER: I originally had Malwarebytes, but had uninstalled with AVG. Later I reinstalled, but the Microsoft tech uninstalled just to see if there was any change to the firewall, but there wasn't.

Posted 5 years ago
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KatMcCon
Posts: 43

I did the AVG uninstaller tool as suggested above for my pc. Firewall still will not open. Still same error code.

Posted 5 years ago
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raphoenix
Posts: 14920

KatMcCon,

If you do not understand this discussion, then do as Santo suggested in the last posting on the topic thread.
https://www.howtogeek.com/forum/topic/cant-turn-on-windows-firewall?replies=38

Posted 5 years ago
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KatMcCon
Posts: 43

raphoenix: I think I understand this discussion. The suggestion Santo gave does not work for Windows 7 64bit. If I cannot correct the firewall on windows, then I don't mind replacing with a good firewall; but Comodo does not work on my pc. Thanks anyway.

Posted 5 years ago
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raphoenix
Posts: 14920

KatMcCon,

You did NOT read last posting on topic thread completely.

Santo said in his last sentences

QUOTE
"If you are very particular about Windows Fire wall. Take a backup of your important files
and reinstall or recover your computer."
UNQUOTE

Rick P.

Posted 5 years ago
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StringJunky
Posts: 2454

Rick

She could do an in-place install with a disk from askvg if she doesn't have her own. Still best to do a personal file backup though first.

Tony

Posted 5 years ago
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raphoenix
Posts: 14920

Tony,

Yep, We have one coming up now I think.
https://www.howtogeek.com/forum/topic/system-boot-errors?replies=2

Problem is most OPs have never done an install.

The lack of computer knowledge appears to be getting worse instead of better
over the last couple of years I believe ?!?!

Rick P.

Posted 5 years ago
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KatMcCon
Posts: 43

I have backed up my data; docs, pics, music. But do not have discs to reinstall. I also do not have a restore point before problem began. I have tried to download another firewall from cnet...Windows 7 Firewall Control 3.5, but when I click on the icon to open, it says Windows 7 Firewall Control Services not running.

I will look into purchasing discs to reinstall. Thanks to all who gave me info.
K

Posted 5 years ago
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Lighthouse
Posts: 13598

Disks here, free,
http://www.askvg.com/direct-do.....nd-64-bit/

Posted 5 years ago
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KatMcCon
Posts: 43

Thank you Lighthouse Moderator, very much.

Posted 5 years ago
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KatMcCon
Posts: 43

And one more question please:

Before I try the reinstall mentioned above, do I need to do a complete backup of computer; or just backup my personal info such as the docs, pics and music? I have backed up my personal info, but my external harddrive will not hold a complete backup of computer.

Thank you for being patient with me, and offering suggestions to get my firewall back. I'm very unsure about reinstalling and it all working out OK; with my inexpertise.

Posted 5 years ago
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StringJunky
Posts: 2454

katmcon

What is being suggested you do is an "Upgrade" install. Basically you are replacing all the system files in your present operating system with original ones but all your settings, programs and personal files will be left untouched...you will have to do all the Windows Updates again though. The reason you are being asked to backup your precious data is these things can go wrong....but hopefully this won't happen.

1. Save your "precious" data.

2. Download the exact same W7 version with Service Pack 1 as is on your computer from lighthouse's link above. Note: 3GB download size.

3. Put a DVD in your drive. Right-click on the W7 file (it should say "Disk image File" in the type column and "X-17 with some numbers" ).

4. Click on "Burn Disk Image" > Check box "verify image after burning" > Click Burn. It will burn then verify the image.

When this is done you are ready to do an Upgrade. More to follow.

Posted 5 years ago
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StringJunky
Posts: 2454

1. Get your Windows product key...you will need it when it's done.

2.Start Windows and put your W7 disk in > Click Install Now.

3. Check option to get updates.

4.Accept the agreement.

5.Click Upgrade. Click Upgrade option NOT Custom. It will probably take an hour...don't touch anything until you have to put your key in or Windows asks you. When it's done and you are back on the desktop if it asks to activate Windows do that (it shouldn't do) and then click Start > All Programs > Windows Update and install everything it shows...another good hour here waiting for that. I think I've missed one or two bits when windows starts up for the first time but it should be clear what you need to do.

Hopefully, when you've done this everything is as before but with a functioning firewall.

Ask more questions if you need to and I'm sure the others will add anything they think you ought to know as well.

Tony

Posted 5 years ago
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KatMcCon
Posts: 43

Thank you Tony. Wonderful instructions. I'm also going to "print" out your instructions. Thank you!

I've already made note of my Windows product key.

K

Posted 5 years ago
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StringJunky
Posts: 2454

It will do two or three reboots in the process don't touch anything when this happens like it will say " Press Any Key..." IGNORE IT Ok?.

Posted 5 years ago
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KatMcCon
Posts: 43

Will ignore, lol. If I don't respond by tomorrow, send out the geek emergency squad! =) I may be in the fetus position, bawling my eyes out cause something went terribly wrong, lol. I am soooo trusting. If this works, I may even give you my favorite banana bread recipe! :) Now that's something I'm good at!!!

Posted 5 years ago
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KatMcCon
Posts: 43

I hate technology.....it's a pain in the hard-drive!!!

Posted 5 years ago
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GuiltySpark
Posts: 4024

@ KatMcCon ,

Did you or anyone else ever run the command sc delete bits (please don't try this it's purely a question) ?

Posted 5 years ago
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StringJunky
Posts: 2454

Kat

I nor any of the high posters here would never deliberately give you bad information. I actually ran thru' the upgrade scenario with my laptop myself before I posted to get you the steps...I hadn't done it for a long while. Hope it goes ok.

Tony

Posted 5 years ago
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KatMcCon
Posts: 43

GuiltySpark: No, never have run the command sc delete bits.

StringJunky: I am still in the process of downloading. Because I am connected to internet by my phone, and signal is not always that good, it has been several hours and I am only at 46% downloaded. It shows still another 8 hours before completed. Nothing is ever easy for me, but I can be patient.

K

Posted 5 years ago
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StringJunky
Posts: 2454

What are you downloading...W7? Can't you download on your pc?

Posted 5 years ago
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KatMcCon
Posts: 43

Yes, I'm downloading the W7 to my pc. My internet connection is through PDA.net. PC is tethered to my Android.

Posted 5 years ago
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StringJunky
Posts: 2454

OK Gotcha. Catch you later...got to sleep...5am!

Posted 5 years ago
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KatMcCon
Posts: 43

Unfortunately, when I woke up my computer was off this morn. I turned it on, and it asked to start in safe mode or normal. I did safe mode, but couldn't find download. I restarted in normal mode, still can't find download. I searched the word Windows 7, not there. I searched under downloads, not there. I'm afraid when it got to a point where it couldn't continue the download, and discontinued for whatever reason, something abnormally shut my computer off. Any suggestions? I'll try this at another time as I have things to do today which require my phone.

I may have to download to someone else's computer (not connected by pda.net) and then burn the disc.

Later.

Posted 5 years ago
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StringJunky
Posts: 2454

Kat. Use someone elses connection if you can. 16 hours download time is too big a window for things to go wrong really. It seems like your computer sat idle too long and shutdown. If you have to use your PDA again get Free Download Manager (it can resume interrupted downloads):

http://www.freedownloadmanager.org/download.htm If during install firewall asks to connect to private network say yes. (probably won't!)

To stop your computer sleeping.Click on the plug icon (bottom right) > More Power Options > Change Plan Settings > Make sure Turn Off the Display and Put Computer To Sleep is set to "Never". Reset these back to what you want when you've got your download.

What make and model is your computer?

Edit: removed a . from the end of the link which caused a 404 error when clicking it. -- GMod

Posted 5 years ago
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KatMcCon
Posts: 43

I haven't had a chance to resume the download either to my computer by pda.net or someone else's connection. I'll look into the Free Download Manager, thank you. And firewall won't be an issue. And setting computer to "Never" sleeping is a good idea during the download.

My PC is Dell Inspiron N5010 (64-bit operating system). Actually, I think it is still under warranty. I should really look into that. I have all my other "older" discs that go with previous laptops (windows xp), but I don't believe I ever received the discs with this computer or any booklets.

Storage: 360GB free

Posted 5 years ago
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KatMcCon
Posts: 43

Whenever I go to the above link for download manager I get "404 not found". I'll try a different approach.

Posted 5 years ago
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Xhi
Posts: 6298

He had a period included on the end which made it bad. Try http://www.freedownloadmanager.org/download.htm

His works now, too.

Posted 5 years ago
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KatMcCon
Posts: 43

Did done it, got it already, thanks!

Posted 5 years ago
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KatMcCon
Posts: 43

But good to know that about the period at the end of a link. I've seen that error before and never new why I couldn't access a site through a link. Thanks.

Posted 5 years ago
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StringJunky
Posts: 2454

Thanks Xhi...sorry about that Kat.

Kat

Concerning the lack of disks, Your laptop has a recovery partition which you can access by tapping F8 at boot...here's a link to the Dell Restore option instructions. This is the last resort. Just save the link somewhere in case you ever need to start from scratch...yuk! :)

http://support.dell.com/suppor.....#wp1109809

Posted 5 years ago
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StringJunky
Posts: 2454

LH, Mike, whs, Rick et al

If Kat does an in-place install with a proper Windows disk will it remove the ability to use her Dell Recovery options from F8? just thought of this.

Tony

Posted 5 years ago
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KatMcCon
Posts: 43

GMorn StringJunky, I believe that is one of the things I tried....recovering at the F8 at boot. I went through that and still no firewall. But I will check out the Dell Restore link above.

Now, for some embarrassing news.....I have finally turned this house upside down and found two discs: "Microsoft Office Basic 2007" and "Drivers and Utilities For Reinstalling Dell Inspiron N5010". But neither say Windows 7.

Are these the only two that will restore pc? Or is there still more?

You all are great to keep trying to help me!
Kat

Posted 5 years ago
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KatMcCon
Posts: 43

The Dell Restore link above takes me to Windows Vista....mine is Windows 7. Are those same instructions?

Posted 5 years ago
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KatMcCon
Posts: 43

Sorry, I found the Windows 7 instructions....just had to read a little further down. O.O

Posted 5 years ago
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KatMcCon
Posts: 43

OK, someone get me a cup of coffee so I can wake up.....it wasn't Windows 7; it was Windows XP, back to my original question, lol. I'll look for the instructions on Windows 7 in another area of Dell support.

Posted 5 years ago
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StringJunky
Posts: 2454

There isn't W7 option...just try the Vista one. Go down to; "Windows Vista: Dell Factory Image Restore"...follow that. If it gets you there to a factory restore option in your laptop you can do this one if you like...it will give you a full clean start...better than my suggestion but a bit longer to set up again to how you like it. It will also save you hours downloading W7...it's the lesser of the two evils given your choices. ;)

Before and if you do this option it's important you get everything off you want...nothing will be saved.

Posted 5 years ago
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KatMcCon
Posts: 43

Thank you, I did find Win 7 instructions in another section of Dell Support, but similar to the instructions you gave. I wouldn't have gotten this far without you all. I did see that there is no disc sent with pc to reinstall it is as you said....built into the pc.

My question now is: Once this is done, and hopefully I get my firewall back.....will I need to reinstall those other two discs I have "Drivers and Utilities" and Microsoft Office Basic 2007? Of course along with all my other programs that I have installed or downloaded.

Posted 5 years ago
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StringJunky
Posts: 2454

Possibly, maybe LH will chime in on that...he uses Dell.

Posted 5 years ago
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KatMcCon
Posts: 43

I followed instructions to restore factory settings at F8. It went throught steps of backing up my important files first (which I had previously done). I allowed it to backup again to my external drive. During the process I received the following error message:

"Restore7.exe-ApplicationError. The instruction at 0x04dbc245 referenced memory at 0xdd531002. The memory could not be written. Click OK to terminate the program."

Thinking that meant my external harddrive did not have enough storage space, I backed up to the default site: c:\emergency on pc. I received the same error message again.

As I said before, I always come to a dead end no matter what I try. Would rather a firewall to a stonewall.

Any suggestions as to bypass the backup portion of this reinstallment.

Posted 5 years ago
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StringJunky
Posts: 2454

If you've backed up your files already can you just ignore and bypass the backup stage?

Posted 5 years ago
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KatMcCon
Posts: 43

I found out how to bypass. The deed is done. I reinstalled and all is OK, and I'm really holding back my excitement. :) First thing I checked...firewall. Well It opened up to McAfee installment request. I uninstalled McAfee. Then went back in and there was my Windows firewall. Whoopie!!!

Then went on line and installed Microsoft Security Essentials (free version). I'm wondering if there is another better than that out there. I used to have AVG free version (don't like anymore) along with Malwarebytes free version. I have not heard good things about McAfee, Norton and AVG.

A big thanks to all of you who have helped me get to this point. Now for the next few hours I will be creating a reinstall disc (hopefully I'll never need), restoring my files, precious pics, my programs that I had installed like Photoshop. So far so good!

I can't say enough to thank you all. Awesome group of super-geeks!

Posted 5 years ago
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StringJunky
Posts: 2454

Kat

Glad things are looking good. ;)

MS Security Essentials is what I use and recommended with one or two others. Malwarebytes and SuperAntispyware for on-demand scanning are good to have as well.

When you've got your system how you want it, ask about Macrium Reflect Free. This is what alot of us here use to save a complete system snapshot for moments just like you've been thru'...you can solve any problem in 20 minutes or less with it.

Tip: From now on save all your personal stuff to your external hard drive NOT on your laptop drive.

Tony

Posted 5 years ago
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KatMcCon
Posts: 43

Thank you Tony, you've stuck with me thru thick and thin, and I'm sure a few eyeball rolls as well, lol.

Can all 3 (MS Security Essentials, Malwarebytes and SuperAntispyware) be used together?

I'll check back about the Macrium Reflect Free.

And I think that's a good idea about the personal stuff on external hard drive, I had a similar tip from a photography site to save pics on external hard drive. With as many nature pics as I take, I'm gonna need a larger ext hard drive, lol.

Kat

Posted 5 years ago
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StringJunky
Posts: 2454

If you can afford it get another external HD for your pix and use this one you have now to save some Macrium images...I really can't stress enough how good image backups are. I can try things out, like I did for you with an in-place install to recheck things out, because I have probably ten images I can fall back on if it screws up...it's only 20 minutes out of my life to do so.

Only have MSE as your always-on active AV, The other two you would use maybe once a week to do a routine full scan just to check for hidden malware that MSE might have missed. No antimalware can detect everything on its own.

The free versions of either Avast or Avira which you can use, instead of MSE, if you want try one or two other AV's that are well rated. Avoid AVG. You have to uninstall each AV you try before trying another.

Posted 5 years ago
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KatMcCon
Posts: 43

AVG is what got me into this situation. I now have a notebook full of suggestions, I've written links and websites out, along with printing some information given to me.

And for now I'm leaving all my pics on the external hard drive, no sense restoring to the pc. Whew! I did it!!!! And still have all my personal stuff.

Posted 5 years ago
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StringJunky
Posts: 2454

Yep, keep your personal stuff out of your system drive and a problem won't hurt you.

Posted 5 years ago
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