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(Solved) - Windows 7: Start up problem

(21 posts)
  • Started 1 year ago by RNK55
  • Latest reply from RNK55
  • Topic Viewed 745 times

RNK55
Posts: 11

It all started when I discovered that my Fire wall was no longer working.
I went online and took the advice of one forum to download and run:
- FSS.EXE
- WINDEFEND.REG
- WSCSVC.REG
- WUAUSERV.REG
- BITS.REG
However the problem was not fixed.
I tried: REPAIR_WINDOWS.COM
That did not solve the problem and the computer now only boots in Safe mode.
I now suspect that I should have BFE.REG and not BITS.REG.
Not sure where to go from here?

Posted 1 year ago
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raphoenix
Posts: 14920

FSS.EXE is KNOWN Cloaked Malware.

Need to restore the system from the recovery partition.

Posted 1 year ago
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RNK55
Posts: 11

Thank you raphoenix.
How do I do that? Would data and programs be deleted?

Posted 1 year ago
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raphoenix
Posts: 14920

Ya, the system would be restored back to factory condition and you would loose all installed programs.

If you had not made the Registry changes, then I would say scan with a known good anti-malware program but the Registry changes would not be fixed.

If you post the exact model number of the computer, another member can help you with the recovery.

Posted 1 year ago
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Xhi
Posts: 6298

The first thing I would try is a system restore from safe mode to a date prior to this happening.

System Restore

If you want to do a system restore...

XP: Go to Start->Help and Support. Under Pick a Task click on "Undo changes to your computer with System Restore". Make sure there is a dot in "Restore my computer to an earlier time". Then click Next. Choose a date with a bold number that is before you did what you did. Then click next. Read and click Next again.

Vista , Win 7: There are two places that you can use the system restore feature from. From within Windows, you can just type restore into the Start menu search box, and you’ll immediately see System Restore at the top of the start menu or you can type rstrui into the search box and hit enter. Your choice.

Watch it do it.

Posted 1 year ago
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RNK55
Posts: 11

Can one edit the registry and correct it?

Posted 1 year ago
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raphoenix
Posts: 14920

Yes but have know where you got the Registry files from so we can see what they did.

Posted 1 year ago
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RNK55
Posts: 11

I just found Free Window Registry Repair on CNET, do you advise using it?

Posted 1 year ago
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ReadandShare
Posts: 127

No. I would recommend following Xhi's advice. Just do a Windows System Restore -- picking a restore date that is earlier than when you made the above downloads and changes. Or pick an even earlier date -- to when your firewall was working. Not 100% guarantee, but far safer and simpler.

Posted 1 year ago
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RNK55
Posts: 11

I have tried that several times, it recovers ok, then when I restart, a blank screen for along time and nothing happens, I am trying to avoid a factory system recovery.

Posted 1 year ago
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RNK55
Posts: 11

Sorry I meant restores not recovers!

Posted 1 year ago
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raphoenix
Posts: 14920

Will the computer Boot In Safe Mode ??

http://www.microsoft.com/secur.....moval.aspx

If so then need to download above and transfer it to the infected machine.

The majority of these situations end up with a Recovery or Clean Install.

That's why one should keep Current Backup Images of the system.

Posted 1 year ago
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RNK55
Posts: 11

Yes it does, it is when I restart that it goes into never land...Then I start again with system restore and it comes back to life,so it's very time consuming.
If I make a current backup Image now and use it to start up, will it stick?

Posted 1 year ago
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germ-x
Posts: 5310

Since your system is corrupt if you make an image it will also be corrupt but it will have all your data, music, & photos so you can always recover those files.
When you do a system restore how far back does your restore point go. If it's only a few days then the restore point will also be corrupt.
When you get your system restarted go to the start orb and type in msconfig in the search box.
From there click on the startup tab and look at all startup applications.
Uncheck everything except what is necessary for booting and reboot. Now see if things are better

Posted 1 year ago
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raphoenix
Posts: 14920

The backup image will be exactly as the computer is now.

Posted 1 year ago
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RNK55
Posts: 11

Thank you germ-x.
I will make an image to save the data later on.
Yes my restore point is only a few days old.
I will try that before restarting again.
I am scanning with the malware tool I just downloaded from MS.

Posted 1 year ago
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raphoenix
Posts: 14920

Let us know how it's going.

Posted 1 year ago
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RNK55
Posts: 11

Will do thank you again for all your help.

Posted 1 year ago
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RNK55
Posts: 11

Hi there. Just to let you know, I ran the malware removal for 16 hours, it found 1 infected file and removed.
I don't dare restart, so my question is, can I do a repair install from the original recovery discs without losing my data?
Again I appreciate all your help.

Posted 1 year ago
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whs
Posts: 17584

Why don't you backup your data first before you continue to Mickey Mouse with the system. You have done enough damage.

If you don't want to boot the system, use a live Linux CD or make an image of the system with a Macrium WinPE CD. You can download an iso from here. Just burn it to CD and boot with that CD.

Posted 1 year ago
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