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Windows Restore Issues

(8 posts)
  • Started 1 year ago by beth53
  • Latest reply from whs
  • Topic Viewed 375 times

beth53
Posts: 7

Ok, had to send my desktop back to HP for repairs and did a Windows 7 backup before sending. They reformatted my hard drive and just put back the operating system. Did a complete restore from the portable hard drive and have found that my desktop shortcuts (icons)do not show complete pictures plus the shortcuts don't work. Also, when clicking on the start menu, none of my previously backed up programs are listed. What can I do to get everything back to where it was prior to sending to HP?

Ron

Posted 1 year ago
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germ-x
germ-x
Posts: 5310

What did you use to make your backup image?

Posted 1 year ago
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beth53
Posts: 7

Used a portable hard drive and the windows 7 backup routine.

Posted 1 year ago
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whs
whs
Posts: 17584

Which backup routine - imaging ?? If that is the case, you may be out of luck because Windows 7 imaging is extremely wacky.

What you can do is try to recover your image VHD. Here is how.

Posted 1 year ago
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ReadandShare
Posts: 127

Beth:

Sorry, but there's usually no 'adjusting or fixing' a system recovery -- other than maybe giving it another try.

Posted 1 year ago
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whs
whs
Posts: 17584

ReadandShare, Sorry, but in her current situation this does not help. You are just confusing her.

Posted 1 year ago
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ReadandShare
Posts: 127

Whs:

OK, I've revised my post above.

Posted 1 year ago
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whs
whs
Posts: 17584

Thanks. But you can fix it if the VHD is not corrupted. See my link above.

Posted 1 year ago
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