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What is DocProc

(6 posts)
  • Started 5 years ago by hurtingbad
  • Latest reply from whs
  • Topic Viewed 18320 times

hurtingbad
Posts: 257

I had to do a sysrem recovery and I had to reinstall my HP F380 All in one printer,scanner and copier from a disk that I have.Now when i try to scan a box comes up saying insert disk for DocProc.i don't have a disk for docProc and the message never came up before I reinstalled.what is docProc?and why am I getting the message now,when it never came up before reinstall? thanks

Posted 5 years ago
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whs
whs
Posts: 17584

DocProc.exe are the drivers for your HP PSC printer/scanner/copier. But if the printer only coughs for scanning, you can also use the Vista PAINT program to scan. In PAINT, go to FILE > Form Scanner or Camera. That gets you to the scanning wizard.

Posted 5 years ago
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hurtingbad
Posts: 257

Thank you very much.Hp told me to fix the problem of DocProc comong up I have to do a level 3 uninstall,then reinstall using the installation from their website.does that sound right?

Posted 5 years ago
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whs
whs
Posts: 17584

I guess they just want you to reinstall the driver - after you uninstalled the old one you have. That is more or less standard procedure. But as I said, if everything else works OK (except scanning), you can always use PAINT for that. That will save you the reinstallation trouble.

Posted 5 years ago
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hurtingbad
Posts: 257

Thank you very much.I think i will use paint.I did not know you could do that.It is nice to get knowledge from someone who knows what they are doing.

Posted 5 years ago
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whs
whs
Posts: 17584

No problem. Any time.

Posted 5 years ago
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