i have been using computers for the past 25 years my first was an xt with floppies and win over the years i have learned to back up everything no matter how inconsequencial it may seem and have tons of frivoulous stuff. recently i got a hp pavilion dv7 and the first thing i did was make a back up of the system because it came without disks which needless to say is a real p----- but anyway the inevetable happend and my windows crashed so hard there was nothing i could do so i had to reformat the hd. my restore disk starts fine, i can use the file manager to move delete copy and all the stuff. so i know the disk is fine. i have a toshiba 1tb external disk that i keep my files on so that is not a worry. but no matter what i do i can't get the system disk to recognize the systemimagebackup. i went into diskpart and formatted the drive thinking it would help because i used its tool, nope i then deleted the volume hoping the disk would do something with that, nope i then removed the partition, nope then i made it a dynamic disk, nope so i formated it to a linux volume hoping for something to happen, nope i tried slax, nope i tried linus, nope i have went thru several hundred files and clicked on them to see if the system would recognize the backup image, nope i have been trying to get it to work for a month. i took it back to the store where i purchased it, with $180 worth of insurance, they wanted to charge me $69 to put a new copy on and not the backup,nope why should i pay when i have insurance and the paperwork and reciepts to prove it. sorry service charges are not covered under the insurance just a replacement if needed but then they would not be able to get to it for quite some time because of the work backlog. so now i have a $1200 text editor. not even a real word processor. anyway do you have any suggestions other than the garbage can which i have been looking at real hard. i hope that it doesnt take until next month for a reply. i refuse to pay for disks when they should have come with the machine, needless to say i think very low of Hewlett Packed now.