So I have a Compaq Presario CQ61 laptop. I have been having trouble accessing my downloads folder in location C:\Users\B.Romero\Downloads. When I click the folder, it takes about 30 seconds to a minute to load, then a window pops up saying "C:\Users\B.Romero\Downloads is not accessible. The request could not be performed because of an I/O device error. I am running Windows 7. I have scanned the computer several times using that cmd sfc/scannow and it found nothing. I have tried opening the folder in safe mode and it still didn't work. I have check my drivers and they are up to date. Also, I am not sure if this is related to the issue, however my laptop is also running slower than usual. I cannot restore it because i have no restore points. I have run out of options in truing to access this folder. Any help in resolving this would be greatly appreciated!
Thank you for your time!