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Cannot Play DVDs in Windows 7

(33 posts)
  • Started 8 years ago by JonnyAlpha
  • Latest reply from JonnyAlpha
  • Topic Viewed 6853 times

JonnyAlpha
Posts: 0

Hi;

I have tried posting this message on at least 5 different forums but up to now I have not found a solution.

I cannot play DVDs in WMC or VLC Media Player at all and in WMP they play the initial FBI screens and the start of the 20 Century Fox Intro but after about 10 seconds the film stops and cannot be re-started, the only way out is to close the program. When this happens the DVD / HDD activity light continues to stay lit and in Task Manager WMP process is still running. If you select to end the process nothing happens, after a couple of tries and a long wait the process finally stops and the HDD activity light stops.

I also cannot install a game from a PC DVD?

I have installed the latest Geforce Drivers and the latest nForce Drivers, I have also installed Shark007 Codecs.

I have not installed the MCP68 Drivers from the abit web site but these are just for the onboard graphics aren't they?
There is a also a download for an AHCI installation disk but only a 2000 and XP version do I need this?

When I install the nForce Chipset Drivers it make no mention that it is installing the SATA and LAN drivers and only mentions graphics drivers??

Does anyone have any ideas, I tried emailing this to nVidia but the email bounced back as not recognised, I have posted on the nVidia Forums but no replies. I posted on Windows Answers but just some Tech telling me to try anything that did nothing.

My Setup:

Abit AN-M2HD AM2 Athlon 64x2 4000
NEC Optiarc AD-17124S SATA DVD Drive
Geforce 9800GT
Maxtor SATA HDD
2GB Corsair XMS2 DDRII

Posted 8 years ago
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marks100
Posts: 0

jonnyalpha, hi what edition of win,7 do have you got ??.on reading your post is the film a original copy try another film what happens ?

Posted 8 years ago
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Tech-No
Posts: 0

All versions of Win 7 have the codecs needed to play DVD's except Home Basic. (I think).

Try disabling Windows Media Player in Control Panal/Programs and Features/Turn Windows Features On Or Off, expand "Media Features" and uncheck "Windows Media Player". Restart your computer them re-enable WMP and restart again. This resets everything back to default values.

Posted 8 years ago
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bbhat
Posts: 0

well,well tech-no i believe thats not correct on all win 7 have codecs cause the small note book that has no cd/dvd do not have one cause i had to put one on sir.
jonny, believe u should run malwarebyes first, cause i use shark and it had a virus,( cause some virus can make your cd/dvd player do crazy things had it happy to me) on your codec try (COLE 2K.MEDIA) i find this to work great !
And this is old school try this MPLAY32 ( MEDIA PLAYER) this should work. also if this dont try updating your drivers.
If that dont work you may have a bad dvd player.

Posted 8 years ago
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germ-x
Posts: 0

Have you looked at your region settings? Device manager>DVD /CD rom>properties>region tab. If your DVD's are region protected and you have th eincorrect settings they may not play.

g-x

Posted 8 years ago
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studio
Posts: 0

Welcome to the best forum in the world, and if we can't help you then no one can!!
From what I have read of what you have said, the problem occurred once you have installed windows 7. Have you tried reinstalling windows 7, (in order to reinstall it you just click up grade for that only installs the registry files again). this might help. It can't be a hardware problem if the problem occurred as soon as you installed windows 7. If this does not work then try Tech-No says.

@bbhat: Welcome to this forum, please use correct English, for not everyone can find it easy to understand what you are saying. (No I am not having a go at you)

Regards,

Posted 8 years ago
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JonnyAlpha
Posts: 0

Sorry for not keeping an eye on this post, but in answer to the above responses:

Marks100 - This is Windows 7 Build 7600 and the film I am playing is an original.

Tech-No - Think I already did that but I'll give it a go - VLC Media Player and WIndows Media Centre will not play at all.

bbhat - I'll try MPLAY32 but I know the DVD Drive is good as when I boot into XP I can play DVDs no problems.

germ-x - Region is set to Region 2 (Europe I believe)

studio - I will try a reinstall

Posted 8 years ago
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marks100
Posts: 0

what 'version of win,7... starter, home basic, home premimum,ect,ect, ?

Posted 8 years ago
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JonnyAlpha
Posts: 0

Sorry Windows 7 ultimate

Posted 8 years ago
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marks100
Posts: 0

in help +support 'type in....' windows media player settings' in drop box look @num, 4 give that a go.

Posted 8 years ago
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germ-x
Posts: 0

here is a listing for region codes. http://hometheater.about.com/c.....codesa.htm
Don't know what part of the world your in.

Posted 8 years ago
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JonnyAlpha
Posts: 0

marks100

No 4 is "Change volume settings in Windows Media Player" how will that help?
I used num 2 Windows Media Player Settings Trouble Shooter and changed back to default but still no joy.

Posted 8 years ago
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JonnyAlpha
Posts: 0

I just booted into XP to confirm that in XP a DVD in Windows Media Player plays fine no problems whatsoever.

I just booted in Windows 7 and after installing Cole 2K.Media codecs I can now actually get VLC to start to play a DVD (previously it would not even start) but it too freezes for about 5 minutes then starts again.

My memory settings are manually configured in BIOS because the Abit Phoenix Award BIOS screws up the settings when in default, the memory is set to 4.4.4.12 2T.

Should I maybe lower the settings.

Posted 8 years ago
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JonnyAlpha
Posts: 0

I tried to do a repair install of Windows 7 but because of the problems with this DVD drive and Windows 7 I cannot do it. When you insert the windows 7 DVD the green bar at the top of the Windows Explorer Windows takes forever to complete and the DVD Drive Icon does not change to the Windows 7 DVD Icon, the HDD light remains solid while the DVD is being read which takes forever.
Just as I finished typing this the DVD drive span into life again and the Autoplay window opened, so I clicked Run Setup.exe.

This is taking absolutely ages!!!!

This is definitely am Abit / nVidia / Windows 7 problem however I don't think I'm ever going to resolve it : (

Posted 8 years ago
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marks100
Posts: 0

jonnyAlpha, my apologies i gave you the wrong number, i should have gave you num, ... 2- open the...

1. Change settings for streaming media in Windows Media Player
2. Open the Windows Media Player Settings troubleshooter
3. Windows Media Player language settings: frequently asked questions
4. Change volume settings in Windows Media Player

i wouldn't want you to think i was misleading you. as you say you had no luck in wmp, settings. hope you get problem sorted out, someone else may come along with another suggestion!

Posted 8 years ago
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JonnyAlpha
Posts: 0

marks100 - Thanks

I know we have been drilling down the Media Player DVD Player configurations route but I did mention in my first post that I could not install a Game from a DVD in Windows 7, this has got to be a Windows 7 / nVidia / Abit driver issue.

I tried to carry out a Repair Install as above but because of the inability to read DVDs correctly I could not.

I booted using HIRENS boot CD and it boots fine, but the only way to confirm this is a Windows 7 Driver issue would be to use a DVD Boot DVD other than this Windows 7 DVD, does anyone know how I can test this.

I know the Firmware is built into the DVD but in Device Manager there is a driver listed from Microsoft dated 2006, maybe its corrupted.

Posted 8 years ago
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JonnyAlpha
Posts: 0

Gave up with trying to play DVDs but did install Cole 2k Codec pack and managed to actually get VLC to start playing DVDs but that's all it did, exact same problem as WMP DVD play stops and starts.

Anyway I thought I'd try and install a game again from DVD (Gears of War), on inserting the DVD autoplay appeared eventually and I managed to start the install however even though it is installing it is taking forever, the drive keeps stopping and then starting, when it stops the HDD light remains solid, when it starts the HDD light flickers and it reads data.

Posted 8 years ago
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studio
Posts: 0

JonnyAlpha, when I suggested to use the windows 7 disk, i meant at startup - meaning push F8 or 12 (can't remember which one) which will take you to the boot menu and choose DVD drive. Then you could do as I suggested.
Also on another note, have you looked in device manager to see if there is any question mark next to anything on the list? (right click on Computer, Manage, Device Manager)

See if this does anything...

Posted 8 years ago
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germ-x
Posts: 0

You said you booted with Hirens boot Cd and everything was fine. I don't know if I understand you when you said something about a boot DVD. You can always put Hirens on a DVD for testing or download and put Unbuntu on a DVD. Sounds like you have a conflict. You listed your specs but did not list your DVD burner. Can you supply that information?
How is your DVd connected, IDE?

g-x

Posted 8 years ago
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JonnyAlpha
Posts: 0

Studio - Sorry for misunderstanding your suggestion, I'll boot from Windows 7 DVD and do an upgrade. No errors in device manager.

Germ-x - My DVD is listed in my specs in my first post NEC Optiarc AD-7124S SATA DVD Drive

Posted 8 years ago
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germ-x
Posts: 0

JonnyAlpha,
Sorry about the mixup. Read this as others are having same problems.
http://social.answers.microsof.....bcc129e795

g-x

Posted 8 years ago
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JonnyAlpha
Posts: 0

Just to add - could this be a memory problem, in Task Manager under Perrformance: Physical Memory Total-1790, Cached-982, Available-989, Free-56.
This is with only IE running while I'm typing this?

Posted 8 years ago
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germ-x
Posts: 0

I see you have been to many sights looking for an answer. Yes, it can be related to your memory.
How much ram is installed?
How large is your pagefile?
Have you tried in safe mode to see if it reads faster?

Posted 8 years ago
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JonnyAlpha
Posts: 0

Tried to boot from Windows 7 DVD to carry out a upgrade, booted fine but when I selected upgrade I was informed that as I had booted form a Windows 7 DVD I would need to boot into Windows and carry out the upgrade from there.

germ-x - How do I find out how big my page file is.

Just booted into safe mode and Task Manager shows: Total-1790, Cached-80, Available-1531, Free 1455, inserted the DVD and double clicked it to open its contents, the HDD light goes solid the timer spins and the progress bar at the top of the Windows Explorer Windows slowly creeps to the right, and still going while I am typing this. So the problem still exists in SAFE mode!!

Posted 8 years ago
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marks100
Posts: 0

hi, click ... start... control panel.... performance information +tools.... adjust visual effects... advanced (should say under 'virtual memory) EDIT: i think 'page file' is windows memory bank for vertual memory?

Posted 8 years ago
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germ-x
Posts: 0

Have gone to Sony website and cannot find your NEC Optiarc AD-17124S listed. Can you please recheck the model number.

Posted 8 years ago
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JonnyAlpha
Posts: 0

germ-x - Sorry its an AD-7241S ?!?!? I must be dyslexick (cant spell either)

Posted 8 years ago
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vistamike
Posts: 0

or dyscalculia even!

Mike

Posted 8 years ago
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JonnyAlpha
Posts: 0

Have we given up - just when it was starting to get interesting?!?! : (
Looks like there is no solution apart from hardware replacement IDE DL DVD Drive for £20.00 as I know an IDE DVD Rom works in this rig already, that's what I had to use to install Windows 7 in the first place.

Posted 8 years ago
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germ-x
Posts: 0

Fianlly found your drive and there are two things of interest.
They all mention upgrading the firmware to 1.03
Here is a link to newegg for your drive. Read the Pros & Cons on th eright side of the screen. They discuss making changes because of DVD issues. http://www.newegg.com/product/.....6827118032
One question: does your mobo support this drive? You mentioned you were runnnig XP so you might want to check that out.

Posted 8 years ago
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JonnyAlpha
Posts: 0

The MS Windows compatibility check found no problems with my setup.

I have just been home to my PC workshop and fitted the SATA AD-7170S (The DVD I previously had problems with) to one of my spare PCs an installed Windows 7 without a hitch.
The mobo is an Elitegroup 915-M5.

This confirms that it definitely must be a problem caused by the nVidia Chipset on the Abit AN-M2HD and either the NEC Firmware, the Phoenix Award BIOS or the MS drivers (because the problem affects the install of Windws before any other software gets loaded).

So unless i can get Abit / nVidia or MS to sort out the problem I am left with the following choices:
1. Fit an IDE DL DVD RW
2. Fit a PCI SATA Card (will have to remove my PCI WiFi Card and fit a USB dongle)
3. Replace the motherboard.
4. Stick to XP

Posted 8 years ago
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germ-x
Posts: 0

suggest you call Abit and ask them for a fix. If they have non then return your mobo and swap for one that is compatible with your DVD.

Posted 8 years ago
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JonnyAlpha
Posts: 0

Well Well Well, I posted a question with nVidia USA support and after trying to get me to uninstall and reinstall Graphics Drivers I reminded them that I had an nVidia 630a Chipset, which I had already told them (It was in the subject line of the question).

They responded with the following answer stating that the 630a Chipset was not supported by Windows 7!!!
After replying to them thanking them for wasting my time I noticed that older nVidia Chipset are included in there list of those that are supported the E.G. the 550.
Legally should it not be down to nVidia to fix the problem?

NVIDIA USA RESPONSE

Hello Bill,

Thank you for updating.

I would like to inform you that GeForce 6150 GPU is compatible with Windows 7 operating system.

Also, GeForce 9800 GT is supported with Windows 7

But please note that nForce 630a motherboard chipset is not supported with Windows 7. Below are the list of Intel and AMD chipsets supported with Windows 7

nForce 790i Ultra SLI
nForce 790i SLI
nForce 780i SLI
nForce 760i SLI
nForce 750i SLI
nForce 740i SLI
nForce 730i/GeForce 9400/
GeForce 9300
nForce 720i
nForce 680i SLI
nForce 680i LT SLI
nForce 650i SLI
nForce 650i Ultra
nForce 630i/GeForce 7150
nForce 630i/GeForce 7100
nForce 610i/GeForce 7050

nForce 980a SLI
nForce 780a SLI
nForce 750a SLI
nForce 740a SLI
nForce 730a / GeForce 8300 /
GeForce 8200
nForce 720a / GeForce 8100
nForce 710a
NVIDIA nForce 680a SLI
NVIDIA nForce 590 SLI
NVIDIA nForce 570 SLI
NVIDIA nForce 570 Ultra
nForce 550

Please visit the website below to check the complete list of supported graphics card and motherboard chipsets with Windows 7

http://www.nvidia.com/object/io_1241025430517.html

Please feel free to contact us, if you have any further questions.

Regards,
Shailendra
NVIDIA Customer Care

Posted 8 years ago
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