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How-To Geek Forums / Windows 7

Windows has recovered from an unexpected shutdown?

(10 posts)
  • Started 4 months ago by Zuelajindi
  • Latest reply from Zuelajindi
  • Topic Viewed 405 times

Zuelajindi
Posts: 41

This would happen on occasion, but only when I would be away from my computer. I would anticipate my desktop to go into sleep mode (as I have had it set to), but it is shut down completely instead. Why is it doing this? It says it is a Bluescreen error.

Posted 4 months ago #
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ispalten
ispalten
Posts: 6259

Offhand, THIS looks like the same thing, but not answer there?

Bug Check A is usually an IRQL_NOT_LESS_OR_EQUAL problem related to a device driver. You update any recently or change h/w?

Get BLUESCREEN VIEWER and run that, and then open the dump file, it will provide clues to exactly 'who' might be the problem. Post part here if unsure.

Irv S.

Posted 4 months ago #
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Zuelajindi
Posts: 41

Where do I go from here and how to I resolve it? It's not being too clear (Bluescreen Viewer).

Posted 4 months ago #
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ispalten
ispalten
Posts: 6259

Looks like my LINK was bad, use this one --> http://www.nirsoft.net/utils/blue_screen_view.html instead.

Just select the dump on the first line of the top window and on the bottom it will display the data. It generally will tell you what module caused the dump (BSOD). If you can't figure it out, paste in a reply the first 10 lines or so.

Irv S.

Posted 4 months ago #
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G41M
Posts: 902

You could also try to open Event Viewer and see if the error is reported there. Also, you can try running from an elevated command prompt "powercfg -energy" (no quotes). This will analyze the system for common energy problems. It will generate an html report in the current path. Make sure the computer is idle -no other programs/documents are running/open before running the command.

From the "Power Efficiency Diagnostics Report", take note of the Errors and and Warnings found and the headings "Platform Power Management Capabilities:Supported Sleep States".

Posted 4 months ago #
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Zuelajindi
Posts: 41

When I find the BSOD, what do I do with it?

Posted 3 months ago #
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Lighthouse
Lighthouse
Posts: 13598

Tell us what it said.

Posted 3 months ago #
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ispalten
ispalten
Posts: 6259

Click on it and then see what is in the BOTTOM window.

================
Description
BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table. For each crash, BlueScreenView displays the minidump filename, the date/time of the crash, the basic crash information displayed in the blue screen (Bug Check Code and 4 parameters), and the details of the driver or module that possibly caused the crash (filename, product name, file description, and file version).
For each crash displayed in the upper pane, you can view the details of the device drivers loaded during the crash in the lower pane. BlueScreenView also mark the drivers that their addresses found in the crash stack, so you can easily locate the suspected drivers that possibly caused the crash.
=====================

Irv S.

Posted 3 months ago #
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Zuelajindi
Posts: 41

Here's a screen.

Posted 3 months ago #
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Zuelajindi
Posts: 41

Sorry, didn't show. Here's the screenshot of the BSOD report.
http://i151.photobucket.com/al.....ae3820.png

Posted 3 months ago #
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