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How-To Geek Forums » Windows XP

XP Crashes after I click on Username - Help !

(13 posts)
  • Started 4 months ago by silverbantam
  • Latest reply from hustler2008
  • Topic Viewed 297 times


silverbantam
Posts: 5

A couple of weeks ago my XP PC started playing up. When I switch it on it loads up ok and I get the screen with the usernames. When I click on the username and enter my password the PC crashes and restarts after a few seconds.

I have tried everything I can think of including System Restore, Windows Recovery Console, Virus Scan and Registry Repair but it still crashes.

At the moment I am login on using Safe Mode with Networking which means I can use the internet but I can't use my printer or play music.

Does anyone know of any good software I could use to try and fix my PC or any other advice.

Posted 4 months ago #
 
jd2066
Posts: 3331

Try disabling the automatic restart on blue screen error and see if when it crashes you get an error message and maybe a file name to help figure out the problem. See http://www.activewin.com/tips/.....c/20.shtml for how.

Posted 4 months ago #
 
silverbantam
Posts: 5

I tried this and all I got was a black screen with a blue line across the top.

Is there an error log I can look at ? If so where is it ?

Posted 4 months ago #
 
jd2066
Posts: 3331

You can check the Event Log. Here is how:
Right click on My Computer and click Manage.
Double click Event Viewer on the left.
Select the System or Application item to view it's entries.

Posted 4 months ago #
 
silverbantam
Posts: 5

I did this and got the following error:

The following boot-start or system-start driver(s) failed to load:
AmdK7
ATMhelpr
Fips

Posted 4 months ago #
 
jd2066
Posts: 3331

A few Google searches seem to say:
AmdK7 is a Processer Device Driver
ATMhelpr is a driver installed by Adobe Type Manager
Fips is a Crypto driver

I'm not sure what can be done, if that is part of the problem.
Maybe someone else will know.

Posted 4 months ago #
 
Budohorseman
Budohorseman
Posts: 687

it's probably that first one that is causing your problems, I'd look into reinstalling your chipset drivers for your computers motherboard.

Posted 4 months ago #
 
silverbantam
Posts: 5

I've updated the AMDK7 driver but the PC still crashes after I click on the username.

However when I look in the log there are no errors now.

Any ideas anyone ?

Posted 4 months ago #
 
InDiSent
InDiSent
Posts: 422

If the PC crashes when you click on the username, how are you able to do any of this?

Posted 4 months ago #
 
jd2066
Posts: 3331

@InDiSent: According to the first post the crash doesn't happen when booted in Safe Mode with Networking. It's just normal mode with that problem.

Posted 4 months ago #
 
InDiSent
InDiSent
Posts: 422

Doh, didn't even see that.

Posted 4 months ago #
 
silverbantam
Posts: 5

I have updated the driver for AMD but I get the following error in the log after it crashes.

The following boot-start or system-start driver(s) failed to load:
AmdPPM
Fips

Any other ideas please ?

Posted 4 months ago #
 
hustler2008
Posts: 1

Silverbantam

I had this same problem. Have you tried to test your RAM? BSODs are usually attribued to bad/corrupt RAM modules.

Worked for me ;)

Posted 4 months ago #
 

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