You can contact Amazon’s customer service team via email, live chat, call center, or social media support channels. They also offer a community forum and provide detailed documentation in their knowledge base for self-service.
Here are all the ways you can contact Amazon at a glance:
- Customer Service Center
- Online Live Chat
- Phone: 1-888-280-4331
- Email: firstname.lastname@example.org
- Social Media
If you have a question about one of Amazon’s products or services, they’ve likely already created documentation that can help answer your question. Taking a quick look at the Customer Service Center may save you a bit of time.
Here are some of the topics covered in Amazon’s Customer Service Center:
- Delivery, orders, and returns
- Payments, charges, and gift cards
- Amazon Prime
- Login, address info, and security and privacy
- Memberships, subscriptions, and communications
- Accessibility issues
- Kindle, First, and Alexa support
- eBooks, Prime Videos, and Music Support
- Other (AHS, Gifts, Amazon Pharmacy, etc.)
You can also check out Amazon’s public support forum. It’s likely that someone else who had a similar issue raised an inquiry in the forum and got a helpful reply from an Amazon support member or community member.
If not, you can always add your question to the forum. Just be sure not to share any sensitive information.
If, after browsing, you still can’t get your issue resolved, there are several ways to contact an actual representative.
Amazon offers a live online chat that allows you to speak with a customer service representative. You can access the live chat by going to the Customer Service Center and choosing “Something Else.”
On the next screen, you’ll be asked to pick what you need help with. Select “I Need More Help.”
The live chat will open in a new window. Type “Speak to a Representative” and press Enter. You’ll then be asked if you want to chat with an associate now or have them call you back. If you choose to have them call you back, enter your phone number.
If you decide to speak to a representative now, you may have to wait a bit before they’re available. However, Amazon is generally pretty good about not keeping you waiting for too long.
If Amazon’s documentation didn’t help you and you’re not interested in the online live chat option, you can always call Amazon’s Customer Service Center at 1-888-280-4331.
When you call this number, an automated service will ask you several questions. This is to ensure they get you to the proper department. Eventually, you’ll make your way to a human representative.
Like the online live chat method, you’ll likely need to wait in a queue for a bit before you’re able to reach a representative. This is especially true if you call on Black Friday or another gift-giving holiday.
If you don’t have time to wait in a queue, you can email email@example.com. Unfortunately, you can expect to wait several days (or longer) before you get a reply. Only use this option if your issue isn’t time-sensitive.
This method is hit-or-miss. It’s not recommended you use social media to contact Amazon for time-sensitive issues. More importantly, if your issue involves personal information such as your phone number or address, do not use social media to contact Amazon.
That’s all there is to it. Amazon’s support is thorough and efficient, so they’ll be able to help you with almost any issue you may have—aside from deleting your purchase history. For that, you’ll need to completely delete your Amazon account.
RELATED: How to Delete Your Amazon Account
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