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Error "This document failed to print" HP Printer

(4 posts)
  • Started 6 years ago by shakes
  • Latest reply from vistamike
  • Topic Viewed 5430 times

shakes
Posts: 0

Hi, I am using "HP Officejet 7000 E809a Series" Printer. I took that from a friend, couple of days ago.
I installed drivers successfully and selected "HP Officejet 7000 E809a Series" as "Default Printer".
But whenever I print anything a pop-up opens with a mesg
========================================
"This document is failed to print"
Document name:'Microsoft Word - filename'
Printer Name:'HP Officejet 7000 E809a Series'
Time sent: 02:13:36 am 31/03/2011

Click here to open the print queue, and then for assistance,
click Troubleshooter on the Help menu.
========================================

I've uninstalled & reinstalled drivers. But still in the situation.
What should I do... Please help.
Thnx in Adv.

Posted 6 years ago
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vistamike
Posts: 0

HP printers 'sometimes' have install probs.
See this http://h10025.www1.hp.com/ewfr.....83002#N101
Also, try this;
Uninstall the HP software again, unplug the printer. Shut down (with the cd in the drawer), reboot, let xp find the printer. Install as recommended and wait for 'connect printer now'
Let it print a test page or the install will most likely fail.

Mike

Posted 6 years ago
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shakes
Posts: 0

Hi Vistamike, Thanks for your response,
I've Uninstalled the HP software and unplugged the printer.
Restarted with the HP Drivers CD inside tray.
Installed drivers again. Now error mesg. is not coming but still unable to print.
After I click on print the switch button of printer and Print test page buttons are blinking continuously.
Wheels are rolling inside printer but not taking paper inside... :/

Posted 6 years ago
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vistamike
Posts: 0

Is there a 'troubleshoot' option? And is the printer set to default.
Also, is there previous printers installed. They should be uninstalled if not in use (especially if another hp printer is showing)

Take paper out and reinsert just a couple of pages to test print page. Could just be a case of reinserting the paper to catch the rollers.

I have an HP as well and when it dies it gonna be buried!

Mike

Posted 6 years ago
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