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Many times I see message - Word Error, my Microsoft Office failed every time. I work in Citrix. Thanks.
See whether you can find any useful information in here: http://support.microsoft.com/kb/822645/en-us
What does your Event Viewer show in the Application log for it? There should be an event ID as well as a detailed description on the error.
Here is how to view the Event Viewer in Windows XP and here is how to view it in Windows Vista.
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