The How-To Geek Forums Have Migrated to Discourse


How-To Geek Forums / Windows 7

Windows 7 - restoring backed up file

(2 posts)
  • Started 6 years ago by MaconaPC
  • Latest reply from mickeyblue
  • Topic Viewed 364 times

PARTNER SPOTLIGHT

Recommended: Clean Your Mac the Easy Way with CleanMyMac 3

If you want to clean up your Mac the easy way, CleanMyMac is a great tool to get the job done easily, and it will even keep your computer clean automatically.

Unlike the competition, it also includes great tools like a Clean Uninstaller, to get rid of applications and clean up the junk that they leave behind. All with the click of a button.

Download CleanMyMac 3 for Free Today

Posted yesterday 
Top
MaconaPC
Posts: 1

Brand new PC. From the very beginning I had trouble access the HP files (troubleshooting, learning documents etc) just got a lot of jibberish, Also, my HP analysis would get stuck at downloading updates. I was on chat with HP. They had be backup all of my files. I did so on an external hard drive and 2 CDs. Then they had me restore the HD to factory conditions. Now the original issue is resolved, but I cannot open any of my saved files except the jpgs. The file extension is WIM and is not recognized. Can anyone help. Tried the chat again, but I'm not sure they know what they are doing.!!

Posted 6 years ago
Top
 
mickeyblue
Posts: 1521

i think when backing up, Windows compressed those images and documents into WIM formats.
use 7zip to uncompress and open, download and install.

www.7-zip.org/

Posted 6 years ago
Top
 



Topic Closed

This topic has been closed to new replies.