How-To Geek

Hi I need some help with my computer. I am getting an error that says: "an application error has occurred... Error: unable to get value of the property 'length': object is null or undefined. Page: file:///C:Program%20Files%20(x86)/Dell/DellComms/gs_agent/common/widgets/ss_wdg_glossary.js Line 126"
Along with this there is a white box in the middle of my desktop at all times and pops up occasionally into whatever I am doing on the computer.
In general my computer has not been doing so well... its slow and freezes and this starting around the same time as the white box appeared. So I am wondering if they are connected.

I will be glad for any insight on this problem and how to fix it!
Thank you :)

Dell Inspiron M5030 Windows 7
Now Internet Explorer constantly crashes, and on Chrome many times the writing is all bunched up and impossible to read.
Not sure about installed programs or updates...
Anti Virus- Webroot - says no threats
I tried installing an anti-malware program. It found and erased several things but that didn't seem to help as the computer seems to be getting worse..
I've been looking through the internet for answers and haven't really found any...
The problem started about a week ago

something called P2P... a bunch of them... it said it was a trojan something. I don't really remember :/

Try running the Free version of this : http://superantispyware.com/

Do a Full scan and report back with what it finds.

Application Version : 5.6.1014

Core Rules Database Version : 9667
Trace Rules Database Version: 7479

Scan type : Quick Scan
Total Scan Time : 00:50:35

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Limited User

Memory items scanned : 558
Memory threats detected : 0
Registry items scanned : 60601
Registry threats detected : 0
File items scanned : 11247
File threats detected : 30

Adware.Tracking Cookie
C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\W8G75UBO.txt [ /atdmt.com ]
C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\Y5Z5BG1H.txt [ /c.atdmt.com ]
C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\3XTYFTN7.txt [ /doubleclick.net ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\RCS5SF7T.txt [ Cookie:owner@advertising.com/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\PYS7MNYB.txt [ Cookie:owner@toplist.eu/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\8OHLHAKS.txt [ Cookie:owner@bs.serving-sys.com/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\Q9W7D3LL.txt [ Cookie:owner@kontera.com/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\FRXY4SHZ.txt [ Cookie:owner@7.rotator.wigetmedia.com/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\QHTQ3YSI.txt [ Cookie:owner@tribalfusion.com/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\QP3GOVAJ.txt [ Cookie:owner@dmtracker.com/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\UW61BO00.txt [ Cookie:owner@clickbank.net/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\C1WR91OR.txt [ Cookie:owner@yadro.ru/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\N8J7JJSZ.txt [ Cookie:owner@adserver.adreactor.com/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\S14JLBV9.txt [ Cookie:owner@adtech.de/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\Z8KFC0ZT.txt [ Cookie:owner@revsci.net/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\MPMXC5OV.txt [ Cookie:owner@xiti.com/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\J04AYEGM.txt [ Cookie:owner@collective-media.net/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZCYICEJ9.txt [ Cookie:owner@toplist.cz/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\NVYBH7RY.txt [ Cookie:owner@adbrite.com/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\LowSS0SISR.txt [ Cookie:owner@casalemedia.com/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\Q05LKGDI.txt [ Cookie:owner@ru4.com/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\JBJ5UCI6.txt [ Cookie:owner@doubleclick.net/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\INJZ487X.txt [ Cookie:owner@www.googleadservices.com/pagead/conversion/1002714599/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\AYJEUZLJ.txt [ Cookie:owner@serving-sys.com/ ]
C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\WK2Z6T8M.txt [ Cookie:owner@invitemedia.com/ ]
C:\USERS\OWNER\Cookies\Y5Z5BG1H.txt [ Cookie:owner@c.atdmt.com/ ]
C:\USERS\OWNER\Cookies\3XTYFTN7.txt [ Cookie:owner@doubleclick.net/ ]
C:\USERS\SHIR\AppData\Roaming\Microsoft\Windows\Cookies\261MMGAU.txt [ Cookie:shir@atdmt.com/ ]
C:\USERS\SHIR\AppData\Roaming\Microsoft\Windows\Cookies\Low\N6BZI47Z.txt [ Cookie:shir@clkads.com/adServe ]
C:\USERS\SHIR\Cookies\261MMGAU.txt [ Cookie:shir@atdmt.com/ ]

Great, thank you. I will try that.