If you’re looking to delete your Cash App transaction history, there’s no in-app way to do this. If you want to truly delete your transaction history for good, you’ll need to completely delete your Cash App account. Here’s how.
Before you hurry off to delete your Cash App account, there are a few things you should take note of first. To start, when you delete your account, it’s permanent. There’s no temporary deactivate option like you would find with many social media platforms out there.
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When you delete your account, your #Cashtag, account history, and all accompanying account data are permanently deleted. You can always create a new account, but Cash App will look at this account as a completely different account. There’s a twist to this, though. The account history, at least for a certain amount of time, is only permanently deleted for you. Cash App states that, as a financial institution, they are legally required to maintain some of your transaction records and account information. Exactly what that information is, they don’t say.
Lastly, you may want to download your account history before you delete your Cash App just in case you need to refer to it in the future, as there is no way to retrieve this information once the account is gone.
You’ll need to access your Cash App account from a desktop browser to download your account history. Launch any browser of your choice, go to the Cash App website, and then log in to your account. Once logged in, click “Statements” in the top-right corner of your dashboard.
Next, click “Export CSV” at the top of the drop-down menu that appears.
Your account history will then be downloaded as a CSV file.
On the next screen, tap “Support.”
The next screen will display a short list of parent topics. Tap “Something Else” at the bottom of this list.
A long list of child topics will appear. Tap “Account Settings” near the bottom of this list.
Yet another list of options will appear. On this list, tap “Close Your Cash App Account.”
A message will appear on the next screen stating what happens when you close your account. Read through everything and, if you’re sure you want to permanently delete your account, tap “Confirm.”
Your account is now permanently deleted.
Don’t stop there, though. If you have a PayPal account and want to get rid of your transaction history there, you’ll need to take a similar approach.