Twitter is both a useful service and a distracting time-sink, at least it is when you can access the service. Sometimes accessing Twitter is not possible either due to an outage or problems on your end. Here’s what you can do.
Update, 2/17/22 1:22 pm Eastern: Twitter experienced some problems on the morning of February 17, 2022, but it was once again working properly early that afternoon.
Check Twitter’s Status Page
If you can’t access Twitter, you should first check the Twitter API Status page. If you see an “All Systems Operational” message at the top of the page, then the social media’s backend is working as normal.
If there are issues with “standard endpoints” or “standard statuses/update endpoints” then you may have problems viewing tweets, trends, and user profiles. Problems viewing images and videos would fall under the “media endpoints” section. You can scroll down the page to see any incidents that may be affecting the Twitter API.
If Twitter is down (which happens occasionally) then there’s not a lot you can do. Sit tight and try again in a while when the problem has been fixed. If everything seems normal on Twitter’s end, the problem could be due to your connection or the software you’re using to access the service.
Try Accessing Twitter Using a Different Method
If you’re using a mobile or desktop app to access Twitter, it’s a good idea to try the web version to see if the problem is limited to app access. The same is true in reverse if the web version isn’t working, you may have better luck in an app instead.
There are free official Twitter apps for just about every major operating system including Windows, macOS, Android, and iOS. You’ll find these in official app stores like Google Play and the Mac App Store.
If it’s the web version that’s giving you trouble, trying a different browser can help. It’s always a good idea to have more than one web browser installed for moments like this. You can try restarting the problem browser, clearing caches, or opening a private (or incognito) window and accessing Twitter that way too.
Try a Different Connection Type
Sometimes, your internet connection is to blame for flakey performance. Normally a connection problem would affect service as a whole, but sometimes specific services are affected. To test this, use a different connection type to try accessing Twitter instead.
For example, if you’re having trouble getting to Twitter on your laptop that’s connected via Wi-Fi, use a cellular connection on your smartphone instead. If you can isolate the problem to your local network connection, you should try restarting your network hardware (router and modem) to see if that solves the issue.
Restart Your Device and Update or Reinstall Twitter
Restarting your computer (or smartphone, or tablet) can fix a huge number of issues. Sometimes all you need to do is switch it off and on again for things to start working. If you’re having issues getting Twitter to work, especially in a web browser, try restarting your device first.
If the Twitter app is giving you problems, try updating it using your usual method (likely via your device’s storefront). If you’re already on the latest version of the app, uninstalling and reinstalling may be worth a shot since this should clear any temporary files that could be causing a problem.
Consider Changing Your DNS Server
The Domain Name Service (DNS) points web addresses (like howtogeek.com) to IP addresses, and it’s an important part of how the web works. By default, you’ll be using your service provider’s DNS server, but sometimes problems can arise with DNS, and changing servers is always an option.
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