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(Solved) - Can only get local connection but still no internet

(23 posts)
  • Started 7 years ago by mambus
  • Latest reply from warlock
  • Topic Viewed 11488 times

mambus
Posts: 0

I can only get a local connection and my internet says connected, yet i cannot get online. How can i get back to my wireless network connection? Nothing has changed. Everything as far as router and modem are plugged in . I even unplugged and waited then plugged back in, as my internet service provider (cox cable) told me to do. Can you help? I am using a HP laptop Vista 64bit. My ipad, which i am writing on now to you does not have this problem. I am not really computer knowledgable.

Posted 7 years ago
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Lighthouse
Posts: 0

Telephone your ISP, and ask them to check the line to your house.

Posted 7 years ago
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bubbatie1
Posts: 0

or try replacing dsl cable from wireless router to comp ( had a cat chew mine up once)

Posted 7 years ago
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vistamike
Posts: 0

disconnect ipad, reboot
And tell us your system, that would be a great help...

Mike

Posted 7 years ago
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Xhi
Posts: 0

Have you tried disabling and re-enabling the device. (Network and Sharing center -> "Manage network Connections" -> Right click the connection).
If that does not work try the computer at another wifi hot spot.
If that does not work then I would try a USB wireless adapter. (borrow one to try if you can).
If that does not work then I'm afraid the only solution I have found, after spending many hours on such a problem, is to re-load the operating system.

Posted 7 years ago
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mambus
Posts: 0

I called the ISP, that i what i said in my original post. They told me to unplug , wait, replug and that did not work. They told me everything looks fine.
my system is vista 64 bit.
My ipad in the same house gets the connection fine. The laptop does not. I looked at the device manager, it says the network adapter is working properly.
I can't take the computer out to a diferent hotspot for awhile as i am disabled
Can you tell me what to do after i openmanage network connections and right click?
When i open network connections it says windows did not find anything wrong with your connection..

Posted 7 years ago
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Xhi
Posts: 0

When you open Manage network connections you should see an icon for your adapter. Right click on it and the first item is usually "Disable" Once disabled then do it again to "Enable" it.

Posted 7 years ago
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mambus
Posts: 0

Ok, i did that (Xhi)
I then opened firefox and it says"server not found"
I then opened IE and the window opened to say "IE cannot diplay the webage"
These would be a different page for firefox and IE

Posted 7 years ago
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ispalten
Posts: 0

Open a COMMAND PROMPT and enter IPCONFIG /ALL and copy and paste the results here please.

Irv S.

Posted 7 years ago
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mambus
Posts: 0

Frustrated...i get this command prompt up and right click select all, but it will not let me copy. The word copy is grayed out.

Posted 7 years ago
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Xhi
Posts: 0

You have to use the right click -> Select All. Then use ctrl + c to copy from a command prompt.

Posted 7 years ago
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mambus
Posts: 0

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\mambus>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : mambus-laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : no.cox.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : no.cox.net
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-25-56-0B-0E-4B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4ee:9b30:f75b:bab2%16(Preferred)
IPv4 Address. . . . . . . . . . . : 172.16.42.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, March 17, 2012 9:49:09 PM
Lease Expires . . . . . . . . . . : Saturday, March 17, 2012 10:49:09 PM
Default Gateway . . . . . . . . . : 172.16.42.1
DHCP Server . . . . . . . . . . . : 172.16.42.1
DHCPv6 IAID . . . . . . . . . . . : 335553878
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-C3-F2-8D-00-25-56-0B-0E-4B

DNS Servers . . . . . . . . . . . : 172.16.42.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-1F-16-E2-6C-A6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.no.cox.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{0E98E87D-2B9E-4EE9-91B4-C640D7D37
40C}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : no.cox.net
Description . . . . . . . . . . . : isatap.no.cox.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\mambus>

Posted 7 years ago
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Xhi
Posts: 0

Well that looks ok to me. Maybe someone else will see something.

Without me going through each one and reiterating it here, simply google Local Access only and read through some of them, trying the ones you can understand. But, as I said earlier I had a computer with this problem recently and was only able to solve it by reloading the operating system.

If you have questions about any of the solutions you want to try post back.

Sorry.

Posted 7 years ago
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mambus
Posts: 0

By
reloading you mean wiping out everything and using recovery discs?

Posted 7 years ago
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Xhi
Posts: 0

Yes. Back up your personal data first, of course. I realize it is a drastic step, and it is one I recommend rarely, but I' afraid that is what you are headed for.

Posted 7 years ago
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ispalten
Posts: 0

Something may be wrong... your wireless address shows as 172.16.42.4, and that is an 'odd' one.

These are the valid PRIVATE addresses you can have :

10.0.0.0 through 10.255.255.255
169.254.0.0 through 169.254.255.255 (APIPA only)
172.16.0.0 through 172.31.255.255
192.168.0.0 through 192.168.255.255

Most routers fall in the last range, 192.168.0.x (0 or 1) and 192.168.1.x (0 or 1). Yours is at 172.16.42.1?

What router is this?

Have you tried resetting in order, power off all, computer, router, and modem? Then powering on in this order, Modem, Router, and computer and waiting for each to come fully up before powering on the next one?

On the iPad, in the settings, what does it show for its IP address?

If you open a browser and enter 172.16.42.1, what happens?

Laptop has a network CAT5 connector, what happens when you connect it to the router via a cable (if you can do it)?

Irv S.

Posted 7 years ago
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mambus
Posts: 0

My ipad wifi is 192.168.1.102
Ip is 68.227.150.172
When i typed in, on my safari (ipad) 172.16.42.1 , the sites say that ip csn't be found and say something about a pineapple(!?)
My router is Linksys
I just tried the resetting in the directions you gave. No difference.
How did i get this odd number?
As for plugging , i don,t know where i would plug the router via cable, etc what is a CAT5 connector
Do i need a new router? Or is this a problem with my computer?

Posted 7 years ago
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minigeek
Posts: 0

Try following the steps here - are you currently set to "Obtain an IP address automatically"? That's what you want to use.
http://windows.microsoft.com/en-US/windows-vista/Change-TCP-IP-settings

If that does not help, I'm pretty sure this is fixable. You could probably manually set a static IP with the correct info from the iPad, but changing the IP address. Try that later if this fails!

MiniGeek

Posted 7 years ago
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ispalten
Posts: 0

Yup, somehow your SETTING for the network picked up this 'invalid' IP Address. The iPad has a reasonable one, 192.168.1.102, and if you use he browser and enter 192.168.0.1, you'll be greeted with the UserID and P/W prompt for the LinkSys. Routers normally will start wireless addresses at some arbitrary point, like xxx.xxx.xxx.100 so the iPad has a 'normal' one.

Cox is your ISP here too, own the IP address so that is correct too.

Are you using the network card's utility to connect or the Windows Zero Configuration? It could be one picked up that bad address and will always ask for it. If Windows, follow THIS LINK on the IPV4 part to make sure it is set to automatic for IP Address and REBOOT.

You IPCONFIG shows this,

==============
Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-1F-16-E2-6C-A6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
===============

so the laptop has a network card in it. The CAT5 (or 5e or 6) is a cable type. The connector look similar to a phone connector, only larger. Looks the same as the ports as on the LinkSys router. If you had a cable to connect to two, that would be a wired connection and much faster than the wireless (as well as more reliable and constant speed), assuming the Realtek card is a gigabit card and the wireless isn't N speed.

Irv S.

Posted 7 years ago
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mambus
Posts: 0

Minigeek, i did the things you said and the choices to automatically get an ip address were already checked.
Ispalten:i'm afraid i don't understand what you are asking.

Posted 7 years ago
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ispalten
Posts: 0

Mambus, if you followed my link and the IP Address you saw and already set to Automatic, then there probably are only one of 2 choices causing the 'problem'.

One would be the *utility' you are using to connect to the wireless router. It is either Windows Zero Configuration OR the utility supplied by the wireless device maker, and an outside chance you are using another 3rd party application like Network Magic. One of those are setting the IP Address, the Gateway, and DNS settings to the specific IP Address.

Other would be the ROUTER itself is assigning the IP Address, although this usually would be the LAST octet (IP addresses are 4 octets, www.xxx.yyy.zzz, each being 3 numbers, like 192.168.0.102, where 102 is usually what would be set) not all 4 octets. This is usually set on the DHCP server tab on the router. On my router I can SET all 4 octets, but I doubt this would be the case.

What you must do to check the router is enter 192.168.1.1 in a browser URL address bar. You should be prompted for a UserID and P/W. LinkSys default is to leave the UserID empty and use admin as the P/W. See if that works and then find the DHCP tab, not sure where it is, but hunt around, and make sure it is OK.

One reason to connect to the router via cable is that it will generate another NETWORK CONNECTION and that one should work for you, and if so, that would help diagnosing the problem.

Additionally, post back the router model and network device make and model.

Irv S.

Posted 7 years ago
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mambus
Posts: 0

We moved into a new house and my network problem disappeared.

Posted 7 years ago
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warlock
Posts: 0

Expensive fix but, whatever it takes. LOL

Posted 7 years ago
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