Issue: My colleague's word 2007 does not recognise that text has been deleted through track changes.
I make changes to the original document in word 2007 and it appears on my screen as normal - new text is in a different colour and deleted text is also in a different colour with a strikethrough.
When my colleague opens the document, all text displays in black. But when you read the document you can see that all my new text is included but the major problem is that all old text, even deleted text) remains. So the document is nonsense.
Original document text: The cat sat on the mat
Text once I revised it: The cat (sat - deleted text) is sitting on the mat
How the text appears when my colleague looks at it: The cat satis sitting on the mat
What we have tried
If he selects "accept all changes" or "final" from the review section the deleted text disappears and the document can be read with all my input accepted.
But this renders track changes as useless because if he can't see what my changes have been.