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BSOD help

(5 posts)
  • Started 6 years ago by zs474
  • Latest reply from ispalten
  • Topic Viewed 1153 times

zs474
Posts: 0

System Information
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computer name: ---PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: AuthenticAMD AMD Athlon(tm) 64 X2 Dual Core Processor 4600+ AMD586, level: 15
2 logical processors, active mask: 3
RAM: 4159234048 total
VM: 2147352576, free: 1946234880

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Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 10/3/2011 4:40:15 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\100311-23103-01.dmp
This was probably caused by the following module: tdx.sys (tdx+0x12BD9)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88003E76BD9, 0xFFFFF880089CD840, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\tdx.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: TDI Translation Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

On Mon 10/3/2011 4:40:15 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: bckd.sys (bckd+0x8A3B)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88003E76BD9, 0xFFFFF880089CD840, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\bckd.sys
product: K9 Web Protection
company: Blue Coat Systems, Inc.
description: K9 Web Protection Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: bckd.sys (K9 Web Protection Driver, Blue Coat Systems, Inc.).
Google query: bckd.sys Blue Coat Systems, Inc. SYSTEM_SERVICE_EXCEPTION

Posted 6 years ago
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unimatrix001
Posts: 0

try this solution from the windows 7 forum
http://www.sevenforums.com/dri.....fixed.html

Posted 6 years ago
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zs474
Posts: 0

Thanks unimatrix001,
didn't help.

BTW i have MSE and SAS Pro.

Posted 6 years ago
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Lighthouse
Posts: 0

Can you boot up in Safe Mode ?

Posted 6 years ago
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ispalten
Posts: 0

Check this link :

http://www.compuhelpforum.com/.....p?p=135244

Irv S.

Posted 6 years ago
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