I have a problem with the DVDROM drive in a friends Dell Laptop. The DVD drive is not starting and on checking device status in device manager I get the following error message "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19). I have tried updating the driver but the system states the present driver is the most up to date one. I have also tried restoring the system to the factory defaults using the built in recovery partion but this fails part way through throwing up a message simply stating error.
My next thought was to download and install a new driver. Any further ideas welcome.