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Windows 7 - restoring backed up file

(2 posts)
  • Started 4 years ago by MaconaPC
  • Latest reply from mickeyblue
  • Topic Viewed 364 times

MaconaPC
Posts: 1

Brand new PC. From the very beginning I had trouble access the HP files (troubleshooting, learning documents etc) just got a lot of jibberish, Also, my HP analysis would get stuck at downloading updates. I was on chat with HP. They had be backup all of my files. I did so on an external hard drive and 2 CDs. Then they had me restore the HD to factory conditions. Now the original issue is resolved, but I cannot open any of my saved files except the jpgs. The file extension is WIM and is not recognized. Can anyone help. Tried the chat again, but I'm not sure they know what they are doing.!!

Posted 4 years ago
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mickeyblue
mickeyblue
Posts: 1521

i think when backing up, Windows compressed those images and documents into WIM formats.
use 7zip to uncompress and open, download and install.

www.7-zip.org/

Posted 4 years ago
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