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WINDOWS DETECTED A HARD DISK PROBLEM

(12 posts)
  • Started 3 years ago by sabecj
  • Latest reply from Kelen
  • Topic Viewed 50624 times

sabecj
Posts: 10

This is the error I get on my computer, what should I do? I've already done a backup to an external Hard Drive.

WINDOWS DETECTED A HARD DISK PROBLEM
Back up your files immediately to prevent information loss, and then contact the computer
manufacturer to determine if you need to repair or replace the disk.
> Start the backup process
> Ask me again later

Which disk is failing?
The following hard disks are reporting failure:
Disk name: ST3500418AS ATA Device
Volume C:\

Cheers, any help is much appreciated.
Joe

Posted 3 years ago
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whs
whs
Posts: 17584

Run a CHKDSK /F /R in elevated command prompt. That might fix the problem.

Posted 3 years ago
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raphoenix
raphoenix
Posts: 14920

sabecj,

Seagate had problem with their hard drives about a year to two years ago.
http://www.computerworld.com/s.....e_problems

They have now since FIXED the issue.

Suggest you [ contact ] Seagate directly and they will exchange your Seagate Hard Drives.

They are, in my opinion, one the best companys for customer support.

I have many FAST Seagate Hard Drives with 1000's upon 1000s of hours of trouble free operation on them.

Rick P.

Posted 3 years ago
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Kelen
Kelen
Posts: 283

You may want to go and downloads Seagates tools to check the drive. It will query the S.M.A.R.T system of the drive to check if it is in imminent failure. If it passes that I would then use chkdsk, if you do it the other way around chkdsk can kill the drive as is my experience.

Link to SeaTools

Posted 3 years ago
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sabecj
Posts: 10

Thanks Kelen, I'll give it a go. Cheers

Posted 3 years ago
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sabecj
Posts: 10

I did the SMART check and it failed, should I give the chkdsk a try now?
How do I get the elevated command prompt up?

Posted 3 years ago
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whs
whs
Posts: 17584

Go to All Programs > Accessories > Right click on Command Prompt > Run as Administrator

Posted 3 years ago
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sabecj
Posts: 10

I've run the CHKDSK /F /R and still the same

Posted 3 years ago
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germ-x
germ-x
Posts: 5310

If your hdd is somewhat useable suggest you make a backup image before it gives out completely. Then hopefully when you get your new hdd you can just recover your image and your back in business

gx

Posted 3 years ago
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vistamike
vistamike
Posts: 10945

And for that image use this http://www.macrium.com/reflectfree.asp

Mike

Posted 3 years ago
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Ringostar
Posts: 5

Try running SpinRite, because CHKDSK /F /R is useless for fixing problems.
if you dont know what SpinRite is just google it.

Posted 3 years ago
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Kelen
Kelen
Posts: 283

If a SMART check fails it is better to backup and prepare for a new HDD, if the drive is failing it will either go into read only mode or just die. While Spinrite is great it is not freeware, though I can say it does a grood job on recovering information.
SpinRite6

Posted 3 years ago
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