SEARCH

How-To Geek

Churn Rate

Churn Rate refers to the percentage of customers who discontinue or cancel their mobile phone, online, subscription, or telephone service within a given period of time. The Churn Rate is calculated by dividing the number of customers who discontinue or cancel their service by the average total number of customers for that time period.

This same type of calculation is also used to determine the Churn Rate for the employees of a company.

Enter Your Email Here to Get Access for Free:

Go check your email!