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Help Computer Users Remotely with TeamViewer

Before remote software, helping your friends and family with computer problems often meant hours on the phone trying to remember what a menu looked like or where a file was saved. Here we look at helping them remotely with TeamViewer.

With TeamViewer you can remotely help your friends and family on any major operating system straight from your computer, the web, or on the go with your iPhone or iPad. TeamViewer full version should be installed on your computer for you to provide remote support for your users. You can both send and receive support with the TeamViewer full version installed on your computer. The full version is completely free for personal use and has some extra features that we will go over later.

Setting up TeamViewer

To get started download and install the full version of TeamViewer on your computer. TeamViewer full version supports Windows, OS X, Linux, and iOS.

Note: You cannot remote to an iOS device but you can offer assistance from them.

Once the program is installed you will be able to connect to anyone running TeamViewer full version or TeamViewer QuickSupport. All you need to connect is the TeamViewer ID and password. For security purposes the passwords are randomly generated each time TeamViewer is launched.

Note: Some options such as VPN and video chat are only available on Windows. Remote support, Presentation, and File Transfer are available on all operating systems.

It isn’t required, but it is a good idea to also make a free account on the TeamViewer’s website. TeamViewer’s website will allow you to manage computers and people that you have set up as partners so you can quickly remote with them, share files, or just instant message. To create the username you can either go to TeamViewer’s homepage or you can also click the icon in the bottom right corner to show the partner list window and then click sign up.

Once your account is set up, you can then log in to the TeamViewer homepage and access all your partners or establish a quick connection without needing any software installed. This is super helpful if you are not at your computer and need to provide support to someone.

After you have your online account set up you can then go into the full version options and set up your username, email, and password in the options. This will allow others to remotely connect to your computer without needing to know the 9 digit ID number. Instead they can just know your TeamViewer username and connect using that.

If you are setting up your own personal computer that you want access to from anywhere, then click on the security options and put in a password for unattended access. This will allow you to connect back to your computer even when no one is there to provide the session password. You should also set up your access control if you don’t trust the people that you will be sharing your screen with. When you give someone full access, they literally have access to not only control your computer remotely, but they also have control to browse your hard drive remotely and send you files.

If the remote machine is running windows you will have an extra option for Windows logon. This will allow anyone with a user account on the local machine (or admins only) to log into the machine without needing to know the session or unattended password or temporary session password.

You can also click on remote control options and set your access control when you are remote with other users.

You may also want to configure your custom invitation settings. This will configure sending invitation requests via email. Once you email the customer it will give them a link to download the QuickSupport client.

It may also be helpful under the advanced settings you can import and export reg files of all your settings or export an .ini file for use with TeamViewer portable.

Offering Remote Assistance

Offering remote assistance is going to be the key feature for most users of TeamViewer. Not only does it work from just about any computer via a web page, but it allows you to control anyone looking for help without them needing to install anything. To remote using QuickSupport have the person looking for help download QuickSupport for their platform at the TeamViewer website.

Alternatively, you could also send them an email if you set that up in the options as described above.

Note: QuickSupport is available for Windows and OS X only.

Once it downloads, have them run the application and provide you with the ID and password it shows in the window.

All you need to do now is type in the session ID into your TeamViewer window or through the website quick connect.

When prompted type in the 4 digit password they give you.

If you are connecting to a machine with Windows logon enabled then drop down the advanced options and select Windows authentication. Put in your username and password on the computer and click log on.

A new window will open with the computer you are connecting to. Depending on the security settings, you may automatically have control of the remote machine upon connecting.

The TeamViewer window will have a bar across the top by default which will give you quick access to useful features. Remotely rebooting the machine, switching sides (presentation mode), disabling user input, and connection settings are all in the top menu for you on any platform.

Note: If you are curious, yes reboot in safemode works flawlessly. You have to reconnect after the reboot, and the user has to log in again, but otherwise it works without a hitch. This is great for remote virus scans.

If you know you will want to connect to the computer more than once it would be recommended to install the full version of TeamViewer. Luckily that is available in the menu as well.

Note: Some items will be grayed out if they are not available on your platform.

If you have access, you can also send or receive files to the remote machine from the top menu. Click on file transfer and a new window will pop up. Your local hard drive will show up on the left and the remote hard drive will be on the right. Click the appropriate send or receive button depending on what you are trying to do.

If you already have the computer set up as one of your partners you can also right click on the machine in your partner list to send/receive files without needing to go remote.

Once you disconnect from the user you will be prompted to add them to your partner list if they aren’t already there. Click yes if you plan on connecting to this computer again in the future.

You will also get one more prompt which is TeamViewer’s way of trying to keeps it’s users honest. Please do not take advantage of this free service they offer. If you are using this for any reason besides personal use, pay for the license. TeamViewer’s licenses have no recurring fees and are pretty reasonable for small companies to have infinite flexibility when helping their users.

To remote from an iOS device you will need to install TeamViewer or TeamViewer HD for your device. Once the application is installed you will connect to a computer the same way as on a computer with the TeamViewer ID and password.

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Once you connect you will be able to control the remote computer as if you were sitting in front of it and can even use multi-touch to help navigate the computer.

You can click on the settings button in the bottom right to edit connection settings. You can also log in with your TeamViewer ID and you will have quick access to any partners you have set up on your computer or through the web site.

TeamViewer’s Other Features

Presentation mode in TeamViewer is great for webinars or training more than one person at a time. To set up the presentation make sure you change your security settings under the options so that users do not have too much access.

You can then right click on one of your partners or have a user download the QuickSupport client and provide their ID information. Once you are connected you will have a panel on the right hand side that will allow you to chat, set up a conference call, and even give you a preview of what is on your screen.

From a Windows machine you can also quickly present just one window using the TeamViewer shortcut it creates on your window borders. This feature can be easily disabled from the same menu if you do not want to use it and it only shows the button when you are logged into TeamViewer full version on your computer.

If you have two Windows clients you can also set up VPN between the computers for gaming or access to printers on the remote machine. The first time you try to connect to another machine TeamViewer will need to install a new virtual network adapter that will be used to make the connection. Click yes at the below prompt and the network adapter will be set up for you automatically.

To connect to a remote machine with VPN, type in the client ID and click on the VPN option.

If the client is on a platform or version of TeamViewer that doesn’t support VPN you will get an error below.

Once you are connected to a client via VPN you will get a new window that will have some buttons that will allow you to quickly verify the connection and browse the client machine. You can also connect to multiple machines at once following the same steps. Each active connection will show up in the drop down list in the following window.

If you click on share files via explorer a new explorer window will open with the clients IP address in the address bar. If you have set up file or printer sharing on the remote computer you will see those files here.

If you haven’t set up file sharing for the files you need you can also try accessing one of the admin shares on the computer. Admin shares are hidden shares that allow network users access to browse the hard drive if they have permission. To access the main drive (C:) just put “\c$” at the end of the IP address. If you have access, the entire contents of the drive will be available for you to browse.

If you purchased a license of TeamViewer then you will also have the ability to customize the QuickSupport program with your own message and logo. The customize link can be found below the download for the regular QuickSupport.

You then just need to fill out a quick form asking what logo you want, font colors, and what you want the QucikSupport text to say. Optionally you can also enter a password so that the password isn’t randomly generated.

Once you are done with the form generate the QuickSupport with the link at the bottom and you will get a preview before you download. Download the executable and it will work just like the normal QuickSupport. If you don’t have a license for TeamViewer your session will be disconnected after five minutes.

You can also set up a web button that you can use to embed a help button on your own site. Once again this is just a simple form to fill out and then it gives you the HTML code to embed the link.

TeamViewer is more than just a remote assistance program. With tons of features, and most of them free to personal users, it’s really a must have for those of you that provide tech support for your family and friends.

TeamViewer homepage

TeamViewer Portable

Justin is a Linux and HTPC enthusiast who loves to try new projects. He isn't scared of bricking a cell phone in the name of freedom.

  • Published 09/1/10

Comments (29)

  1. Martin Wildam

    There were a few nice alternatives, but currently I don’t see many alternatives to TeamViewer. And it works well even under Linux.

  2. shelded

    VNC + dynamic DNS or if Windows, Logmein (or possibly even on Linux). I think I also saw someone using SSH tunnel from Linux back to Windows. I would do any of those before exploring something new unless I required a new feature.

  3. Kay

    Hi, I have several times used this software to help my friends. Sometime I need to download something from their laptop. And I’m really surprised seem their speed connection! It’s really awesome. My question is:
    1. Is it possible to save what we are download to save directly to my laptop? I mean, if I download using their connection is it possible to save to my laptop? I don’t need to file transfer, because my connection is really s*ck.!
    2. If it can, how we do that?

    Regards
    Kay.

  4. Gouthaman Karunakaran

    Amazing article. I have already used TeamViewer and it’s the best software under its genre.

  5. Darv

    Just wanted to chime in & say that TeamViewer kicks ass. I’ve helped many people with it, and the best part is that you can go the whole no-installation route.

  6. PC Ron

    Message to all Computer Users who help others with their computer needs:
    Obtain the FULL version of TEAMVIEWER and you WILL NEVER REGRET making the move. I have been using TeamViewer since 2009 and every time I am asked to help someone and it isn’t possible to do it via the phone – I REMOTELY CONNECT with TeamViewer and I solve their problem while they watch me on their computer – which by the way (BLOWS THEIR MIND). THE TEAMVIEWER IS COMPLETELY USER-FRIENDLY!

  7. Tim

    Hello Everyone:

    I am very intrigued by this product. My 80+ yr old Mom often needs help and I am very far away from her. This sounds like a great solution. However, I have read a few rather distutbing reviews on CNET about this program and how it allows virus’ and worms to bombard your PC. Now, by-and-large, the reviews of this product are VERY POSITIVE. But I was just wondering if anyone has had any bad side-effects after installing TV.

    Thanks,
    -Tim

  8. MisterRDZ

    Hello Everyone,

    I’ve used this program for a couple of years to support my in-laws (seniors) who live in Vancouver, and I live 4000 miles away on the east cost of Canada. It has been a wonderful tool; very easy to use, and fast. I also provide support to my cousin, who lives in the same city as me. Being able to “take over” her computer and fix the problem, or “show” her how to resolve an issue is much easier (for everyone) than trying to explain it on a phone.

    And to speak directly to a virus problem, it’s a non-issue! I would definitely recommend this program to anyone (like me) who provides remote help & support to family and friends.

    Regards,

    Dave

  9. physicskid

    I love Team Viewer. I wish this software was around when I was still a network administrator at my first job back in 2006. We had to remote into the network via secure shell, which was good, but tough to set up from my first networking experiences. In terms of Teamviewer allowing virus or other malicious software, of course you’d want to exercise the good practices that everybody’s bombarding us with (update virus definitions for scanners, ensuring all security updates and operating system fixes are up-to-date, don’t surf on malicious websites if the computer you’re remote onto is not up-to-date and watch the firewall settings). That’s my thoughts anyways. Love Teamviewer!

  10. Justin Garrison

    @Kay The only way you could download directly to your laptop would to set up VPN and then connect remotely to your computer via samba share. But that would still essentially be just doing a file transfer to your computer as the file downloads.

  11. Melisa

    TeamViewer is excellent software! I’ve been using it for months and really like the ease of using the Partner List, among other features!

  12. Constantin

    Many thanks for this great article covering so many topics about TeamViewer. We really enjoyed reading through it and through all this extraordinary feedback from our users.

    Best,
    Constantin Falcoianu
    TeamViewer Germany

  13. Kay

    @justin
    Thanks a lot. I’ll try it.

  14. johncalvin

    Just tried this out. I can’t believe how smooth this is! Very cool!

  15. leafs4thecup

    The one alternative that I suggest is Techinline (www.techinline.com). It’s relatively new, but I like the concept that the remote client doesn’t have to install anything when they launch the remote session. It’s all browser-based.

  16. jfshade

    After using Hamachi/Logmein and a home brew putty/vnc solution, I’m completely sold on Teamviewer’s functionality and simplicity. But even when I restrict connections to a short white list, there are always unauthorized active connections to teamviewer exchanging data being reported by my firewall. Some IP’s that show up turn out to be teamviewer servers, but most are not. I don’t see why unauthorized multi-kb data transfers should occur with unknown clients outside the white list. For that matter, I don’t understand the chattiness (again, multi-kb in and out) with teamviewer servers when no sessions have occurred since tv service startup. Has anyone else experienced this?

  17. Wade

    Hi all,

    I ran into a weird problem trying to use TeamViewer (first time user) on my mom’s PC, I’m wondering if someone give me an idea of how to fix.

    My PC was fine, but her Teamviewer for her is showing a blank value for the ID field. Also, she saw a message that said, “Can’t connect to Teamviewer server, please check your internet connection.”. Teamviewer does various retries with no success.

    So far, we’ve just tried stopping/started the Teamviewer program with no success.

    She has no issues browsing the web, and her Network status (via Control Panel) is ‘Connected’, and of course, she had no issue downloading the program from the Teamviewer site.

    FYI, we did an fresh INSTALL (not Run option). It’s Windows 7, and we used all default settings during install.

    As well, I checked her config to ensure that Teamviewer applications (there are 2 listed) are allowed to connect to the internet. Indeed, they are.

    What other things can we check / try? Should an install / reinstall be done ?

    Regards,
    Wade.

  18. cj

    Hi,

    I remotely access my pc and have configured it for permanent access. After a few days, the teamviewer gets closed and I have to send someone to my house (the remote pc) to restart the teamviewer. Could you tell me why does this happen?

    CJ

  19. Washington

    I have configured this c*** to permanent access, but when I open the program in my PC and try to make a connection, I get an error saying that “was not possible”.

    Does anybody know why?

  20. rafal

    Witam.

    mam mały problem z teamviewer qs – chodzio to, że po podłączeniu się z innym komputerem chcialem zainstalować drukarkę, ale że ten komputer ma założone prawa na użytkownika i w momencie poświadczenia rozłącza mnie z tym kompem, nie mogę się zalogować na admina. co to może być, czy QS posiada jakieś ograniczenia co do instalacji.

    czy może ktoś miał z Was taki problem.

  21. Rafal

    Hello.

    I have a little problem with TeamViewer qs – it is that after connecting to another computer, I wanted to install a printer, but that this computer is set up right on the user’s credentials and when it disconnects me from the competence, I can not log into admin. what it might be that the QS has any restrictions on the installation.

    maybe someone of you had such a problem.

  22. Vernessa Taylor

    Hi Justin, this is a great write-up with lots of very clear screenshots of TeamViewer. I just encountered it last week and used it successfully to help a friend install a new version of Linux (from Ubuntu to LinuxMint).

    I was really impressed at how stable it is, how well it displays the remote desktop. Sometimes there is a bit of lag between a mouse action I initiate and the corresponding action on the remote side, but certainly not a deal breaker.

    Thanks for your thorough write up. Instead of doing my own, I can send people here to read yours! :)

  23. Judy

    I am wondering can the person I am working with have access to my computer. I want to be able to have them download this software and then give me the ID and password for me to connect to their computer and then I can do the work and have the tracking cookies show on their computer and show their IP address and then I will throw away their ID and password.

    I do not want them to be able to connect to my computer later for security.

    If I am connected to their computer and I am controling their computer to request information from a company it will set the tracking cookie to their computer and not my computer right?

  24. Vimal Dak

    Dear Sir

    Please about me how to login team viewer through one user to another user

    Regards
    Vimal Dak

  25. timmy

    ok i got a few questions? where is the download link for this program? can you be able to connect to more than 1 person at a time?

    thanks
    timmy.

  26. Srinivas Kadiyala

    HOW MANY MEMBERS CAN U USE IT AT A TIME FOR A WEBINAR AT SAME TIME ??

  27. JASMIN

    CAN THE USERS I CONNECT WITH ACCESS EVERYTHING I AM DOING ON MY COMPUTER WITHOUT MY KNOWLEDGE ! IF SO I DONT WANT THAT!! PLEASE SOMEONE LET ME KNOW

  28. Dola B

    I recently formatted my system and installed TeamViewer 6. In the part where it shows my own TV ID and password, the ID displayed is my IP address, and i cannot connect to my partner’s computer no matter how hard i try. Can anyone tell me a fix for this problem? Partner’s computer has the usual 9-digit TV ID.

    Any help will be hugely appreciated.

    Thanks.

  29. Cornie

    Hi All
    What a fantastic piece of software and medium. Excellent!!
    Could anybody tell me how I can establish the following:
    When I successfully logged in to my computer at home from another remote site, I would like to print to a printer at the remote site (where I currently am), the document opened at my pc at home.
    Any suggestions?

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