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How-To Geek Forums / Windows 7

Windows 7 Ultimate BSOD Help

(10 posts)
  • Started 4 months ago by jimhudame
  • Latest reply from jimhudame
  • Topic Viewed 385 times

jimhudame
jimhudame
Posts: 25

Hello I've been having some problems with my laptop. Recently a lot of BSOD errors have been popping up on my screen. Because i dont know if how-to-geek will allow me to post minidump files to posts i will try and describe the error code as best as i can.

Filename: hal.dll
Address In Stack: hal.dll+12a3b
From Address: fffff800`031f1000
To Address: fffff800`0323a000
Size: 0x00049000
Time Stamp: 0x4ce7c669

and the second error code
Filename: ntoskrnl.exe
Address In Stack: ntoskrnl.exe+18cb13
From Address: fffff800`02c09000
To Address: fffff800`031f1000
Size: 0x005e8000
Time Stamp: 0x503f82be

I would greatly appreciate it if anybody could decode this and sort of explain what i need to do to resolve this. PS if there IS a way to send minidump files on how-to-geek i will gladly supply it.

Posted 4 months ago #
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0xMalloc
0xMalloc
Posts: 10

Whocrashed should supply you with good info on your minidump. download and install. It's free and easy to use.

edit by mod- as mentioned below.

Posted 4 months ago #
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Hermitt
Hermitt
Posts: 1310

0xMalloc, you're not suppose to post direct download links.
WhoCrashed

Jim

Posted 4 months ago #
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ttoomema
Posts: 11

believe me or not, but i had same problems yesterday.

during burning the RHEL5 dvd Nero crashed and process did not end anyhow. tried restart and it did not work either. afterwards i kept getting BSOD-s.

turned off wifi (dell latitude 6520) and checked memory with pre-boot diagnostics. later removed ESET and some other software which i had installed during 2 days and BSOD-s disappeared. (had 17 of em and was already losing my mind)

Posted 4 months ago #
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0xMalloc
0xMalloc
Posts: 10

Hermitt, I apologize. I was not aware.

Posted 4 months ago #
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jimhudame
jimhudame
Posts: 25

@ttoomema i just installed a fresh copy of windows 7 ultimate and i havent even downloaded any programs on it yet and the only antivirus i have on it is avast.
and @Hermitt how would i be able to supply a minidump file on here?

Posted 4 months ago #
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ttoomema
Posts: 11

Then you might have a hardware failure. Try to disable everything before boot.
Tough to find out what makes the conflicts.

bluescreenviewer (application i used) gives plenty of information. Unfortunately my comp gave BSOD rightaway after i logged to Windows. Means i was not able even to save minidump.

Comp did not boot in safemode (stopped at classpnp.sys) and having a crypted harddrive. :)

Posted 4 months ago #
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Hermitt
Hermitt
Posts: 1310

@jimhudame - If you can open the minidump file then simply Copy/Paste its contents into the Reply box at the bottom of this page.

Jim

Posted 4 months ago #
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jimhudame
jimhudame
Posts: 25

heres some more info on the BSOD i hope this is more descriptive. (im using BlueScreenView)

*This is the info on the minidump file
Bug Check Code: 0x00000124
Parameter 1: 00000000`00000000
Parameter 2: fffffa80`04fb9038
Parameter 3: 00000000`b6000000
Parameter 4: 00000000`00000181
Caused by driver: hal.dll
Caused by adress: hal.dll+12903
Processor: x64
Crash Adress: ntoskrnl.exe+705c0
Processor Count: 2
Major Version: 15
Minor Version: 7600

*This is the info on hal.dll one of the two drivers that are "supposedly" causing the BSOD
Filename: hal.dll
Adress in stack: hal.dll+12903
From Adress: fffff800`02deb000
To Adress: fffff800`02e34000
Size: 0x00049000
Time Stamp: 0x4a5bdf08

*This is the info on ntoskrnl.exe the second driver
Filename: ntoskrnl.exe
Adress in stack: ntoskrnl.exe+185aa3
From Adress: fffff800`0280f000
To Adress: fffff800`02deb000
Size: 0x005dc000
Time Stamp: 0x503f857d
Time String: 8/30/2012 7:23:41 AM

This is all the info Blue Screen Viewer is giving me. I will post what the program WhoCrashed displayed in the next post.

Posted 4 months ago #
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jimhudame
jimhudame
Posts: 25

*Using program WhoCrashed

On Sat 12/29/2012 8:01:53 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\122912-22136-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12903)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8004FB9038, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

and the second error

On Sat 12/29/2012 8:01:53 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0x1E3)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8004FB9038, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Posted 4 months ago #
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