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(Solved) - BSOD on system restore

(20 posts)
  • Started 8 years ago by charles132435
  • Latest reply from germ-x
  • Topic Viewed 10399 times

charles132435
Posts: 0

Hi,

Windows Vista Home 32-bit was crashing regularly. I did a system restore with the recovery DVD from the manufacturer (HP). The first few attempts almost finished, then blue screen. Then a message saying windows could not complete the installation, start again.

The most recent time, I got a screen saying my acct was disabled, contact sys admin (that's me! It's a home PC ;-) It would not accept a login. But after a minute or so, blue screen of death:

STOP: 0x0000001A (0x00008884,0x83D98414,Ox83D923f0,0x00000506)

Ran chdsk- no errors found. Ran memory check from BIOS- no problem found.

Any ideas? I saw it created a minidump file. I searched for utilities to read .dmp files, but you need windows up and running to install them. Any idea what could be going on? Or, does anyone know of an event viewer utility that will let read the dump file that comes on a bootable disk? That at least would help me troubleshoot more.

Posted 8 years ago
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ProstheticHead
Posts: 0

Hi Charles. Were you having problems before the restore?

Posted 8 years ago
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charles132435
Posts: 0

Yes, the system would spontaneously crash- blue screen, and then reboot. It got so bad that it would not run more than 10 or 20 seconds after start-up before crashing. That's when I decided to do the system restore.

Posted 8 years ago
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germ-x
Posts: 0

Have you tried to load drivers from the options of the Vista recovery Cd?
The Recovery DVD you are talking about is it an original installation disk you got with your PC or is it just a standard recovery (repair) disk?
If it is an original installation DVD with Vista on it you may have to wipe your hdd & do a complete restore ( clean install)

Posted 8 years ago
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charles132435
Posts: 0

This morning I was able to start in safe mode. After a few seconds, a window popped up: "Windows has recovered from an unexpected shutdown. Windows can check online for a solution to the problem."

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 00008885
BCP2: 84010068
BCP3: 8400EB4C
BCP4: 00000504
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
c:\WINDOWS\Minidump\Mini071710-05.dmp
c:\Users\Administrator\AppData\Local\Temp\WER-34320-0.sysdata.xml
c:\Users\Administrator\AppData\Local\Temp\WER666.tmp.version.txt

Posted 8 years ago
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charles132435
Posts: 0

germ-x:

I used a recovery CD that came from the manufacturer- they called it "factory image restore". So it's not a vista installation disk independent of the hardware. Tried something different this time and made some progress:

Ran kill disk to completely erase the hard drive
Ran the recovery DVD to do the "factory image restore"
The recovery DVD came with another CD called supplemental drivers. When it came time to insert this, I skipped it. The last few attempts where I did use it were immediately followed by "Windows could not complete the installation. To install windows on this machine, restart the installation."

The result was I was able to start in safe mode for the first time. I was then able to copy the memory dump files to a memory stick. I'm now in search of .dmp file viewers to install on my other (working) PC and see if I can read the files.

Posted 8 years ago
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germ-x
Posts: 0

Now that you are able to boot up try to install your drivers. Hopefully you can install in safe mode. If not try booting in normal mode so you can inside your drivers that are required.
When you got the message asking to insert the other Cd what exactly did it say. Important.
I think the dump file might not be of any use since you did a factory restore.
When you finally get it running and the drivers installed please make a backup image. This way you will have an bootable backup with all drivers included.

Posted 8 years ago
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charles132435
Posts: 0

germ-x:

The message said "If you received a supplemental drivers CD with your factory image restore disk, insert it now. Otherwise click cancel"

I tried loading the drivers from safe mode, but i don't think I was completely successful. In any case, I was able to read one of the memory dumps:

----- 32 bit Kernel Mini Dump Analysis

DUMP_HEADER32:
MajorVersion 0000000f
MinorVersion 00001771
DirectoryTableBase 79ab41e0
PfnDataBase 81b6d850
PsLoadedModuleList 81b4dc70
PsActiveProcessHead 81b43990
MachineImageType 0000014c
NumberProcessors 00000002
BugCheckCode 0000001a
BugCheckParameter1 00008884
BugCheckParameter2 83d98414
BugCheckParameter3 83d923f0
BugCheckParameter4 00000506
PaeEnabled 00000001
KdDebuggerDataBlock 81b2dc90
MiniDumpFields 00000cff

TRIAGE_DUMP32:
ServicePackBuild 00000100
SizeOfDump 00020000
ValidOffset 0001fffc
ContextOffset 00000320
ExceptionOffset 000007d0
MmOffset 00001068
UnloadedDriversOffset 000010a0
PrcbOffset 00001198
ProcessOffset 000031a0
ThreadOffset 00003410
CallStackOffset 00003698
SizeOfCallStack 00000578
DriverListOffset 00003f40
DriverCount 000000b1
StringPoolOffset 000073d0
StringPoolSize 00003bf0
BrokenDriverOffset 00000000
TriageOptions ffffffff
TopOfStack 8aa75a88
DebuggerDataOffset 00003c10
DebuggerDataSize 00000330
DataBlocksOffset 0000afc0
DataBlocksCount 0000000d

Windows XP Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x86 compatible
Kernel base = 0x81a36000 PsLoadedModuleList = 0x81b4dc70
Debug session time: Sat Jul 17 17:05:33 2010
System Uptime: 0 days 0:02:32
start end module name
81a36000 81def000 nt Checksum: 00372038 Timestamp: Sat Jan 19 00:30:58 2008 (47918B12)

Unloaded modules:
94459000 94471000 parport.sys Timestamp: unavailable (00000000)
885c4000 885d1000 crashdmp.sys Timestamp: unavailable (00000000)
885d1000 885dc000 dump_pciidex Timestamp: unavailable (00000000)
885dc000 885e6000 dump_msahci. Timestamp: unavailable (00000000)
8bb5f000 8bb68000 kbdhid.sys Timestamp: unavailable (00000000)
883ab000 883ba000 Rtlh86.sys Timestamp: unavailable (00000000)

Finished dump check

Posted 8 years ago
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germ-x
Posts: 0

The "factory image restore" is actually Vista with all the Hp junk included. Have you looked at the other Cd to see what drivers are on it?
Since it is an image of your system from HP it should have all the drivers already installed and whatever is on that Cd would be used maybe for a clean install with a Vista installation disk
The dump file is from before your restore so what you see may not be what you currently have on your system.
Can you boot in normal mode or if not what happens when you try?
You will need to find SP3 and install. Don't know what SP you had before doing your restore.
You can download SP3 from here http://www.softwarepatch.com/w.....ack-3.html

Posted 8 years ago
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charles132435
Posts: 0

When I boot in normal mode, I get a screen saying "Your account has been disabled. Please contact your system administrator." It only gives me an option to login as administrator or another user- i cannot access the Start menu or anything else. No password works. I'm not sure how it could be asking for a password after a fresh install anyway- it should be prompting me to set up an admin acct, I would think.

I'll have to look at the driver CD and examine what is in there.

Posted 8 years ago
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germ-x
Posts: 0

The DVD you used to restore, is that an original from HP?
When you booted in safe mode how did you login? Did you login as the administrator or make a user account?
Have you tried leaving the password empty?

Posted 8 years ago
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charles132435
Posts: 0

The DVD you used to restore, is that an original from HP? - Yes. I ordered it from HP specifically for my laptop model and serial number
When you booted in safe mode how did you login?- I didn't. I was never prompted to login.
Did you login as the administrator or make a user account?- After being unable to login in normal mode, I went to safe mode and tried navigating to users, administrator, and set the password for admin- it let me do this. But, when I went back to normal mode it would not accept my password (password incorrect error)
Have you tried leaving the password empty? Yes. It just returns me to the password screen. After several tries- blue screen and auto reboot. The dump file is from the most recent blue screen after trying to enter a password in normal mode.

Posted 8 years ago
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charles132435
Posts: 0

Any idea what "unloaded modules" means? Are these modules that a)Did not load , b)Are corrupt , c)Don't exist , d)Threw some sort of error , or e) something else? i can't find any info online.

Posted 8 years ago
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germ-x
Posts: 0

they are windows system drivers that are loaded at startup and unloaded during shutdown. If you want more info just copy & paste in google. It will explain what the module is. ex parport.sys = Parallel Port Driver.

Posted 8 years ago
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charles132435
Posts: 0

I found out that BCCode: 1a stands for memory management. I found a posting with this error and it suggested downloading windows memory diagnostic.

http://oca.microsoft.com/en/windiag.asp

It can run on a bootable disk. I did that and it returned tons of errors. So I've got my first evidence its a hardware problem. :-(
That microsoft page says reseating the memory dimms fixes the problem about 25% of the time. I guess I can't do much until I open it up and try that. Thanks for all your help- I'll post an update if I get it working by reseating the memory. Then I'll decide whether it's worth trying new RAM, since it could also be the motherboard. Maybe I can find some cheap used RAM just to experiment. ;-)

Posted 8 years ago
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germ-x
Posts: 0

I hope the reseating does the trick. Usually if the Ram is a problem you can't get the post screen. Maybe when it heats up a little it's loosing contact.

Posted 8 years ago
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charles132435
Posts: 0

Removed the two memory modules and but them back (switched slot locations). It made no difference. :-(

I ordered replacement RAM- will give it another go.

Posted 8 years ago
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Enthusiast
Posts: 0

In the meantime you might try removing the memory modules and replacing one at a time. It is possible that both are not at fault.

I hope this helps.

Posted 8 years ago
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charles132435
Posts: 0

Finally success. I installed the new RAM- replaced both modules and upgraded to 4GB since I needed to replace the RAM anyway. Memory test ran fine. I was then able to run the system restore and drivers disk without any problem. When it got to the point of installing the extra drivers, it kicked off a routine to install the software that the system came loaded with. This was the point it stopped before with the message "windows could not complete the installation..."

Glad to have my system back. :-)

Accepted Answer · Posted 8 years ago
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germ-x
Posts: 0

great job. Glad to hear Vista's running again.

Posted 8 years ago
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