Okay, I found this program, GoToAssistDownloadHelper.exe, in my Users/Gail folder. What is it? Did I download it and not know it? Did Dell put it on my computer? (I have a Dell Studio XPS 435MT.) Seems to me an odd place for an exe file. I found lots of Google entries referencing it, but no answers as to what it actually is, what it does, or if I need it, just that it seems to be a program by Citrix(?). I get really nervous when I find exe files in weird places. Thank you.