Ok, had to send my desktop back to HP for repairs and did a Windows 7 backup before sending. They reformatted my hard drive and just put back the operating system. Did a complete restore from the portable hard drive and have found that my desktop shortcuts (icons)do not show complete pictures plus the shortcuts don't work. Also, when clicking on the start menu, none of my previously backed up programs are listed. What can I do to get everything back to where it was prior to sending to HP?