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Using Windows Vista System Restore

Windows Vista has a feature called System Restore that automatically backs up registry and system files whenever you install new software or drivers. This feature is useful when you install evil software that makes your computer run really slow. But don't worry, System Restore won't remove Windows Vista.

Using System Restore in Windows

There are two places that you can use the system restore feature from. From within Windows, you can just type restore into the Start menu search box, and you'll immediately see System Restore at the top of the start menu:

systemrestore.png

Or you can type rstrui into the search box and hit enter. Your choice.

You will immediate see a screen where you can choose to roll back the system to the last restore point. You can select "Recommended restore", and just click next, or you can choose a different restore point.

 systemrestore2

If you do choose a different restore point, you will see a list of restore points that you can choose from. How many times have I typed the word choose at this point?

You'll notice in the screenshot below that the last thing I did was install Virtual CloneDrive to mount ISO images, but right before that I installed the NVIDIA drivers.

systemrestore3

Click one of them, and you will have to confirm and then restart your computer to roll the system back.

 systemrestore4

Note: For best results, you should run System Restore from safe mode.

If you receive an error while restoring, then use it from safe mode and it should work fine. To get into Safe mode, you can reboot and use the F8 key right before Windows starts up.

If the F8 key doesn't work for you, you can force the system to go into safe mode by following instructions from Larry in the comments.

If Your System Won't Boot

If you can't even get into windows, you can boot off the installation dvd, and choose the "Repair your computer" option on the lower left hand side. If you don't have an installation/repair disc, you can make one with these instructions.

Click next on the next screen, and then choose System Restore from the System Recovery dialog. It will take a few seconds to come up, and you will see the same screen that you would see in Windows:

systemrestore5

Click next, and on the next screen select the drive that your copy of Windows Vista is installed on.

Click Finish, and Vista will roll back to the previous restore point. Really pretty simple stuff.

Conclusion

I'd absolutely recommend keeping the system restore feature on in Vista. I've already blown the system up at least 3 times and had to restore from all of my testing.

The Geek is the founder of How-To Geek and a geek enthusiast. This article was written on 01/8/07 and tagged with: Windows Vista, System Administration

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Comments (157)

  1. fred hankinson

    can you help me with this problem. bt tray could not be found proceure entry point osif_objects conflict could not be located in the dynamic library btosif'dll

  2. Gary G. Gill

    This site has no equal for getting solutions to problems and questions.

    Great Job!

  3. Peter A

    My colleague has Vista Home Prem. He did a rollback of 4 days and found that while word docs stayed in place the data within lotus organiser had been lost

    any clues?

  4. brett

    I've moved the Users, ProgramData, and the two Program Files directories from C:\ to F:\ and G:\. and replaced them with symlink junctions (mklink /j /d) on C:\. The problem is that System Restore will not work properly. All user settings are lost (I think) and temporary user accounts appear instead. I had to Restore a CompletePC Backup to get back to normal. Is System Restore useless if I use junctions and move those directories? Or what? :)

  5. C H Fout

    I have a unique problem when System restore is started runs through its cycle I get an error message whic states "System Restore did not complete successfully. Your computer's system files and settings were not changed"

    Details:

    An unspecified error occurred during system restore

    Has anyone else had this problem? if so what can correct this problem?

    I tried several restore points regressing as I went all had the same result

  6. P. McCann

    I have the same problem. Would appreciate any help.

  7. Karen Hicks

    I also have this problem.

  8. Allen T.

    I also have a problem with system restore regarding the error message, “System Restore did not complete successfully. Your computer’s system files and settings were not changed�

    I have tried to restore at 3 different points already, but none of them were successful.

    I don't have the Vista DVD, since I bought my computer from Best Buy.

    I would greatly appreciate any help.

  9. Chris W

    Same error message - System Restore did not complete successfully. Your computer’s system files and settings were not changed

    Any clues?

  10. tony

    Me too - please help.

    "System Restore did not complete successfully. Your computer’s system files and settings were not changed"

  11. Allen T.

    Hi again. After e-mailing customer support, they directed me to perform system restore in safe mode.

    I found out that while in safe mode, I was able to use system restore successfully.

    I'm not sure if this is true with others.

    Btw, I have an a1730n.

  12. The Geek

    System restore definitely works better in either safe mode, or from booting off the DVD.

  13. The Geek

    I added a note to the article about running from safe mode. Thanks guys!

  14. Shelley Ruh

    Anyone else have horrible probs with earthlink&vista? Have configtreemgrerror31/many programs including IE not responding. Will system restore solve issue? My Toshiba A135 won't allow me to install the new corrected earthlink total access software. Thanx.

  15. Phil Barnhart

    I just got a new Acer computer with Vista Home Premium on it and it would not restore and I receive the same error message, "Unspecified Error." After 30 hours and much frustration I found this site on Google and corrected the problem in two minutes. This must be happening to everyone. I almost sent the computer back until I found this site and corrected the problem. Thank you!!!!!!!!!!!! I only wish I had found it 30 hours ago.

    Thanks again,

    Phil

  16. Evan

    I used the Toshiba Recovery Disc to use System Restore on my Satellite A135 model laptop that restarts one I boot it up. I was able to get to the System Restore program but it said there we no restore points found. I used this 3 times before but after the laptop booted up successfully. There were restore points created so I don't know what is happening here. Any ideas?

  17. RD

    How long does it take system restore to work in Vista? I started it and it ran for 9 hours and it was still running.

  18. The Geek

    Are you running it from Safe mode? It would probably run better that way.

  19. RD

    No I didn't run it from Safe mode? But I'll try it again that way and see what happens.

  20. Duncan Cameron

    Hi,

    I also have an Acer Aspire Notebook which came with Windows Vista Home Premium.

    As others have reported system restore does not work.

    I contacted Acer tech support and they advise that restore does not work due to the automatic windows updates, or at least one of them. They also say that the windows updates can not be uninstalled.

    Acers recommended solution:

    1. Back up all my Data files.

    2. Use Alt and F10 to set the OS back to the facory status, and that MIGHT work?

    Are you suggesting that the restores will work from safe mode?

    Should I be waiting for Microsoft to issue an Update to correct the problem?

    I solved my network problem myself, so did not need to do a system restore, but no doubt will need it in the future.

    Thanks

    Duncan

  21. hayley

    hello i have a problem with my internet explorer with vista. It keeps saying finding solutions, windows explorer is restarting continously and never stops. It wont let me continue anything. I have tried many things such as restarting taking out the battery and stuff, but I am not that good at this stuff. Any ideas on what i should do?
    Thanks

  22. Duncan Cameron

    Hi

    Just to let y'all know. I had 3 recent restore points, and all worked when system restore was run in Safe Mode on my Windows Vista Home Premium system. The restore just would not work in Normal Mode.

    Why wont Microsoft fix this so System Restore will work same as it did in Windows XP Home Edition?

    I was wondering if I could switch this Vista to XP which works very well on my Desktop and older laptop.

    Bye

    Duncan

  23. D. Puiltzer

    SYSTEM RESTORE IN VISTA WILL NOT — NOT —- NOT — restore your system exactly the way it was at the restore point. In WinXP, system restore would do a total restore. NOT SO IN VISTA —- Beware!! Some of the changes made will remain, even after system restore.

    This only applies to System Restore done from Vista; I do not know if Safe Mode does this.

    Beware!!!!

  24. aaron

    How long does this process take? I have had the same problems as listed above except my laptop (obivously not the one im typing on) has been in system restore for the past 20 minutes. Is this normal? And is it restoring? Is it taking this long because i chose a later date than the first 3 recommended?

  25. RD

    I had trouble with system restore and it took forever and did not complete. However, in safe mode it took just a few mins and completed fine. I ran it again a few days later just to see what would happen and again in safe mode it completed and took only a few mins.

  26. Duncan Cameron

    Hi,

    I was up until 1 am yesterday trying to get my laptop (Vista) to connect thru my modem/router.

    I tried system restore a few times.

    N.B. When in Safe Mode, the restore goes ahead.

    When the system restarts, there is NO indication that it worked or did not.

    Next time I started in Safe Mode, is when it says that the restore was successful.

    When will Microsoft sort this problem. I really would like to replace Vista with XP on this new Acer Laptop

    I live near Lake Ontario, and was quite tempted to go to the Bluffs and toss this computer into the lake.(at 1am).

    Does anyone else get all the Not Responding messages when you do a simple click on some window??

    I am NOT happy with Windows Vista Home Premium

    Bye

    Duncan

  27. Karen

    I have Windows Vista Home Basic and prior to today have always been able to click on any link which has been sent to me in an email, ie http://www.xxxxxxxx However, now when I try to do this it keeps bringing up a box saying application not found. I don't understand how this has happened but, would like to know how to fix it please. Would doing a system restore help? Thank you.

  28. canda

    SYSTEM RESTORE

    Up until recently SYSTEM RESTORE was working okay on my laptop with WINDOWS VISTA, but now it will not function any more in normal mode - without leaving the following message: "the restore point could not be created for the following reason: the creation of a shadow copy has timed out"
    It then gives me a button to press entitled "Try again this option" which I have done several times but I end up getting the above message each time.

    I have managed to do System Restore in SAFE MODE, but would like to do in NORMAL MODE

    Any suggestions on how to sort out this problem?
    Any SAFE software I could download that could sort it out?

    It seems a few others have had this problem, if you did, would be delighted to know how you got it sorted.

    Thank you.

  29. Scott

    After using Vista system restore (not from safe mode) it took ages and never completed

    After reading the comments here I went to boot my PC in Safe mode in order to use system restore, but now it wont even boot into safe mode……

    Any ideas ?

  30. Vaqas

    Hello I have been looking for System Restore in Windows Vista but I can't find it and RSTRUI does not work in the search box field.

    How can I install System Restore in Windows Vista (Extreme edition (Enterprise).
    ?

  31. preston

    hey, how can i completley restore my pc, not from a date but just the whole thing?

  32. Ben

    Just thought I'd mentioned I've had the same bloody error message that everyone has posted:

    System Restore did not complete successfully. Your computer’s system files and settings were not changed"

    But with messages here, and elsewhere I manged to restore properly in Vista, this is how:

    1. Start in safe mode (press F8 on boot-up)
    2. Once logged on, use command prompt to run restore - as the option isnt available in safe mode - type rstrui.exe - this will then run system restore and you can choose your restore point.

    Thats it - it shut down, restored and the problem was fixed :)

    More info here:

    http://windowshelp.microsoft.c.....91033.mspx

    Hope it helps

  33. alanna

    i didnt recieve a vista disk with my computer, i need to do a full system restore, back to original settings how do i do this?

  34. Donald Pulitzer

    Alanna — You need to call the computer company and ask them. They should be able to help you.

  35. Aestas

    Used sytem restore on Vista Home in Safe mode. Everything worked fine going back to earlier point. Now system won't boot. Power on will not happen. Any thoughts?
    Thanks.

  36. carri

    I did the restore back to when the problems started, but the problems aren't fixed. Any help? I still have Mirar on my computer!

  37. Tara

    I bought a computer recently and had Windows Vista installed by the geek squad. It has never run propery. I want to restore it back to its original factory setting and then re-install windows vista. How do I go about doing that?

  38. BJ

    Yo System Restore! If it keeps popping up with a syntax error when system restore is accessed in either mode, does it mean system restore is disabled? It doesn't allow access to any features in the utility, and just states the program now will close, and therefore won't even allow access to CREATE A RESTORE POINT. The most geeky way to access system restore is by selecting REPAIR YOUR COMPUTER in the advanced options menu (where safe mode is an option) and selecting system restore from the recovery tools. Recovery tools are accessed after logging in as your user name with your password, clicking NEXT for keyboard layout and language, etc. System restore is the second recovery tool after REPAIR YOUR COMPUTER. RECOVERY MANAGER , the last recovery tool listed, can be used to completely format your hard drive and install a factory-state Vista Operating System without the use of any kind of recovery media (CD or DVD) whatsoever. This is the recommended and fastest way to reload Vista. SPECIAL NOTE: IF YOU HAVE EVER USED RECOVERY MEDIA (CD or DVD) TO RELOAD VISTA, THE REPAIR YOUR COMPUTER PARTITION WILL BE DELETED AND EVERYTHING I JUST MENTIONED WILL NOT BE ACCESSIBLE. Use recovery media only as the very last resort. It will be the only way to do a Full System Recovery thereafter, and we all know, those disc have a funny way of disappearing.

  39. BJ

    And really man…if your system operates really slow, system restore may not be of any help. One other solution is to access MSCONFIG and in normal startup in that utility (a dot in the circle by NORMAL STARTUP) access the far right hand tab, that's right, the Startup tab, and take the clicks out of the boxes for everthing except Windows Defender, Microsoft OS, Syanaptic Pointer Device, ccapp, spysweeper, desired antivirus programs, and BigFix. Some of these may not be in the selections, and don't be concerned about them if they ain't there. Your system should run like a top.

  40. Keith K.

    Alright, I know that restore works better in safe mode. However when in safe mode system restore does not load for me. I get a sand dial for a few seconds then it disappears and there's nothing running except my desktop icons.Then I try it on normal mode and i get the "unspecified error: files have not been changed" message. I really need help on this one it prevents me from getting on the internet. Plus i didnt get the warranty. O_O, Help.

  41. Carmen

    I bought a laptop with Windows Vista, it comes on but it doesn't bring up windows. The screen stays blank. I do not have a back up CD.

  42. john

    i have vista ultimate on a toshiba laptop,,, i have external hard drive that i back up files once a month on. i have recently tried to do a restore point from this same external hard drive with no success[i have used safe mode with no success also]. the restore program just runs forever. any advise on how to use this external hard drive to do the restore[it shows normal restore dates and times on it when i activate restore from safe mode],, thanks in advance ,, john

  43. Claudia Becerra

    I had this exact same problem:

    "After using Vista system restore (not from safe mode) it took ages and never completed
    After reading the comments here I went to boot my PC in Safe mode in order to use system restore, but now it wont even boot into safe mode……"
    "Scott on June 24, 2007 2:46 am "

    It just shows a black screen!!! :_:

    Please Help!!!

  44. Amandeep

    hey if i do this willi lose all my files?? please reply backk PLEASE

  45. Kevin

    Hello, does the Vista Ultimate Restore only give you 4 days (points) for restoring? XP gave a whole calendar. Is there an option that I need to enable? Please let me know your thoughts. Thanks in advance.

    - Kevin

  46. Greg Ralph

    I have the exact same problem. I loaded something on to my Sony which didn't do any good, and want to run a restore. I tried 3 different points and just got the exact same error message. Does anyone actually know why this is happening? I will try a restore from Safe Mode tonight. Fingers crossed.

  47. GOOOOOpi

    The System restore in Vista Home premium is running for long time. ( I am not tried this in safe mode).
    Can you please some body advice me ,what I can Do.?

  48. somar

    hi is there a way i can do a restore point to the date i bought it cuz every time i do a restore point it can only take me a month back if there is a way please email me letting me know

  49. Osama

    Hi……Huse vista home pre no systeme restore option was found,I made the search as you say noting found
    please let me knows what is the problem
    Tkx in advance

  50. lois

    I recently upgraded to windows vista. Now I want to return to XP, The system will not let me install XP over it nor will it let me restore to the original
    xp that was on the system. what can I do?

  51. quinton

    i need to do a full system restore on my acer computer with windows vista. i have a file thats starts up ever time that i cant get rid of its called something like ??????????????????

  52. dj

    ok, im trying to reset my vista clear back before i got it.. it's giving me many problems.. help please?

  53. Wizkid1500

    hmmm seems easy to do but it seems like my system is damaged. each time i try to do it it says restore did NOT restore. i try a diffferent point and still get the same error. i want to se if there is a way to patch or repair the system instead of reinstalling windows.

  54. Neo

    Vista sucks. Full stop.

    I've been using windows since 1994 (3.11) and I have to say this is by far the biggest turd to have been laid by microsoft so far.

    It's slow, always has errors, and now it's decided it won't play my mp3's. Programs lock up, it takes on average 3-5 mins to shutdown, some programs will not install on it, it hates Nero, the security issues are annoying at best, there's no contact list in windows mail, …I could go on forever.

    Not to mention that when I bought the laptop (a HP Pavillion widescreen), and asked if I could have XP..they said "well, we could try and put it on there for $90, but theres no guarantee we can get all the drivers, and if we do, and it doesn't work, we can't put Vista back on so you'll end up with a dead box…great options hey!

    So I'm taking this turd back and getting a MAC.

    Up yours Microsoft.

  55. Jack_L

    Neo: Many similar problems with my 3 week old Sony Vista laptop… yesterday downloaded the latest drivers from Nvidia…. and afterwards audio-video files were screwed. Audio played but no video… and of course, I suffered the same "system restore" problems many here are complaining about.

    During 2007, I have no fewer than five friends and coworkers that finally said "enough" and switched to the Mac… and every one told me the same thing, almost to the same exact words… "I wish I'd switched to Mac a long time ago" and "I might have to use a Windows PC at work, but I'm never using a PC at home again".

    I'm going to to a safe mode restore just to see if it works. If it works, great, if not great… because this turd is also going back and I'm getting a MacBook Pro…. no more service packs, no more driver conflicts, no more software that can't be loaded, really minimal virus concerns, spyware concerns, no security nagging from the Vista OS… the list goes on and on.

    I echo your succinct statement… "up yours Microsoft". I'm out… no more of my money to Microsoft and I'm no longer willing to deal with an OS that is such a pain in the a*s.

  56. Shirley

    I can't get Vista to do a system restore

  57. Jack_L

    Reboot, F8 to enter safe mode, select safe mode with command prompt, type rstrui.exe and cross yor fingers. It worked for me.

  58. quenton

    Screw the computer… I'm going back to tha abacus.

  59. Shirley

    you can boot off the installation dvd

    Vista was installed on my PC when I bought it; I do not have an installation DVD.

  60. Jack_L

    You don't need an installation CD… Geez…just READ the above.

  61. Shirley

    I tried to delete a file which was already open in another program. Task manager doesn't tell me and
    Help and Support only tells me to close the other program. How do I find
    the other program.

  62. Duncan Cameron

    Hi,

    I posted a message previously about system restore not working on my Acer Notebook. I also learned that it should work OK in Safe Mode. That was true to some extent. The restore worked, but the usual successful message did not apear until I went back to safe mode.

    A few days ago, I finally restored my system to the Factory Default because of very slow processing.

    Now System Restore worked, just like it did in XP Home Edition. The restore completd AOK and I got the Successful Message when it restarted.

    Also, My neighbour has a new laptop also with Vista Home premium and I did a system restore for her twice and it worked perfectly.

    Is it possible that some of the Windows updates for Vista has solved the problem?

    When talked to Acer tech support they informed me that some program was preventing the system restore from working.

    Because of this, the only program that I have dowloaded and installed is Rogers Security package. By the way, I also turned Nortons Firewall off and just use Windows firewall which lets my wireless access work. With Norton firewall the connection was bad.

    Previously I had downloaded and paid for Regcure and Nero 7.0.

    I asked Regcure if their registry changes could be causing a problem, but got no reply.

    I think the secret is to keep additional programs to a minimum.

    Hope this is useful for everyone with system restore problems.

    Bye

    Duncan

  63. Rob

    I'm returning my Windows Vista laptop.

    Can anyone provide a step by step method to return Vista to its original state like it was just out of the box?

    Thanks in advance.

  64. Duncan Cameron

    Hi,

    On my Acer laptop, I just held the Alt Key and tapped the F10 key. Then just follow the instructions.

    I noticed that my "D" drive remained unchanged, but I had done a backup anyway.

    You may also want to back up your email messages and contacts before doing the factory default restore.

    So far restore is working and the machine is running faster. I also had upgraded for 1GB to 1 1/2 GB. I wanted to go two 2 GB, but found I only had 2 1/2 GBs in the two available slots and had already bought a 1GB chip.

    Duncan

  65. Rob

    Alt-F10 does nothing.

    Suggestions?

  66. Duncan Cameron

    Hi Rob,

    This applies to my Acer, and probably to most makes:

    To start the recovery process:
    1 Restart the system.
    2 While the Acer logo is showing, press + at the same time to
    enter the recovery process.
    3 Refer to the onscreen instructions to perform system recovery.
    Important! This feature occupies 10 GB in a hidden partition on
    your hard disk.

    If not , look in your windows help on restoring to the factory default for you laptop.
    Duncan

  67. Rob

    Duncan… your fix didn't work… but I resolved the problem anyway. That said, I'd still like to thank you for taking the time to help me out. I appreciate it!

  68. Duncan Cameron

    Hi Rob,

    Glad you got fixed up.

    I just noted that my message was missing the keys to start the recovery process.

    I hold the Alt + F10 key. Some other makes might use F11.

    Sorry I goofed

    Duncan

  69. Kathy

    My sony vaio vista has been doing a restore for a very long time. Can I crash it then start it again from safe mode or will that stuff things up properly?
    Thanks

  70. David

    i cant even get into safe mode on mine, any ideas?

  71. Joe

    How can I restore a backup that I made using Windows Vista backup/restore?

  72. Vicki High

    Error message: "Your system administrator has disabled launching of the Display Settings Control Panel" How do I enable the launching of the Display Settings Control Panel\

    Thanks

  73. Chris

    the system restore dosent restore it to its origional factory settings it just takes it back to a specific time your computer was modified. This dose not awnser the question what so ever.

  74. Raoul

    Amazing.. that no documents, music nor pictures will be lost! Thank you Vista, I lost about 800 pictures because of you! I just wanted to return a few days back to erase the internet settings back. And yes,.. the internet connection was restored! Wonderful! Damn microsoft shitty software! I want my pictures back.

  75. Dennis Jenkinson

    Hello and thanks for this opportunity.
    I have a new Toshiba laptop with the Vista operating system.
    Three times I have tried to install new software, only to receive the message that " Vista does not support this software".

    The Help function on many programs tells me that "Windows help is not compatible with Vista".

    I am very disappointed with Vista, and would like very much to go back to XP, but I am afraid that
    my 2 year warranty would not then apply.
    What do you think I can do to improve things?
    Will be grateful for any help.
    Thanks, Dennis

    .

  76. Hui

    how you changed to safe mode?

  77. NR

    Hi Dennis,

    You could install a XP to your computer,
    And use both XP and Vista.
    I also have problems with installing same programs,
    unfortunately microsoft have forgotten the "back compatibility" rule when designing Vista.

  78. Jo Ann

    I have tried following the instructions. f8 does not give ma the safe mode option. Nothing in the instructions shows in my system "Vista" Can you help me?

  79. Duncan Cameron

    Hi,

    The info' below comes from Windows Help and Support in My Vista Home Premium.

    Hope this helps.

    Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.

    Click the Start button , click the arrow next to the Lock button , and then click Restart.

    Do the following:

    If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

    As I mentioned before, I have no problems with Vista since I resorted back to the factory default. Even System Restore works just like it does in XP.

  80. Richard

    Hi All,

    I see many of you want to switch to a MAC. Well…. I have been using Windows as long as I've been using a Linux, started with Mandriva. I am not sure a MAC will solve all your problems. I myself stopped using Windows a few months ago after installing Sabayon Linux 3.4f. It's not that is is perfect, but at least I do not have to pay for something that doesn't work. Actually a MAC is a UNIX based kernel, so why not try Sabayon?
    Today the installation is absolutely painless. Upgrades - that's another story, it's a bit hard to do things on a Gentoo/Linux distro, but why not try out PCLinixOS, Mandriva, Ubuntu, etc?

    I now do all my work on my Sabayon installetion, works on my laptop , which is a Toshiba Pentium Centrino. It recognizes all my 3 networks - Ethernet, USB and Wireless. I listen to MP3, burn CD's, DVD's, ISO images, I can convert files using K3B from WAV to MP3, all my movie DVD's - all are working. OpenOffice works best, Konqueror is brilliant to do the file managing, browsing through the picture catalogues and accesing the web all in one program = one interface.
    Linux will not solve all your problems, but it's worth a try. And Gentoo and Sabayon have fantastic forums for support. You can always find someone to help.

    My next computer - I will purchase one without an operating system.

    Regards,
    Richard.

  81. Sherri

    Hi, I need to restore my sysytem to a date not listed in the restore wizard. I have read that the restore wizard only shows the last five snapshots by default. How can I access the restore points file & use older restore points? I only need to go back by 5 days. My system restore is set up to take daily snapshots so it show be filed somewhere on this thing. I am sure the date I want is stored because I saw it listed a few days ago in the wizard. I wasn't ready to restore the system at the time I saw it & now I am kicking myself! Any help is apperciated. :)

    -Sherri

  82. karen

    Hi, I had restore my system (Vista Home Basic) to a checkpoint that few program install and uninstall within that period. My restoring process was successful, but some of the programs that I had uninstalled it appear again since the uninstallation was after the checkpoint. Therefore I planning to uninstall it again, but it show error messages saying that some files or data files (.dat) lost. Anyone facing the same problem? Or anyone have an idea how to solve it? Any help is appreciated.

  83. kingcal

    What happened to the previous version of system Restore from the XP days? I have vista and made a number of changes. Office 2007 has been a mess with my iPhone but I made installs since Office 2007. System Restore gives me 3 dates to choose from. That's not enough to be ANY type of help. System restore on XP used to let you go months back. But with Vista I get install occurrances as dates and that's it?

  84. Chris Kenyon

    I bought my computer in December and I also have a system restore problem and get the message "an Unspecified error occurred during System Restore". As my modem and sound (due to an erroneous update) were shot at the time I reinstalled Vista. However I still cannot use System Restore. I tried it in Safe Mode to no avail and also switched Norton off to see if that helped - it didn't. I would appreciate any help you can give.

  85. Ric J

    Sherri look at the bottom left corner of the sys restore pop up box there is a spot you can click on that will allow you to see all of your restore points, you dont get the fancy calender like in XP but it will give them to you.

  86. Simon

    hi.I learned that if you restart the computer and repeatadly tap F8 it will give you the choice of restoring you system.Just go along with this please as i will not be held responsible for your actions.I did this at my own risk

  87. JERT

    This site is great. I've been using it over and over again since I work in a call center. Keep up the good work guys. You all rock.

  88. 4200m2

    HP Pavillion dv6000 from September 2007 Futureshop
    System restore error as above
    Did the safe mode F8 and it worked great
    Thanks alot

  89. FL1X

    So many silly comments in here.
    restart you pc start pressing F8 as soon as it starts to boot, this will bring up the advanced boot options.
    select safe mode and wait for it to load, log on click start and type in restore it will bring restore to the top of the start menu click on it AND WAIT IT TAKES A FEW MINS TO LOAD.

    choose another restore point check the box at the bottom of the window and you will be able to access restore points from the last 28 days.

    select the one you want and click yes your system will then restore.

    its not rocket science people!

    If you have vista and hate it and want XP back, contact microsoft they can issue you with a seconed key that works in conjunction with your vista key to roll back to XP.
    This only works if you allready own xp if you dont tough live with vista it works fine and the archtecture is far supieor to XP.

    hope this helps some people.
    oh and dont run it from the disk it never works its a common fault.
    and if your pc/laptop wont boot into windows contact your manufacturer, if you dont have a restore disk from your manufacture contact them by (uk) law they have to issue you with a disk to allow you to restore without having to pay them.

    FL1X

  90. RK

    I ran the system restore on my HP Vista after copying all my files to the D drive…after the restore was complete, i couldnt see a single saved folder in the D drive,but is showes that the drive is almost full….why is that i cant see the files…yet 'something' is taking up space…someone HELP!!!

  91. MJ

    Ok I have Vista Business. Will not restore in normal mode. Will not restore in Safe Mode. Have tried numerous checkpoints. Keeps coming up `system restore did not complete successfully' Where to from here?

  92. Duncan Cameron

    As mentioned before, my system restore problems were resolved after I set the system back to the way it came from the factory. I also got rid of network problems such as real slow to connect to the printers attached to my desktop and also sometimes had problems making the wireless connection.

    I also felt that windows vista updates may have contributed to better performance.

  93. Joseph

    The problem is vista deleted some .dll files in the virus repair and explorer.exe closes everytime i use it

    so i cant use anything

  94. kim

    pleas help me i was updating my hp laptop when i got this error 800D0100 and i try updating again and i got the same error i dont have i clue what to do and am worried so pleas help me thanks

  95. michael w

    i tried restoring my vista business but a window came up showing this message. what's wrong with it?

    "system restore does not appear to be functioning correctly on this system.
    the volume shadow copy service used by system restore is not working. for more information view the even log. (0×81000202)"

  96. Sample

    Thanks guys this is of great help.

  97. david L

    I have home prem, and i tried everything, ive done it in safe mode, and it still gives me the message system restore did not restore prorperly. since my vista CD's are in a seprate HDD, ( i have an HP pavilion elite series M9000T), i did it through F8, and used that system restore, still, not working, after that, Vista wont boot at all, i turn it on, and i get a .net framwork error, a memory error, and a error telling me one of my prossesors shut down permently ( i have an intel VIIV double duo core) im pissed, big time, any help?

  98. mike

    I recently bought my laptop and a few days ago it gave me a blue screen and when I loaded again I could not go online as the WLAN autoconfig was not starting. To solve this I tried a system restore to a prevous time (4 days) and it would not complete. I shut down the computer the next day. I just started another system restore to the same time in safe mode and I has been running for at least a hour, with out a change. Please help!

  99. andy

    i did a factory restore on my hp which runs on vista and have lost all my saved files and programes. is there any way i can get them back.

  100. salman

    I have an problem. i wont to restore my vista system acording to own. but cant abel to do that.

  101. Larry

    Here is a way to get into Safe Mode in Windows Vista, if the F8 key will not work (I tried this forever, to create a System Restore that was continually unsuccessful). I am not a techno geek, but I've experienced this issue with an older computer as well, running Windows ME. This worked for me and hopefully will work for you too!

    Click the Start Button
    Type "msconfig" in the search box
    A "System Configuration" window will open
    Select the "Boot" tab in the Boot Options section
    Check the "Safe Boot/Minimal" check box
    Restart
    This will put you in "Safe Mode" with large icons and "Safe Mode" showing on all four corners of the screen (you may have to enter your password to get in).
    Complete whatever your task is (possibly Restart again), then go back to "msconfig", and uncheck the "Safe Boot" box, and restart. Should boot normally.

    Hope this relieves everyone's frustration! Don't know why F8 won't work, but this is disappointing. Also had an issue with Vista, while trying to add a network printer connected to my older computer (on my home network). Gave up after exhaustive internet research, no mention/solution of this problem/error code at the Microsoft Support site. I'm finding as I go, that the new Vista has some unresolved issues that need addressing. Overall seems to be working OK, but Gates and his buddies should not expect home users to be trained network administrators to resolve their issues.

  102. The Geek

    @Larry

    Thanks for those instructions, great tip! I updated the article to link to your comment.

  103. Rachel

    I have a DELL laptop and am running Visat Business on it.
    Logged on this morning after a normal shut down and everything is gone!
    Documents, pictures, emails and email settings.
    HELP!!!!!

  104. Jacki

    I have just done a system restore on my Son's Vista Home Premium Laptop because it wasn't shutting down , it was just hanging and would only shut down in safe mode . Anyway after doing the System Restore now I can't log on , it says the password is wrong . Is System Restore supposed to backdate the log on password too ????

  105. Don R

    I also have the same problem as C H Fout and others. My restore does not work. don

  106. JC

    I too was experiencing problems with the error message "System restore did not complete successfully". I am not very experienced with computers and I tried all the suggested solutions without success. Then I noticed that nearly all my Windows updates over the last month or so had failed. I went through the error messages associated with these failures (chiefly 80070002 and 8007000B) and followed the advice given. This resulted in my Windows updates operating correctly again. I downloaded a couple more optional updates and then tried a system restore. The system restore then worked correctly. Why it worked I have no idea, but I thought others with system restore problems might care to examine their update file to see if they have similar problems with it.

  107. James

    What do you do if you don't have installation DVD?
    How do you repair then?
    Anyone?

  108. Phil

    I've been running system restore on my Dell Inspiron 1520 since 10:00 am this morning. As of this writing, it has not changed from "finalizing file restore". Should I reboot?

  109. matt

    i have recently had problems with my computer and have been told the only way to fix it is to restore my computer to the very first factory default, basically i need to restore it to when it was brand new, how do i do this?

  110. Duncan Cameron

    Hi Matt,

    I did this with my Acer Laptop. Here is how:

    To start the recovery process:
    1 Restart the system.
    2 While the Acer logo is showing, press Alt + F10 at the same time to
    enter the recovery process.
    3 Refer to the on screen instructions to perform system recovery.
    Important! This feature occupies 10 GB in a hidden partition on
    your hard disk.
    If not , look in your windows help on restoring to the factory default for you laptop.

    P.S. Some other computers may use F11 and not F10, but that should be found in your Windows Help for your computer.

    Duncan

  111. lee

    does anyone have any idea how to restore vista for a hi-grade VA250D laptop. The reason for this is i have absoloutly no software for it and internet explorer has vanished from the system. Any help and advice would be greatly welcomed

  112. Karen

    For Lee, you need to download and reinstall Internet Explorer 7, it is very easy to do. I had this problem a couple of months ago. I was really struggling for a while and I now have Mozilla Firefox downloaded as a backup so I can at least access the t'Internet to do the downloading.

  113. lee

    thanx karen for your reply, the only problem is my laptop point blank refuses to allow me to access the "t'internet". it keeps saying "error code 80072ee7″ and it wont allow windows one family live thing to load up……..any suggestions before my laptop takes flying lessons out the window………thanx again

  114. Elena

    Hi, all.

    I recently bought a new HP pavillion loaded with Windows Vista and suffered INCREDIBLE slowness after about a month. I booted it and it was working fine until it got a few errors a day ago. I tried system restorng the regular way bit the system said it was unable to do so fo UNKNOWN reasons.

    I tried booting it in safe mode and ran SRestore again. 9 hours later and it's still "restoring the registry". Clearly, this isn't working. Ideas anyone? or will I have to boot the whole thing again?

  115. Simon

    Restart The computer,
    Press F8 Rapidly (to bring up menu)
    Click Restore System (the top one)
    Wait to load,
    Click Command Prompt,
    Type "Restore" (without Quotes),
    Press Y,
    Go with the steps

  116. Emma H

    I am so glad I found this page. I thought it was just my computer. I had a few problems after downloading a NVIDIA update (turns out in that case it's best to to download the update and just stick with the original driver !) at which point I discovered I couldn't System Restore. As everything is running well now, I am just going to bear in mind the Safe mode restore route and make usre I keen creating manual restore points too! Great site.

  117. KenH

    I also had a problem with System Restore. It wouldn't restore anything and to even launch it was slow. Then I remembered I had moved some of the files that it would be restoring……things like the desktop folder. So, I moved them back and it seemed to fix the problem.

  118. Sam B

    When I open system restore it says it cant restore because there are no restore points or something. Does anyone know what I can do to fix the problem?

  119. Duncan Cameron

    Hi,

    If there are no restore points, then you should try to set them to happen automatically.

    Go to START
    type Restore
    System Restore will appear at the top under Programs
    Click on System Restore
    Click on Open System Protection
    Under Automatic Restore Points
    Click on the drive usually C:
    At th bottom of System Properties window,you can click to create a system restore point as of now.

    I do not know why the Restore points keep disappearing. I wish I knew!!.

    I tried a system restore yesterday (in normal mode) and it was unsuccessful.

    I then tried in Safe Mode, but in there it now showed no restore points were available.

    Previously, I reported that System Restore was not working for me and I resolved this by putting the system back to the factory DEFAULT (F11)etc. I am not keen to do that again, but will if restore does not work next time I need it.

    System Restore did work for a long time after I went back to the factory state.

    Sometime, I think that Windows Updates could be causing system restore problems.

    Duncan

  120. Kris Ewing

    Geek saved my computer once again, thanks!

  121. Josh gray

    Im having a problem i want to restore for a long time ago but it only shows up points from like 5 days ago max , how can i restore further back?

  122. Jeremy

    I upgraded from XP to Vista. Obviously there were compatibility issues on many of the programs installed on my computer. So, I ran a back-up of all my files to my iPod. I wiped my hard drive and reinstalled Vista. This solved many of the issues/problems I was having. HOWEVER, vista is now not recognizing any back-up files. I've moved the back-up files to my desktop even and when I go to restore the files it only gives me options to find my files on a DVD. It doesn't allow me to find it on my desktop or my ipod. I've even tried to extract the files and that didn't work - I just recieve error messages.

    Has any one had similiar issues?

    Any suggestions or help?

  123. deepak

    What if i wanted to do system restore from when i BOUGHT the computer? so it would be brand new? How do you pick a date? i thought you type the date in the description bar but that doesnt do anything, I want to PICK the date that im available to do system restore from. but it doesnt seem possible?

    can anybody help? cus i dont want to do a restore so it would be like how it was 3 days ago, i want it to be like how it was a year ago, when i bought the computer.

  124. KenH

    You can do a "system refresh". But you have to backup any important data…..just in case. If you want to restore Vista to a year ago, that would mean it won't be SP1.

    But to do it, you would boot with your Vista disc. Then follow all the steps until you get to the "install now" button. Press it and you'll get more options whether to install a new copy or update your copy of windows. Choose to Update.

    Then just let it install and it will recopy all system files. It won't go near any stuff you've installed/data.

    But if you've installed a load of programs that you just don't want and are slowing your computer, then there are cleanup utilities such as crap cleaner.

    And of course, there are shadow copy utilities that you can get to copy your whole system when it's working well. Then when it gets slow you just restore with that….this is built into the higher level Vista versions.

  125. Todd L

    I am not able to locate the system restore function while in safe mode on Vista, suggestions?

  126. Peter Thomas

    My Advent laptop managed to break itself! I hadnt installed new software or downloaded anything for months then one day it stoped booting. I managed to get it into safe mode (as i am running it now) but it wont run the system restore application. I click the item on the start menu, and nothing happens.

    Any ideas would be greatly appriciated.

  127. exuberant0003

    hi Geek, is it possible to stop system restore while not deleting the created the current restore point?

  128. Elie

    guys, i did a system restore for my dell inspiron 1520, on vista 32 bit.
    the restore was succesfull, but unfortunatly, the internet explorer is not able to connect, although i can use the msn live messenger or any other chatting software and the laptop is connected to the internet.
    can anyone help me solve the INTERNET EXPLORER issue?
    thank you

  129. Laila Ali

    I have an HP Pavillion dv6000 and restored it to an earlier point (3 says ago) just this morning, and it worked (Norton 360 was on, and the computer was NOT in safe mode). The errors where still there however, and I decided to restore it a few weeks before today.
    I then got the following error: an Unspecified error occurred during System Restore".
    I tried restoring it to several other dates, I tried turning off the Norton firewall and I tried running system restore from safe mode. None of these options worked. I'm running Windows Vista Home Premium.
    Ideas anyone?

  130. Elie

    DEAR ALL who have a browzing problem, i finally got the sollution.
    after browzing and infinite number of hours, from forums to forums and googling hell on earth.
    let me describe you the problem i had, and i how to solve it.

    first of all, dell laptops comes with an annual subscription with mcafee. my subscription was over. and unfortunatly my laptop dell inspiron 1520, got a virus, i did a system restore. BUT my browzer failed to connect whatsoever it was, IE, mozzila, you name it, i tried it.

    i finally uninstalled the mcafee, and the browzer worked.
    the problem was that the mcafee internally block the browzer to connect because of the system restore and the end of the annual subscription.

    i was able to get mcafee total protection 2008, and renew my subscription and everything worked out just fine.

    i don't think that its only for mcafee users, but i believe that uninstalling your anti-virus might do the trick.
    try it… and let me know… cheers…

  131. Ronalyn

    I accidentally formatted my PC with windows vista OS. Is there any solution to restore my system (factory settings) because I have read a manual from my PC that there is a way to restore without using a CD. please help me.. need it ASAP.. thanks!

  132. Dee

    This saved me after hours and hours of searching for an answer. THANK YOU SO MUCH!!! Keep up the good detailed work!

  133. Parker

    Yeah my Dell XPS m1330 did the usual 3am every Wednesday restart with updates and all that while my ipod was plugged in. For some reason McAfee's file got messed with or something and now it says Mcafee file is corrupt/unreadable yadda yadda and won't let me run a lot of my programs. I've tried renaming the folder (no change), deleting the folder (corrupt files hate being deleted or something), and safe mode systemrestore, but it keeps saying "The disk OS (C:) has errors. Windows has detected file system corruption on OS (C:). You must check the disk for errors before it can be restored. The thing is, when I try to check for errors it says "OS (C:) is in use and cannot check for errors; check upon next boot?" and I click yes. When I booted it after that, nothing happened. So I'm pretty frustrated with the rediculousness of Vista.

  134. vicki

    My daughter's laptop will not boot after she downloaded updates. Machine has Vista. It begins to boot then the screen goes blank (except for the cursor) and nothing else happens. My son has identical laptop. Can I use recovery disks that I made off his machine to restore hers?

  135. Laura

    I have the same problem as above, i made a vista repair disk following the above instructions but it always just loads to a black screen, white cursor (a little bit larger than it is normally), dead center. This happened after an automatic update around 3am or so.

  136. Ben

    yeah great site. cheers for this info

  137. karen

    I have a sony vaio with Vista, it wouldn't work so I did a system restore, now it says it is missing files and won't let me log on so I can't do anything, it won't even go into safe mode now, it will come up with the screen that says repair or start normally, I ask it to repair and it says I have to reinstall with the disk, but alas it didn't come with the disk. I am not a tech person, just simple english please. I would reformat and install XP to save myself all these problems but I have some Adobe files I have to rescue, I didn't burn them before vacation, came back and now I can't get to them. Any help would be appreciated greatly.

  138. Gail

    My Dell with Vista wouldn't do an automatic update. Connected to Vista Support…got that fixed but now when I turn on the computer it freezes at the signin screen…already did system restore and still have the problem.

  139. Ol1

    Listen up dudes, anyway Vista isn't good for any laptops, even the lighten editions as Vista home basic. The best way to clean up your problems is to clean up your registry by using TuneUp 2008 or RegistryMechanic or GlaryUtilities. If it doesn't clear your problem(s), just the heck downgrade to XP also you'll may have the Dx10 patch for Xp if your video card is supporting it (just search on Google for Dx10 xp patch). Thanks and good luck =)

  140. adam

    I did a system restore, and I decided to go back 2 days.
    For whatever reason, my computer will no longer connect to my network. I can't browse the internet, view anything online, or get any online windows updates. Any solutions or reasons as to why restoring would cause my laptop to no longer connect to my network. (and the other comps in my house will still connect)

    -thanks

  141. adam

    Nevermind. I read Elie's comment and realized that my trial of Norton was the reason my internet connection was being blockes. However, it would not fully uninstall from my computer. A note would pop-up saying something like the "path is invalid." After searching for a while, I found that on Symantec's website is a Norton uninstaller download. I copied it to a flash drive(because the internet on my restored computer does't connect) and put it onto my computer, and it fully uninstalled Norton. Seconds later my internet was connected and up-and-running.
    -Thanks Elie and the Geek

  142. Laura

    I have read all the above comments…I need to do a full factory recovery. I followed the instructions to press F8 repeatedly, however repair computer is not one of the options. I have used the recovery disc to reinstall windows a few times in the past, but I seem to have no way to do a clean installation. Can anyone help?

  143. Fanny

    I have an windows vista laptop and i try to restore my system and when it finish i get an errar message saying (System Restore did not complete successfully. Your computer system files and settings were not changed). Please can someone heeelp me please thank you!!!

  144. Joe

    I'm having problems setting up the restore point or even backing up my file to disc, I get an error message of access denied (0×8007500)this is with Vista

  145. Sangre

    Vista…reminds me so much of windows ME (excuse me while I puke)

    Got a new HP desktop computer with Vista preloaded-no installation disks and had to create the "recovery disks" after purchase. I have one winXP computer and this computer with Vista which has the Printer connected to it on a home network. I am not able to print from the XP computer but can print from the Vista. I have updated the printer drivers etc…hours of troubleshooting-no luck. This Vista computer replaced an XP computer which printed fine on this network.
    I contacted microsoft by phone and they said they would not support this problem for free but I could pay for help. They also said it was the responsibility of HP to provide support and/or call microsoft for answers to this problem if they could not fix the problem. Essentially they said I could not get answers for free but HP could call them for the answers if needed and they would work with them.
    Called HP and talked to the tech and his supervisor. They said since the printer worked off the their HP Vista computer that nothing was wrong and they could not do anything to help and they refused to contact Microsoft on my behalf. I asked them for a free copy of WinXp to load and they also refused that request. So now I have a computer, now a month old, still under warrantee and no help for the printer problem.
    By the way I can see the Vista printer and print jobs from the XP printer they just dont print.
    Also, I tried one time to restore and had the same problems described above…never restored. That problem led me here.

  146. kathy

    I have a prob with vista. Windows update got stuck on a "stage 3″ for two hours.
    So I go to system restore and accidently chose the repair computer in safe mode.
    Well that means I reformated to beginning. didn't loose files but they are in back up and I can not get them open….says I am not authorized???
    Can you help me. It won't let me restore to the "before" I made the mishap!!!! Geeks help needed! :)

  147. hychka

    My broken rig is a home assembled ASUS mobo with AMD Core2 3200 cpu and 2 gigs of memory operating with Windows Vista Home Premium. It had two ATA hard drives and a DVD/burner/player.

    Three days ago my C:\ drive refused to boot up Windows. I tried every alternative Windows offered and the thing hung up after ambling down to "crcdisk."

    So, I bought a new SATA Seagate hard drive and set it up with Windows Utimate and tried to read the old C:\drive, but it is "unreadable." However, I was able to read my E:\drive, and found a full restore system back up of the broken C:\drive on that drive dated the day before we left on vacation, so it is a perfect point to restore from. I copied it to a spot on the new C:\drive, but can not get WINDOWS to go to that file and do the system restore.

  148. hychka

    Well, I tried some advice from another forem and it's still NOT working.

    The Windows restore program finishes with a message that there is no usable restore point, which is extremely irritating as I can see the back up, can partially open it and see the files I need to recover!

    I tried changing the OS back to the OS that made the back up and that didn't work either.

    Any ideas out there?

  149. Mark

    Hey so i am having the same problem that kathy from august 27th is having, and it happened the same day, just at 10pm.

    anyways it got stuck on stage 3…and tries to configre the download, but reboots itself half way through…and keeps cycling through.

    i have tried system restore, however it wont work and says there is a error, i do not have the vista disk, and here on my parents computer i cant download that file to make one…

    any suggestions? tia
    mark

  150. hychka

    I've decided that this problem's solution is over my head. I have written to five "techies" here at the university asking for help. Unfortunately for me and fortunately for him, the techie I have relied on for the past five years just finished his Ph.D and is gainfully employed elsewhere. I'll report what they do.

  151. Frances

    My HP Pavillion the monitor keeps going to sleep on it's on the Technician came and changed the mother board it work for a day and then it started again he said if it happens again restore Vista has anyone have this problem I appreciate any advise.

    Thank so much

  152. Jon

    I have a strange problem. I think I may have accidentally deleted something I shouldn't have. I've tried to run the System Restore but it does the same thing all my other programs do. A box opens and says, "choose which program you want to use to open this file". If someone knows how to help me it would be greatly appreciated.

  153. Sarah Foreman

    Vista Service Pack 1 ate my computer. It won't boot up. I spent 2 hours on the phone with Microsoft Tech support (after spending three days trying to do "Startup Repair" and "System Restore" myself). So, now I have the Vista disc in, it's in Safe Mode and is doing the System Restore. It's been 24 hours now and it's still saying "Finalize file restore". After 20 minutes the tech on the phone told me it would take awhile, but would work and to call back if I have more questions. I figured I'd try the public. My hard drive was almost full, so I know the restore will take longer, but this seems a bit ridiculous. Any suggestions?

  154. John

    Hey I just restored my CPU and it's not working either. I'm going to go ahead and try to unistalled Norton and see what happens. hopefully the issue will be resolved.

  155. Brian Dougan

    Hi,

    I'm working in Korea, and retired my old, reliable Toshiba notebook. I bought an Acer Aspire 5920 in Taiwan; with an English version of Vista Premium. Now–an unwelcome, hidden advertisement fills the screen. It's incredibly noisy; a commercial for Dolby High Definition and Acer notebooks. Whoever approved this unsolicited software should have his b*tt kicked. It "pops-up" at random moments, and runs about ninety seconds.

    The Canadian and American technical support staff suggested I "check the registry." I looked, and cannot find anything I recognize. Anyway; I'm not qualified to fiddle with the registry. The latest tech. person asked me to contact the Asian help desk. I can't find their email address.

    Like the fellow with the System Restore difficulty who lives beside Lake Ontario; I'm ready to pitch this machine into a lake. I'm having other bothersome problems; but I think they are related to Vista. Acer has a good reputation; particularly this notebook.

    Well–i do miss my Toshiba, and XP Pro.

    Any ideas?

    Thank you,

    Brian

  156. D

    Same bleeding problem as Ms. Sarah Foreman. 'cept my rig wont even get to the "restore" screen when i try to boot from the repair disk. Just a that lovely little blue … scroll thing(?)…that waves by as windows is loading (its been loading for 20 hours. i'd turn it off but its become something of a joke in my house lately)

  157. Sarah Foreman

    I figured it out!! A while ago actually, but I thought I'd try to help anybody with the same issue. I really only wanted to back up my newer data and then I was at wits end and ready to wipe out the computer. When it asked me which drive I wanted to restore from, I hit browse and was able to access all my files. After that I used the restore disc and just started over. Now my problem……I ordered Office 2007 from school, but got the back up disc too. However, I do not have the product key and now do not have a number for Microsoft. (I tried contacting them online and they took me to a credit card screen…bastards!)


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