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Add Your Gmail Account to Outlook 2010 Using IMAP

If you’re upgrading from Outlook 2003 to 2010, you might want to use IMAP with your Gmail account to synchronize mail across multiple machines. Using our guide, you will be able to start using it in no time.

Enable IMAP in Gmail

First log into your Gmail account and open the Settings panel. Click on the Forwarding and POP/IMAP tab and verify IMAP is enabled and save changes.

1imap

Next open Outlook 2010, click on the File tab to access the Backstage view. Click on Account Settings and Add and remove accounts or change existing connection settings.

2imap

In the Account Settings window click on the New button.

3imap

Enter in your name, email address, and password twice then click Next.

4imap

Outlook will configure the email server settings, the amount of time it takes will vary.

5imap

Provided everything goes correctly, the configuration will be successful and you can begin using your account.

6imap

16imap

Manually Configure IMAP Settings

If the above instructions don’t work, then we’ll need to manually configure the settings. Again, go into Auto Account Setup and select Manually configure server settings or additional server types and click Next.

7imap

Select Internet E-mail – Connect to POP or IMAP server to send and receive e-mail messages.

8imap

Now we need to manually enter in our settings similar to the following. Under the Server Information section verify the following.

  • Account Type: IMAP
  • Incoming mail server: imap.gmail.com
  • Outgoing mail server (SMTP): smtp.gmail.com

9imap

Note: If you have a Google Apps account make sure to put the full email address (user@yourdomain.com) in the Your Name and User Name fields.

Note: If you live outside of the US you might need to use imap.googlemail.com and smtp.googlemail.com

Next, we need to click on the More Settings button…

10imap

In the Internet E-mail Settings screen that pops up, click on the Outgoing Server tab, and check the box next to My outgoing server (SMTP) requires authentication. Also select the radio button next to Use same settings as my incoming mail server.

11imap

In the same window click on the Advanced tab and verify the following.

  • Incoming server: 993
  • Incoming server encrypted connection: SSL
  • Outgoing server encrypted connection TLS
  • Outgoing server: 587

Note: You will need to change the Outgoing server encrypted connection first, otherwise it will default back to port 25. Also, if TLS doesn’t work, we were able to successfully use Auto. Click OK when finished.

12imap

Now we want to test the settings, before continuing on…it’s just easier that way incase something was entered incorrectly. To make sure the settings are tested, check the box Test Account Settings by clicking the Next button.

13imap

If you’ve entered everything in correctly, both tasks will be completed successfully and you can close out of the window. and begin using your account via Outlook 2010.

14imap

You’ll get a final congratulations message you can close out of…

15imap

And begin using your account via Outlook 2010.

16imap

Conclusion

Using IMAP allows you to synchronize email across multiple machines and devices. The IMAP feature in Gmail is free to use, and this should get you started using it with Outlook 2010. If you’re still using 2007 or just upgraded to it, check out our guide on how to use Gmail IMAP in Outlook 2007.

Lowell Heddings, better known online as the How-To Geek, spends all his free time bringing you fresh geekery on a daily basis. You can follow him on if you'd like.

  • Published 05/17/10

Comments (73)

  1. Ravi Gupta

    I would highly recommend setting the ‘Root Folder Path’ in advanced IMAP settings to – [Gmail]
    This way you will have a much cleaner folder structure in Outlook.

  2. James V

    Ravi, isn’t that only useful for exchange server users? am I missing something, or as a home user I’m pretty much stuck with the default?

    thanks,
    james

  3. Ravi Gupta

    James, this tweak is not limited to exchange accounts. Works very well with Gmail’s IMAP. Instead of getting an ‘Inbox’ folder outside the ‘Gmail’ expandable folder, the ‘Inbox’ is moved under it.

  4. Maksat

    How to send from outlook with different From: address, using Gmail instead of From: gmail account?

  5. Newt

    Same question as Maksat… is this possible? My Gmail is fetching four different pop accounts (that, unfortunately, don’t have independant imap options). Obviously I want my responses to go back through Gmail so that they’ll sync to my other computers.

  6. Ken

    I’ve always gotten my e-mail from Gmail through POP. As I’d like to be able to sync across two computers, IMAP sounds great. However, I’m getting mail from several different Gmail accounts and it insists on putting mail for each account in its own .PST file. I previously had it all coming into one PST (Outlook.pst) and then used rules to get them sorted into individual folders and sub folders, I’d like to be able to do that again. Can you do that or do they have to go to their own PST file?

    The other thing I’m not having trouble with with IMAP is still related to the folders issues, but that when a new message comes in – even when it moves it to a folder in the IMAP account specific PST folders, it doesn’t open the folder tree to let me know which folder has new messages. Is there a setting for this?

    The first issue is not a deal breaker, I can work across different open PST folders, however, the second one is. I can’t work without knowing when and where a new message has come in.

  7. Joe S

    I would highly recommend setting the ‘Root Folder Path’ in advanced IMAP settings to – [Gmail]
    This way you will have a much cleaner folder structure in Outlook.

    How do you do this? Do I just type in “GMAIL” into the field?

  8. Prateek

    I am having a proxy server connection, how can I input proxy for Outlook 2010?
    Its not able to connect with proxy settings as in “internet options”

  9. Cam

    I discovered a fix for Outlook 2010 not connecting to smtp.gmail.com to send mail–hope this is helpful for people.

    If you’re getting a “Cannot send the message”, Verify your email address” or a “an encrypted connection to your mail server is not available” error, it may be due to a conflict between Outlook 2010, Gmail, and Avast antivirus.

    Very easy solution–in Avast, go into “Mail Shield” configuration, and un-check “Scan outbound messages”.

    Hope this helps–this was bothering me for weeks, and I’ve not seen this suggestion anywhere on the interwebs.

  10. Joao M

    Hi Cam,
    Thanks so much. I had the same problem and had no clue it was due to Avast.
    Best
    JM

  11. Shahid

    how is the sync speed of outlook 2010, as currently i am using Gmail with Outlook 2007 but it takes ages to sync the IMAP folders.
    If Outlook 2010 has much better sync speed then probably i would upgrade to 2010 version.

    Regards,
    Shahid

  12. Johnny

    I’ve set this up in outlook 2010 and it gets stuck on the “synchronizing subscribed folders” any ideas? Everything synced just fine but when I try and access the sub folders it freezes up. Please help!!

  13. Dee

    i’m currently testing 2010 and find it very slow to sync. I’m connecting to gmail via Imap and boy does this thing take along time to complete tasks. Try deleting an e-mail – wait 5 secs (at least), it seems to sync folders for hours on end – each day for the last 3 days.

    net result, so far i’m thinking of giving it the thumbs down and going back to 2007.

    I don’t see 2010 as a step forward thus far. MS seems to redesign basic processes on screen, so adding an account now takes place under ‘file’ rather than under a drop down as it did in 2007. i can’t see a clear reason for the change, if anything, it leaves you with a whole screen (file) sitting taking up space that you’ll probably never use once configured.

    Much of this smacks of change for change sake. Maybe the back end of 2010 is better engineered. if so, not seeing anything impressively better, although its only been two days.

    Does anyone else have problems with 2010 constantly spending hours doing file syncs with gmail accounts?

  14. Anil

    Outlook 2010 was working fine syncing with gmail using pop, recently it stopped pulling emails from my gmail account, however I can send emails fine and receive them in my gmail box, but no longer in my outlook 2010 inbox. When I run send/receive, it completes successfully, but shows no new messages. Last received message was a week ago. Can anyone shed any light on this?? Thanks in advance.

  15. Thomas

    Pertaing to this post:
    I would highly recommend setting the ‘Root Folder Path’ in advanced IMAP settings to – [Gmail]
    This way you will have a much cleaner folder structure in Outlook.
    by Ravi Gupta :

    are you creating a root folder in Gmail or outlook 2010.
    If outlook how do you do that?

  16. Augie

    @ Ken,

    If you have multiple gmail accounts you don’t have to create individual .pst files for each one. During the setup for each account you can choose to create a new .pst file or deliver to an existing one. When you choose the latter you browse to the .pst file you want to use and you’re good to go. Here’s the setting: http://img839.imageshack.us/img839/8982/outlookp.gif

    I’ve got 7 gmail accounts routing into the default outlook.pst file. Works fine.

  17. Augie

    Does anyone know how to re-import gmail messages into Outlook? I recently fried my laptop and have set up my gmail accounts on my new laptop in Outlook 2010. Everything is fine but I can only bring in new messages from my gmail inbox that have arrived since I set up the Outlook account. All the messages in my gmail that were there prior to this don’t come in. I’m hoping there’s a way to get them all back into my new .pst file.

    Thanks in advance.

  18. Abrar Azeem

    I have outlook 2010. And i setup two email accounts one is POP account and one is gmail. When i click on send/receive email all it test all acounts fine. Even i can send / recive emails in gmail account but i can not receive my mails in POP account. And during send / receive process it takes a age to complete the sync to subscribed folders.

    Any one has solution.

    Abrar

  19. MR

    About setting the root folder to [Gmail]:

    After the procedure described above, you should end up with a new subtree in the left pane, that shows your Gmail address and below, several entries, including ‘Inbox’ and ‘[Gmail]‘ – as pictured on the 7th image of this post.

    The purpose is to adjust the settings so you don’t have the ‘[Gmail]‘ entry and it’s own subtree, but rather move it to the root of your Gmail address subtree, resulting in a cleaner view.

    Here is the procedure to achieve this – please note that I had to translate the menus labels to English, since I run a localized version of Outlook 2010, so actual English labels may differ. In case of doubt, choose the label that has the closest meaning.

    - Once you have successfully set up your Gmail account in Outlook 2010, click on Outlook 2010 “File” tab

    - Select you Gmail account in the drop-down list, then “Account settings…” drop-down button

    - On the e-mail tab (first tab), select your Gmail account in the list, then click on “Modify…” (third button just under the tab label)

    - Click on “Additional setting…” button (bottom-right)

    - Click on “Advanced options” tab

    - The last textbox should have a label similar to “Root Folder Path” – type in “[Gmail]” (without the quotes)

    - Validate your inputs by clicking on “OK”, then “Next”, then “Done” – Outlook should clean up you inbox and send a test mail to your Gmail inbox. You are done.

  20. MsLil

    I found these instructions very useful as I am not very good with this sort of thing. I manually configured with IMAP. However, I am now getting the message: Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties. I have Kaspersky antivirus. Could there be a conflict? Any help appreciated as to how to overcome this. I am running my domain email address through Google apps and my head is about to explode :)

    Any help appreciated, thanks.

  21. Louise

    Extremely helpful and well written guide! I had no idea about POP and IMAP but now some of it actually makes sense to me ;) Thank you very much!

  22. Jenn

    @Johnny – Any results?!?!? Having same issue:

    “I’ve set this up in outlook 2010 and it gets stuck on the “synchronizing subscribed folders” any ideas? Everything synced just fine but when I try and access the sub folders it freezes up. Please help!!”

  23. David S

    Jenn – I am getting the same problem. I have a new laptop with Windows & and Outlook 2010. THe set up was easy and worked just fine at first. Now it locks up every time.

  24. Navaid

    This worked -thanks

  25. Derek

    Same here on the sync issue. I’ve been using Outlook 2007 for years with gmail IMAP without any issues, but after upgrading it seems to hang on syncing. I’ve removed and re-added the gmail account and checked all the settings, but no success.

  26. Ron

    Ditto on the sync issue. It downloads a bunch of files, and then stops and freezes up. No way to re-start it. I do have large number of emails in my Gmail account, but I’ve tried setting it so that it only downloads the last week of emails. Same problem.

  27. Charlie

    I found that someone wrote this on a different site about sync issues with imap:

    “If you are using IMAP, you need to either turn off automatic send and receive or make sure that the IMAP account is not included in that. Automatic send and receive interferes with the IMAP update which happens separately.

    To explain the option:
    * If your IMAP account is the only account you have, then you can simply turn off automatic send and receive because it is unnecessary.
    * If you have other email accounts that are using POP, you will probably want them updated regularly, so leave on the auto s & r for them, but disable it for the IMAP accounts. You could also just do the s & r manually.”

    This seemed to help with my sync issue, and I am still receiving emails.
    However, when i send emails, they go to “Outlook Data File” “Outbox” and then I have to click “send all” and wait for messages to send. Is there a way of changing this?

  28. Mark

    To MR: your instructions were very usefull, Thanks.
    I am still having a problem though. Syncing is going fine. My problem is that every time i want to delete or move or do anything with my emails from my gmail account it takes forever. I think this is because every move you make it has to constantly sync with gmail. Got any solutions anyone??? PLEASE help out. Thanks

  29. Robinhuot

    Hi !…

    I’m really want to know, how to configure outlook 2010 with the same gmail in two different computers?
    How can i get the same information in two different computers from the same gmail?

    Thanks for your support !
    Best Regards,

  30. Rebecca Christie-Jones

    I have set everything just how the instructions indicate and can not link email w/ outlook? This is not absolutly necassary, however I feel it will save a lot of valulable time.
    Every other email I have has linked w/ no problems but I can not get gmail to go thru.
    Any help that anyone has to offer would be greatly appreciated.
    Thank you.

  31. Riz

    This was great! thanks

  32. Ehsan

    Hi,
    anybody knows how to change the address of my Gmail outlook data file, (I have setup an IMAP account) an by default outlook has made pst file in my C: partition, and there is no option to change the folder. For POP you can change the folder but for IMAP this option is off. I want to change it to my D:.

    any comment would be appreciated.

    thanks,
    E.

  33. Randy

    Augie…if you have seven gmail accounts routing into one .pst, then you must have set them up as POP accounts, instead of IMAP. The option to route them to one folder disappears if you select IMAP. After much research and experimentation, the only way I can find to view all your IMAP accounts in one folder, is to use search.

  34. Randy

    Robinhuot….to keep gmail synced between two different computers, just set it up as an IMAP account, instead of POP, according to the instructions shown at the top of this page.

  35. Adel

    relay worked, thanks

  36. Richard

    I have a weird problem with Outlook 2010 & Gmail that I can’t figure out:

    Even though I have send & receive scheduled, Outlook doesn’t load messages until I open a gmail folder. So, if I don’t open the “Inbox,” I don’t know whether or not I have any new mail. And, if I have any sorting rules applied, I don’t know that there is a new sorted message until I open the folder it was sent to. Obviously, this is really annoying and I’d like to know if I have new e-mail without opening the inbox. I’m using IMAP and I have the settings set to subscribe to all of the folders, download the full message (which it never does either), and send/receive every 5 mins.

    Any suggestions? Thanks so much.

  37. Jenny Gilbert

    I thank Cam above for resolving my issue – it was the setting in Avast!
    I discovered a fix for Outlook 2010 not connecting to smtp.gmail.com to send mail–hope this is helpful for people.

    If you’re getting a “Cannot send the message”, Verify your email address” or a “an encrypted connection to your mail server is not available” error, it may be due to a conflict between Outlook 2010, Gmail, and Avast antivirus.

    Very easy solution–in Avast, go into “Mail Shield” configuration, and un-check “Scan outbound messages”.

    Hope this helps–this was bothering me for weeks, and I’ve not seen this suggestion anywhere on the interwebs.

  38. roli

    I get an error saying your imap server closed connection? any ideas?
    Thanks.

  39. Matt

    Richard,

    Same thing as you, won’t see if there are any new messages until I click the inbox. Two ways I have found to get around this” 1 Keep outlook open all the time while you’re working at your computer, when it gets new e-mail you will get a pop-up.

    Or 2: Download google desktop, add the google e-mail notifer or e-mail side gadget. These will give you pops when new g-mail comes in, even if outlook is closed. I like having the google mail gadget on my desktop because I can preview the e-mail and who it’s from. The I know if I need to open outlook or can just delete the e-mail from the gadget.

    If I need to open outlook, and its not already open, then I open outlook, go have a smoke, get some food, watch some TV then come back and its almost done synching :)

    As to the inbox being in g-mail and not the normal inbox for outlook, I did not move the lication of the .pst file. I just removed the old “inbox” from my faviortes and added the inbox for g-mail to my favorites. If you have more than one e-mail coming in (I just route everything through g-mail) you may be able to re-name the inboxs as weeel then add to favorites

  40. Matt

    Roli I get that as well sometimes, just wait a second, retry and goes away. Also getht he “this sites cetficate is something” do you want to conect anyway?

    All this is worth delaing with for me since I just do not like googles e-mail setup, crappy task managemnt, ugly calnder, so I deal with glitchs to use outlook keep my mails in snych

  41. Privesh

    Hi

    I have entered all the settings as shown above and i get the following errors:

    * Log onto incoming mail server (IMAP): The connection to the server failed.
    * Send test e-mail message: Cannot find the e-mail server. Verify the server information in your account properties.

    Can anyone help me

  42. Rebbecca Christie-Jones

    Hi Privesh,
    I have had the exact same problem have you found an answer to this problem yet? I really need my accounts to be linked in OL. Being a college student I need to manage my time wisely, and doing this will be extreamly helpful if I can ever get it to work that is.

  43. dan

    Privesh/Rebbecca, I’m running into the exact same problems. I’ve tried every configuration method possible. What kills me is that I successfully set gmail imap to my iphone a day ago, now I can’t set it in OL!!

    Someone help please!!!

  44. Samuel

    Thank you for your effort. at last i have been able to configure my gmail account using above instruction. i have tried many other different instructions but none of them worked somehow. the point was that i am outside the US and i need to use googlemail instead of gmail. thanks a lot for your effort.

  45. Tommy

    Richard,

    Removing the scheduled Send & Receive for IMAP accts is the key.
    They don’t need it.
    You may need to run Send & Receive manually if you are doing offline work and then reconnect later.

    POP accts need scheduled Send & Receive, however.

  46. knityster

    Thank you very much. It’s very useful.

  47. John

    Thank you a million MR it worked perfectly. I was sick of subfolders in subfolders in outlook.

  48. ana

    thank you so much!!!! finally I made it! i have been trying to set up outlook for weeks now but it didn’t work out… you just don’t know how happy i am right now! thank you God bless you!

  49. Lee

    I set the Root Folder Path to [Gmail] but I still have an Inbox and all my original folders under that (which I assumed should have stayed after changing POP to iMap) but now I also have a suite of Gmail folders and that Inbox is the active one. Do I simply move all my old folders under Gmail/Inbox?

    Thanks for any help anyone can shed on this. I couldn’t see any guide for implications of folders in changing from POP to iMap

  50. Chuck

    I’m using Outlook 2010 with Windows 7 OS.
    My internet provider is Mediacom (mchsi.com).
    In the Mediacom preferences, I’ve selected “forward incoming mail to my gmail account”.
    I am NOT receiving mail (forwarded) in my gmail account when sent to my mchsi account.
    I am getting the mail in my mchsi account.
    If mail is sent directly to my gmail account I DO receive it.
    Any help would be appreciated.

  51. Steve

    I had things working fine in my OL 2010 under WinXP with my regular POP account and an associated IMAP account from gMail. When I had a failure and put in a new driv,e I also changed OS to Win7 then reloaded Office 2010 & OL. Now it won’t bring in my IMAP e-mail account. I followed as above numerous times including the More Setting requirements, and at the end it even tests OK. But when I press Next I get an Outlook error stating “the required operation failed” and I cannot figure this out. Why was it working before I reloaded, and why won’t it set up now? I have Norton and shut off both the firewall and A/V and still nothing.

    appreciate any help with this!!

  52. Anand

    Thank you it worked, actually it failed when i used imap.googlemail.com but then back to gmail.com it worked ..

  53. Adam

    I am having an intersting issue with my setup in 2010.
    It worked great for a few weeks and now anything delivered within the past 2 days is being removed from the gmail server once outlook checks the mail. I have it set to leave a copy on the server but it is not working.

  54. ZS

    Hello can anyone please help with configuring OUTLOOK through a proxy? It works fine when i connect through any 3G enabled service provider. But in office, I need to put proxy like ” abcdc : 8080″ in the IE settings, Gmail.com works but outlook doesnot connect to imap and smtp servers. please help. thanks

  55. Kevin

    Great work guys! Appreciate the troubleshooting as I am outside US and changing the username to full email address finally overcame my faults

  56. Nickie

    I use a domain email address through gmail. I have switched to Outlook2010 and I am not receiving all my mail. I only receive mail from when I am online anything received when I am offline is not received and I have to forward to my inbox from my iphone to be actioned. I have syncd with gmail and this has forward all previous mail. I have checked that my phone and email are set to ‘leave messages on server’ Currently I am using POP3 and IMAP looks like it might help but I have followed the instructions, double checked the info but I am getting the following error message ‘the requested operation failed’ after outlook has successfully sent and received a test message and the press next to finish the procedure – Any ideas or suggestions gratefully received

  57. Ryan

    Hi there,

    I have a question here.

    I have set up gmail acct in outlook, IMAP account.

    However, gmail is not synchronized to the outlook data file, and all the folders in the outlook data file remain empty. Any idea on this?

    Many thanks!

  58. JunzTan

    Thanks~ it work for me~

  59. Chuck

    Wow, after struggling for several days to get my gmail in Outlook 2010 (including reinstalling Outlook after it would not let me get into the configuration menus) the trick was to get the incoming and outgoing server port numbers set up properly. No where but in this posting did I find the steps to get this done. THANK YOU.

  60. Eug

    Hi

    I can’t add my imap gmail account to OL 2010. I’ve done the advanced settings change and Send and Receive change and everything I can think of. I still get the following error when testing my settings:

    “Log onto incoming mail server (IMAP): The host ‘imap.gmail.com’ cannot be found. Verify that the server name is typed correctly.” and “Send test e-mail message: Cannot find the e-mail server. Verify the server information in your account properties.”

    Please please help. Frustration!!!

  61. MichaelPeterson

    I have been 2 days now trying to prove myself that I do nnot need help and I can get Outlook 2010 to receive my mail. Have got to establish the account, but does not get the mail: Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.7.0 Must issue a STARTTLS command first. f14sm2686475ani.15
    Can anyone help please? I am coming from the enemy side of Apple, and this is not helping my cause!

  62. George

    great tutorial! worked perfectly with the “manual setup” option.
    Thanks

  63. James

    Hi there, I’ve been using outlook with Gmail for sometimes however, using the tip on this page to set the root folder to “Gmail” I loose access to all my nice Gmail folders, however using it it does look nice getting rid of the Gmail tabs.

    Is there anyway to have my cake and eat it? Meaning to set the root folder to Gmail but retain the folder information? Or do I have to set up rules in Outlook too?

  64. Gary

    How do I syn calander and contacts between Gmail and Outlook. I have the mail syning but not the calander and contacts

  65. jyphxx

    Forum pretty cool, I’ll be here every day.

  66. Jerry

    Is there some secret setting to get IMAP Gmail to sync all folders in OL 2010 on a Win 7 64bit machine? Used the auto setup of IMAP Gmail but folders don’t sync unless I click on “Update Folder” and this also applies to the “Inbox” When using OL 2007 on an XP machine it works fine. Gmail pushes to my iPhone, just does not seem to push to OL. I am not popping any other email accounts so I disabled “Scheduled Send/Receive” but that didn’t seem to help either. Selecting a folder and clicking “Update Folder” is the only way I can get things working. I can send and receive IMAP Gmail just fine but can’t get it pushed to OL 2010. Any tips would be appreciated.

  67. Ken C

    I have set up outlook 2010 with gmail using IMAP and it is synching however, when I move a file to a different folder in my outlook program, some of the files disappear and end up usually in the trash folder. Also, the whole individual PST thing is AWFULL!!!! I have more foders containing the same emails than I know what to do with. It is extreamly confusing!!! I was previously using Windows Mail and had all my gmail accounts downloading using POP but had to change to IMAP because of a glitch that Outlook 2010 has that causes POP to re download over and over again.

    Can anyone help with this?

  68. Jerry

    This is an update to my post of Sept 26th. If you’ve been using IMAP Gmail for a long time, as I have, and switch to a new machine, new operating system and new version of Outlook, it takes several days for all the folders to sync and push new mail to the Inbox. I went from Windows XP Professional using Outlook 2007 to a new machine using Windows 7 Professional using Outlook 2010. As I mentioned in my previous post mail was not being pushed to OL 2010’s Inbox. I did all kinds of searches trying to find out why. Some said turn off the Windows Firewall, others gave other ideas, but the real reason was the time involved to sync over 86K items. In the Control Panel of Win 7 there is a Sync icon and that is where I found the information. I spent a lot of time trying to figure out what was wrong but the simple answer is to give things a few days to sync up. Go figure……

  69. Sandesh Segu

    Thanks Friend…

  70. Jason

    I have seen this issue mentioned by a few people in this thread, but no resolution yet –
    I am starting with a vanilla outlook install, setting up google apps as the only profile. This creates 2 pst files, 1 for @domain.com and 1 for “Outlook Data File”
    Outlook Data File is set as the default data file. I need @domain.com to be the default data file, however, the option to do this (Outlook -> Account Settings -> Data Files -> highlight and Set as Default) is grayed out and not accessible. Does anybody know why I am unable to make this change?

    Due to this current setup, I can receive email fine, when testing the account, the send works fine, but when creating a new email, send does not work because outlook is sending from the wrong account.

    Any help is greatly appreciated.

  71. Jason

    Ok, slight update. Completely deleted the outlook profile and all pst files and started from scratch. Send is “working” now. Send still goes through Outlook Data File however, and I can’t set the correct default data file (still grayed out). Issue now is that I am getting two copies of each sent item in my Sent Items folder. Guess it is back to google to search. If anyone has run across this, please let me know.

  72. gimme.junkmail

    @Jason
    i have the same / a similar problem – since i passed from my godaddy pop3 to google app’s imap
    1. doubling of sent mail
    2. can’t delete old outlook data file, and cannot make the new one (the google apps one) into default

    there is apparently no solution to #2 because of the contacts and calendar features in outlook:
    http://superuser.com/questions/261109/remove-outlook-data-file
    very irritating, but in all ends it isn’t an obstacle to sending & receiving mail

    if you can find a solution to #1, please reply

  73. Kevin

    Hello,
    I tried these instructions, and I still cannot connect my Outlook 2010 to my gmail. When I test my account, it fails.
    Please help!
    Thank you.

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