The How-To Geek Forums Have Migrated to Discourse


How-To Geek Forums / Windows Vista

Dreaded BSoD

(40 posts)
  • Started 8 years ago by alexhosking
  • Latest reply from LH
  • Topic Viewed 5624 times

alexhosking
Posts: 37

Not so much dreaded as damned annoying. I have a Dell Dimension E520 that worked like a dream for the first 3/4 months. Then it started crashing with the Blue Screen of Death. It would crash about 2/3 times after each logon but, after the final reset, would work happily for hours after until such time as I had to log off & on again.
I have only recently found out about the Reliability Monitor so I scrolled back to when it first started crashing. It was after the installation of a number of Automatic Updates on the 11th Oct 2007 and has been ongoing since that time. To date I have not been able to find a fix.
I would like to list the updates as a comparison check with others who may be experiencing the same problem. All these numbers come under specific headings......
KB 915597
KB 941833
KB 941202
KB 933729
KB 94
KB 90
KB 941651
KB 89083
KB 915597
I have been able to remove some of these updates but not all. Nothing else was installed (Software, hardware, drivers etc) for weeks prior to the above mentioned updates.
If anyone has any ideas I would be most receptive.

Posted 8 years ago
Top
 
whs
Posts: 17584

Have you already installed Vista SP1?

Posted 8 years ago
Top
 
alexhosking
Posts: 37

Vista SP1 (KB 936330) was installed on the 19th Apr.2008, long after the problem arose. The offer of Windows to go find the problem after each crash was an utter waste of time. The first time it told me that it was the Analogue Clock in my Gadget Bar that was causing the problem so I got rid of that. Then it told me it was my Weather Station on my Gadget Bar which I also removed. Then it told me it was a confict with my Virus Checker within the Internet Security System I was using and to update it, which I did. Windows still kept pointing to that so, as I was using a free Security System at the time I uninstalled it and paid $40 (Aust) for a pucker Security System, making sure it was Vista complient. Needless to say I still have the problem and Windows still points to a conflict with my Virus Checker.
What puzzeles me is the fact that, after the initial 2/3 crashes each time I logon, my computer continues to work fine.

Posted 8 years ago
Top
 
whs
Posts: 17584

Since it crashes after logon (when the start-up programs are being started) one could suspect one of those start-up programs. Did you ever disable those and see what happens? You can do this with MSCONFIG or I use the WinPatrol program (free from the web ) which is much more convenient. If this fixes the problem, you could reenable them one by one or in small batches of e.g. 3 at a time and observe the reaction.

Posted 8 years ago
Top
 
alexhosking
Posts: 37

I'm sorry, whs, perhaps I should have been more specific. The crashes do occur after the initial start-up but at various times. Sometimes just a few minutes after and sometimes up to 10/15 minutes or even later. Then, as mentioned, after the 2nd or 3rd crash it never happens again for the rest of my session which could last several hours. I have noticed that reading documents via the web or checking my bank statements is almost guaranteed to cause a crash although, after saying that, there really isn't a pattern that I can put my finger on.

Posted 8 years ago
Top
 
Lighthouse
Posts: 13598

This sounds suspiciously like a hardware problem.

Posted 8 years ago
Top
 
whs
Posts: 17584

Hmm, that is a lot more random then. Lighthouse may be right - but it could also be a lot of other things. Without a "pattern", it is quasi impossible to diagnose. Do you by any chance have the Security System Firewall AND the Windows Firewall both enabled? Two firewalls active are a lot of trouble.

Posted 8 years ago
Top
 
alexhosking
Posts: 37

I do indeed have two Firewalls running....Windows and Steganos (my Security System) I have now turned off Windows Firewall although I am not sure which would be the best one to keep active. Any ideas on that would be appreciated. I will keep this Forum posted re the results of the above.
I must say I do appreciate the help in this matter.

Posted 8 years ago
Top
 
alexhosking
Posts: 37

Further to the above.....my computer crashed again!!!! Ho hum.....back to the drawing board.

Posted 8 years ago
Top
 
Lighthouse
Posts: 13598

Firstly, never run 2 Firewalls at the same time.
You would be better off keeping the Windows Firewall. So try that

Posted 8 years ago
Top
 
whs
Posts: 17584

Hmm, maybe the damage is already done. Sometimes it's good to start from scratch. But then I would get another security system. This Steganos I have never heard of. Kaspersky, Bitdefender, Norton 2008 would appear to be a better option. Security systems are one of the main causes of trouble because they are so interwoven with the system. You don't want to skimp on that.

Posted 8 years ago
Top
 
billbonza
Posts: 242

Uninstall (totally) your purchased security.Then scan your computer with avg. I had a similar problem, though not as severe. It hasnt crashed since.

Posted 8 years ago
Top
 
alexhosking
Posts: 37

My thanks to you all for the posts. One of our Aussie computer mags did a survey recently on security systems. Kapersky came out on top with 98% reliability (ie. picking up just about everything they threw at it) Steganos came 2nd at 96%. Apart from the 2% difference there was also about $50 difference in the price, hence my opting for Steganos.
I have to say that, at the moment (touch wood), I have been logged on for about 2 hours and haven't yet crashed. Perhaps disabling one of my firewalls has done the trick after all. If it stays this way I may leave Windows Firewall disabled unless I am strongly advised otherwise (ie. that Windows would be the prefered firewall) Everything I have read to date about Windows security has not been very encouraging. Thanks anyway for the advice, Lighthouse.
Hopefully the saga will not continue but will keep this post informed for the benefit of others who may be experiancing the same problem.

Posted 8 years ago
Top
 
alexhosking
Posts: 37

6 hours later.............I woke up my computer after watching one hour of TV and, after about 2 minutes, it CRASHED again!! Certainly an improvement on past crashes and I can probably live with it (not that I have much choice). I still haven't given up the idea that disabling one of my two firewalls (see above) has not improved things. For those having similar problems watch this space for further progress reports.

Posted 8 years ago
Top
 
alexhosking
Posts: 37

Further to the above and, sad to say, my comp crashed again today approx 3 mins after logon. I did live in hope that disabling one of my firewalls may have fixed the problem. There now doesn't seem to be much point in continuing this thread. For all those poor unfortunates out there, like myself, who are experiancing similar crashes, we may have to wait until Microsoft comes up with a difinitive answer to the problem. While not knocking Vista I have to say that, in all the years I was using XP, I never suffered one crash. Such is life.

Posted 8 years ago
Top
 
billbonza
Posts: 242

Please refer to my earlier post. Best of luck.

Posted 8 years ago
Top
 
Lighthouse
Posts: 13598

I would follow billbonzas suggestion, but add 1 thing.
We have seen quite a few problems here, caused by AVG.
So I suggest you scan with this instead.
http://filehippo.com/download_antivir/

Posted 8 years ago
Top
 
alexhosking
Posts: 37

Thank you for the suggestion, billbonza, but it doesn't make much sense to me. You see, I was using Avast Internet Security (free) 3 months prior to this problem occurring. When I decided to take onboard what Windows was telling me (that my problem was with my virus checker) and decided to install Steganos I uninstalled Avast and then, before I actually installed Steganos, my computer crashed. In other words it crashed without any Internet Security installed!!

I am totally convinced that the problem lies with the automatic downloads from Microsoft that occurred the day before my problems started. This is the reason I gave all the numbers (at the start of this post) of those downloads in the hope that others may have started having the same problems after installing those Windows updates.

As a point of interest, the Vista Reliability Monitor is great for checking what programs, and automatic updates, were successfully installed, the date of installation and the date any crashes occurred. It also shows (graph style) how efficiently your computer is running. Needless to say, with all my crashes, my graph is running near the bottom of the scale.

For the sake of readers who may not be familiar with the Vista Reliability Monitor try the following.....

Right click Computer
Click Manage
Expand Reliability & Performance
Expand Monitoring Tools
Click on Reliability Monitor

Now you have are complete record of your computers performance going back at least 12 months.

If anyone has any feedback with respect to those updates (if they have caused you a problem) I would be pleased to hear about it. (please refer to the first post for the numbers of those updates)

Posted 8 years ago
Top
 
billbonza
Posts: 242

I dont claim to be an expert, and you seem very competant- but did you uninstall Avast with the vista uninstaller? Try Revo. I think you may be wide of the mark and your problems are at a more basic level. You have a conflict somewhere. Run Ccleaner, then Glary utilities.Then defrag and pray.

Posted 8 years ago
Top
 
Lighthouse
Posts: 13598

One thing I can say. I stopped using Avast (as an intermediate virus scanner) because it kept crashing my system every time I ran it.

Posted 8 years ago
Top
 
alexhosking
Posts: 37

Thank you all again for your posts. It gives me a nice warm fuzzy feeling knowing that you are out there (somewhere) in the world taking an interest in this problem of mine. Just as a matter of interest my posts are coming from Queensland, Australia.
If you don't mind me saying so I think we are getting bogged down in discussions about Internet Security. I was rather hoping that someone would have a look at the numbers in my first post and tell me if you also have them. This would probably help me to illiminate some as being harmless. (Contol Panel - Programs & Features - View Installed Updates)
I know that a real "Geek" would not allow Microsoft to install anything on their computer that they couldn't poke at first. There is a chance that you may have viewed some of these updates and considered them unnecessary and not bothered to install them. I was also hoping that I would get a few responses from people along the lines of...."yes, my computer also crashed after installing KBxxxxxxx update".
Perhaps I am barking up the wrong tree here (or perhaps it was coincidense) that my troubles started directly after these automatic updates were installed. My computer was working perfectly for about 4 months prior to that.
My own personal view is that one of the above mentioned updates has caused a conflict with a program or software already installed on my computer. How to find it? Aye, that's the rub.

Posted 8 years ago
Top
 
billbonza
Posts: 242

Gday.Do you know kylie minogue? Get me her number..

Posted 8 years ago
Top
 
Lighthouse
Posts: 13598

bill. Kylie mostly lives in England. But she has a house in France too, and another in Oz i believe.

Posted 8 years ago
Top
 
sparky7415
Posts: 419

I checked my update history and the updates I don't have are:kb89083,kb90,kb94. All the other updates mentioned by Alexhosking,I do have.I've never heard of an update with only 2 digits as in kb90 or kb94,might want to check on those two,good luck.

Posted 8 years ago
Top
 
alexhosking
Posts: 37

Hey......C'mon you guys. Concentrate on my problem and forget Kylie Minogue! Don't you think that if I knew her address here in Oz I would already be knocking at her door. Well......maybe not. I am old enough to be her father (damn)
Thank you, sparky, for your post. I will now go and check out those numbers again. If anything interesting turns up I'll let you know.

Posted 8 years ago
Top
 
whs
Posts: 17584

The kb89083 is very odd. It is from 2005 and was for XP. I wonder how it got onto your Vista. It is defined as a "Malicious s/w removal tool"

Posted 8 years ago
Top
 
Lighthouse
Posts: 13598

I know they just update some updates, and send them out with the same kb number. It could be one of those!

Posted 8 years ago
Top
 
alexhosking
Posts: 37

For sparky's info....KB90 (Update For Windows Junk E-mail Filter) KB94 (Update for Microsoft XML Core Services Service Pack 2) KB89083 (Windows Malicious Software Removal Tool) (Thanks whs)
When checking my Installed Updates again I found 3 that I had not uninstalled. I have since done that so I am sitting here with my fingers crossed.
There was one other that I have been unable to remove.....Cumulative Security Update For Internet Explorer 7. Hopefully that is not the one causing my problem.
Well....all I can do now is wait and see.
If the above fixes my problem I will then reinstall the updates one at a time to see if I can pinpoint the offender. If I continue to crash then I will reinstall them all, as I assume they are important updates, and look elswhere for the problem.

Posted 8 years ago
Top
 
pipo
Posts: 428

hi alexhosking, i'm actually quite interested in your problem, i've also been having random BSoDs with my laptop (acer) and i also can't seem to find a pattern. my first assumption with my problem was also a Vista update, but i tried installing XP on my laptop, but i still encountered a crash, so my next assumption is a hardware problem. i must apologize, i don't have any suggestions on your problem at the moment, but i hope you get to solve your problem (and share it with us).

btw, i didn't know that windows had a Reliability monitor, thanks for that info.

Posted 8 years ago
Top
 
alexhosking
Posts: 37

Well......after about 5 hours of computing yesterday without a single crash I logged on today to report the good news and.....crashed after about 2 mins!!
At the time of the crash I was reading a PD File (pdf)on the net. I really don't know at this stage if that was significant or not. Of all the things I did with my computer yesterday I can't remember if I had cause to read a pdf file. Anyway, it is just something else I will need to keep tabs on. If I could narrow my crashes down to that it would be a help. To be on the safe side I think I will uninstall Adobe Reader and then do a reinstall of the latest version although I have been downloading the Adobe updates.
Obviously uninstalling that bunch of Vista Automatic Updates (peviously mentioned) has not solved the problem so I will now have to reinstall them all.
I will keep reporting if I find anything else or relevance to this problem.
I would like to ask you, pipo, if you have used the Reliability Monitor yet to trace back to when you first started crashing. It would be interesting to know what you installed prior to that date.

Posted 8 years ago
Top
 
whs
Posts: 17584

The Adobe reader can be a real bitch. I had quite some problems with it too. Why don't you get the Foxit reader http://filehippo.com/download_foxit/ and install that for a while as your default PDF reader. The main problem with Adobe I had was when you download a PDF file and Adobe wants to take immediate possession of it. Maybe during the download you can also help it if you use "Save" instead of "Run" and open the file later.

Posted 8 years ago
Top
 
billbonza
Posts: 242

firefox 3 crashes all by itself!

Posted 8 years ago
Top
 
sparky7415
Posts: 419

There are other possibilities, ram(memory)gone kaput.If possible,switch ram sticks from a machine known to work.Drivers,yes I've been told these buggers can cause BSoD's.Check to see that all your drivers are up to date.Also a corruption in the registry can cause your problem,there are a lot of registry cleaners on the market.I've used PC Pitstop,which is a website,to scan my machines and you may find all kind of crap running around.I even purchased their Optimize 2.0 software and had my machine running like the day I 1st powered it up.

Posted 8 years ago
Top
 
sparky7415
Posts: 419

I should add and you may already know this about ram.If you're able to swap ram,make sure it's the same kind,such as DDR,DDR2,etc.And since it's running Vista,have at least 2gigs.

Posted 8 years ago
Top
 
alexhosking
Posts: 37

Well, guys, I am about to wash my hands on this problem. I haven't replied for over a week, hoping to have something definate to report. Unfortunatley I am none the wiser. The crashes still seem to be random. I have had a number of sessions crash free for several hours and then, bingo, away it goes. The problem is that it happens on a web page or program that I had previously been viewing without a problem.
Just to answer Sparky.....all my drivers are ok and I use Regcure on a regular basis.
Also whs.....I Googled Foxit Reader and the concensus is that it is very good so I may look at replaceing Adobe Reader.
Thanks again to all for taking an interest in in the above.

Posted 8 years ago
Top
 
alexhosking
Posts: 37

Well.......I am back again after a long delay to "optimistically" report that I may have solved my Blue Screen of Death problem. I hesitate at the moment to list it as definately solved but I am hopeful after having a number of crash free sessions. I decided to download "Firefox 3" and made it my default browser. So far, touch wood, no crashes!! What was causing the conflict with IE7 I have not the foggiest idea, I am just happy not to have to keep rebooting. I am using Firefox 3 with my usual Home Page so nothing really looks that different. Some of the terminology used by Firefox is different to IE7 but it is just a case of getting used to it. I will give another update later, on way or the other, but at the moment things are looking good.

Posted 8 years ago
Top
 
InDiSent
Posts: 1084

Alex,

I would call Dell to see if they are aware of this issue. It sounds to me like a windows update broke something. If you are now crash free after FF3 install then that's good. However, the issue is still there....it just wont affect you if you don't use IE. I wouldn't use IE anyway. In any case, i would still try to get the issue resolved. Have you searched on MS site or Dell site to see if other users reported the same issue and if there is a fix for it? It might be more widespread than we think and there may already be a patch out there.

Posted 8 years ago
Top
 
alexhosking
Posts: 37

One further and last (hopefully) update re my switching from Internet Explorer to Firefox. I have to report, with a great deal of pleasure I can tell you, that it has been over two weeks since I made the change and have not had a single crash since. I don't know if this will work for everyone experiencing Vista crashes but it seems to have worked for me. It would be very interesting to learn if other Vista users have had similar results simply by changing their browser.

Posted 8 years ago
Top
 
Tower
Posts: 1

I'm from the Philippines and also experiencing BSoD on my DELL Studio 1535 with Vista Home Premium SP1 and Eset smart security .
The BSoD appeared randomly while using my computer. I checked my installed updates and KB890830, KB915597 and some KB 94..... are present.
I was able to record SOME OF the error messages,
0x00000124(0x0000000,0x86133238,0xB6200108,0x0002010A)
0x00000124(0x0000000,0x84E1E028,0XB6200008,0X0002020A)
0x00000124(0x0000000,0x88A71028.0XB6200008.0X0002010A)
0x00000124(0x0000000,0x858B9348.0XB2200140,0X0002010A)
0X00000050(0XFFFFFFF8,0X00000001,0X8206D8DC,0X00000000)
DELL support was not able to help me thats why i'm joining this and hopefully some of you guys will be able to help me with this problem.
And by the i have also vista home premium sp1 and eset smart security for 6 months on my acer aspire but no BSoD error yet.

Posted 8 years ago
Top
 
LH
Posts: 20002

Tower. Welcome to the forum. Could you post your problem in a "New Topic" please. This one is 8 months old.

Posted 8 years ago
Top
 



Topic Closed

This topic has been closed to new replies.