SEARCH

How-To Geek

Requesting Hotfixes from Microsoft the Easy Way

Have you ever noticed that many of the hotfixes listed in the Microsoft Help and Support knowledge base aren’t actually available for download unless you contact support? What you might not know is that there is a secret form on the MS site that allows you to fill out a request for that specific hotfix… it’s just not easily accessible.

So my friend Rafael from Within Windows has created a site called Hotfixr, which has only one purpose: helping you get access to that hidden form.

image

Using Hotfixr to Access the Hidden Form

For example, we’ll take a look at this KB article about a hotfix for SQL Server.

image

When you start looking for where to download the file, you are greeted with a message that says “To obtain this feature immediately, contact Microsoft Customer Support Services”.

image

If you just copy the KB number to the clipboard (usually found in the little box on the upper right)

 image

Then you can paste it into Hotfixr’s textbox…

image

And you’ll be taken to the super secret hidden form on Microsoft’s site where you can directly request the hotfix:

image

You’ll still have to put in your email address and submit the request, but it saves you from having to contact the support services.

In case you are wondering, all the hotfixr site really does is submit a form that redirects you to this Microsoft page, replacing ID with the number that you put in.

http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=ID

image

But it still saves you an extra step, probably worth bookmarking if you do a lot of maintenance on Microsoft products.

Hotfixr – Get your fix today!

Lowell Heddings, better known online as the How-To Geek, spends all his free time bringing you fresh geekery on a daily basis. You can follow him on if you'd like.

  • Published 08/28/08

Comments (2)

  1. Neko

    It seems that it do not work anymore.

  2. jd2066

    It appears for some articles like http://support.microsoft.com/kb/950485/ a handy link to the form is provided in the article by Microsoft.

Enter Your Email Here to Get Access for Free:

Go check your email!