How to Make an Apple Store or Genius Bar Appointment

Maybe you have a cracked iPhone screen or your MacBook Pro isn’t charging properly. Whatever your issue, there’s an app for that! If you need tech support or repairs for your Apple device, it’s easy to set up a service appointment right from your iPhone.

Sure, you could just grab your busted device and head down to the Apple store. But you’re going to get there, give them your name, and then wait around until an appointment becomes available. Depending on how busy they are, that can take a while—sometimes hours. It’s much more convenient to make an appointment ahead of time. And you can do it right from your iPhone or iPad, or in any web browser.

How to Make a Genius Bar Appointment from Your iPhone or iPad

Assuming your iPhone or iPad still functional (or you’ve got a spare), you can make an Apple Store appointment right from your device.

If you don’t have it already, download the Apple Support app from the App Store.

Launch the app, and tap the “Get Started” button on the Welcome screen.

On the Get Support page, you’ll see a list of all your Apple devices and services.

Note: You can only make an in-person appointment for hardware support. For help setting up products and services, select the option to call or chat with Apple Support, or walk in to your local Apple Store.

Scroll through the list, and select the device you’d like to get help with. Or type your issue into the search bar.

Follow the prompts to select your issue.

 

Your recommended support option will be shown at the top of the screen. Under the Bring In For Repair banner, tap the “Find Locations Now” button.

In some cases, Apple directs you to call, email, or chat with support first, so you might have to do some digging to find the option to set up a Genius Bar appointment.

If you don’t see the Bring In For Repair menu, it may be hidden. Tap the “See All” link. On the All Support Options screen, tap the “Bring In For Repair” option.

 

On the following screen, you’ll see a list of nearby Apple Stores where you can make a Genius Bar appointment. The locations closest to you are listed first.

You can also tap the “Map” button at the top of the screen to see nearby Apple Store locations on a map.

Select the location where you’d like to make an appointment, and then choose a date and time that work for you.

On the Summary page, check the details of your appointment. When you’re satisfied, tap the “Reserve” button at the bottom of the screen.

Before you head to your appointment, be sure to read Apple’s instructions for preparing your device for service. Most importantly, you’ll want to back up your device to avoid losing data.

RELATED: What You Need to Know About iPhone and iPad Backups

How to Make a Genius Bar Appointment from Your Web Browser

If your iPhone or iPad is broken (or you don’t have one) and you can’t use the Apple Support app, don’t worry! You can also set up an appointment online using your Mac or any other device with an Internet connection.

Open your browser and go to the Apple Support website. Type your support issue into the search bar, or click the device or service you need help with.

Click the “Start A Repair Request Today” link.

Click the “Bring In For Repair” button, and then follow the prompts to set up an appointment.

How to Send In Your Device

If you’d rather avoid going to an Apple Store (or you just don’t have one nearby), you can also send in your device for repairs. With this option, Apple will help you arrange shipping to a nearby Apple Repairs Center. Although this option saves you a trip to the Apple Store, keep in mind, repairs may take up to five business days. Just remember to back up and wipe your device before shipping it to Apple.

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