Subscribe to How-To Geek

Welcome to the How-To Geek Forums

We encourage you to register on our forums and post any questions you might have. The How-To Geeks monitor this forum and will respond to your question quickly.

How-To Geek Forums » Windows Vista

(Solved)-(.3gp Video file) Vista Error Message!

(29 posts)
  • Started 1 year ago by xenomex
  • Latest reply from madmacs
  • Topic Viewed 4988 times

  • Remove Solved Status

xenomex
xenomex
Posts: 124

Hello, i hope you could help me!
i have recently bought a new phone, and i want to put some videos on it, and since the best Format thats compatible with the phone is (.3gp) thats what i use, but i seem to have a problem with windows vista when it
opens a File with a (.3gp) video file! it comes up with a message "Windows Explorer Has Stopped Working" , then it says "Windows Explorer Is Restarting" and the File window closes.

Please Help me!
I need to clean my phone from junk, but this message is stopping me! :(
Thanks! :)

Posted 1 year ago #
Top
 
Santo
Santo
Posts: 486

Download quicktime from http://www.apple.com/quicktime/download/ and try to play .3gp video files in it.

Posted 1 year ago #
Top
 
whs
whs
Posts: 10353

The .3gp is not on my Vista. Check once whether that filetype exists on yours. Type PROG into the Start search > open "Default programs" > click "Associate a file type or protocol with a program". The .3gp should show at the very beginning. If it is not there, then you need a program that can deal with that filetype, like the one Santo suggested. If it is there, you have to open the file with the program shown.

Posted 1 year ago #
Top
 
Santo
Santo
Posts: 486

Quicktime plays .3gp files.. so installing it will resolve the issue.

Posted 1 year ago #
Top
 
Santo
Santo
Posts: 486

In fact after you install Quicktime you will be able to open the .3gp files by clicking on the file icon, it automatically creates the file association.

Posted 1 year ago #
Top
 
xenomex
xenomex
Posts: 124

When i first bought this computer, i downloaded and installed quicktime, and unluckily it didnt work, i got this Error message saying i could not open Quicktime . (But that isn't really important)

But even if Quicktime worked..i have alot of other players that could play .3gp files (VLC Media Player for example), i mean even WMP plays .3gp files, but the problem seems to be much more complicated :(

Posted 1 year ago #
Top
 
whs
whs
Posts: 10353

Some of those devices like MP3 players and Phones require a special software to load anything onto them. Did you check whether that might be the case with your device?

Posted 1 year ago #
Top
 
Aleeve
Aleeve
Posts: 2782

.3gp is not a file type generally recognised by Vista
VLC Media Player will play that and pretty muh any other type of file you can think of - music and video
In the setup of VLC in the advanced you can choose for it to load file type associations, and then all files that you have on your computer that VLC can play will be set to default open in VLC. However, you may want to stick with another player with some files so it may be easier for you to do it manually in the 'default programs' menu on the start menu

Download VLC here: http://www.videolan.org/vlc/download-windows.html
I find that the mirror form the University of Wisconsin always works fastest
Good luck!

Failing that, I missed the obvious - have you tried r-clicking and clicking open with?
or if nothing is recognised clicking on the unrecognised file, then when the window pops up syaing that windows cannot open the file, chosen from a list of programs on your pc?

Posted 1 year ago #
Top
 
ScottW
ScottW
Posts: 6609

xenomex, I'd be interested to see if there is already an association on your system for .3gp files. Go to Control Panel -> Default Programs -> "Associate a file type or protocol with a program". On my system, .3gp files are assigned to Media Player Classic. If you have an existing association, it may be that program that is causing Explorer to lock up.

Posted 1 year ago #
Top
 
xenomex
xenomex
Posts: 124

@leeve

Thanks for your Reply, and i really appreciate your help!,
but about right clicking on the .3gp file , whenever i open a window that has a ".3gp" file in it, i will get the vista error message as explained above in the post!

so it isn't > Playing < the .3gp thats bothering me, it's simply accessing it/ using it.
But then again...Thanks for your help!

Posted 1 year ago #
Top
 
Budohorseman
Budohorseman
Posts: 761

xenomex, if you have too many problems trying to fix your associations you could always try converting the file type to something you are not having any problems with (mpg, avi, etc) and then change it back when you are ready to put them back on your phone. A bit cumbersome of a process, but it can be helpful in the future if you ever need to convert to other formats in the future. I put a link in the Best of Breed Reference Sites forum (sticky at the top of the main forum page) and look for my post near the bottom of the first page. The link will take you to the download page for a program called Super (c). It's one of the best conversion utilities I've come across yet.

Posted 1 year ago #
Top
 
Lighthouse
Lighthouse
Posts: 5573

@Budohorseman. I am not overly keen on programs that do "everything". But this one looks impressive.

Posted 1 year ago #
Top
 
Budohorseman
Budohorseman
Posts: 761

@Lighthouse, I know what you mean, this one was recommended to me by one of my geek friends and so far it has worked like a charm. To be honest, so far I've only needed to convert some aac, mpg, m4a, ogg, avi, and mp3 but so far so good!

Posted 1 year ago #
Top
 
xenomex
xenomex
Posts: 124

Ok, Thanks for your help guys...but i think i am being quite misunderstood here.
the problem isn't converting, i have Super ( and yes, it is Impressive ) but when i >Open a file with a (.3gp)
video file in it , i get the error message straight away!, thats the problem.
Thanks for your help anyway!

Posted 1 year ago #
Top
 
ScottW
ScottW
Posts: 6609

xenomex, you're not completely misunderstood. At least not in this thread. :)

You don't need help with .3gp playback or converting formats. You get the explorer stopped working message if you try to open a .3gp file. If I understand correctly, even opening a folder with .3gp files in it causes the same error, right?

One possible reason for the folder viewing crash is that Windows may be trying to generate thumbnails. That causes it to access the .3gp files -- even though you haven't clicked on them -- in order to try making a thumbnail. If you use the details view in File Explorer, that may help. You could also disable thumbnail previews at least until the problem is resolved.

We have asked you about what file association you have for .3gp and I don't see that you have listed it. Please do that and post back. If you're not sure how, please ask.

Posted 1 year ago #
Top
 
xenomex
xenomex
Posts: 124

@ScottW
Thanks for replying!, i think you have understood me well :)
and i did try the "file association" and it was originally set to >RealPlayer< but i changed it to WMP thinking there was a difference..but unfortunatly there isn't.

And about the Thumbnail preview...i have a feeling im getting closer and closer to a soloution, i made the Thumbnail Preview as small as possible, and i didnt get the message....Until....i clicked on it to play it!
it loaded WMP but after a few seconds the WMP window turned white and the message came!

Ok, i am not going to give up, i think im nearly there!

Posted 1 year ago #
Top
 
xenomex
xenomex
Posts: 124

@ Everyone who helped!

My problem is solved, Thanks to ScottW, i Disabled Thumbnail Preview, and > Open with Realplayerit works fine!
Thankyou to everyone who contributed in this forum!, i will not take the forum off so other people with similar problems could refer to this forum!
Thankyou, Thankyou!

Posted 1 year ago #
Top
 
ScottW
ScottW
Posts: 6609

xenomex: great news! I love it when a solution comes together.

I wonder if you would be interested in trying to diagnose the underlying problem. Although you can now open folders with .3gp files and play back in RealPlayer, there is still something on your system that chokes on .3gp files. If you want to continue this, I have some ideas about what might be happening.

But if you're sick of all this tweaking and would rather get on with updating your cell phone, I can let it go. If you stop now, but want to address it later, come on back and post again whenever you are ready.

Posted 1 year ago #
Top
 
xenomex
xenomex
Posts: 124

@ScottW,
Why not carry on, you're correct..75% of the problem was solved, but the other 25% still needs work, i am currently looking for a soloution,but if you have an idea, i would be happy to hear it!
Thankyou so much

Posted 1 year ago #
Top
 
ScottW
ScottW
Posts: 6609

xenomex: Good attitude! Let's get to the bottom of this.

Here's my thinking. A 3gp file is a kind of MPEG-4 video stream. If explorer would crash trying to render thumbnails, it was probably using a video codec, a DirectShow Filter, or a DMO to try and render the file. I suspect there may be a codec or filter problem. Since you are into video, according to your profile, you need to learn about this anyway if you don't already know it.

First, tell me what codecs you think you have, especially which one might try to render MPEG-4 files. Do you have any codec packs, such as K-Lite or CCCP? BTW, I personally do NOT recommend codec packs.

Next we will load up your video toolbox with some nifty utilities, though you might already have some. First, try the K-Lite CodecTweakTool which will check for broken codecs and DS filters and fix them. (The tweak tool is available without codec pack!) If that doesn't do it, next would be running a DirectShow filter graph to see what Windows is trying to use to render those 3gp files. That should do for starters. Get your tools at http://www.videohelp.com/tools

Post back with your results and any questions.

Posted 1 year ago #
Top
 

RSS feed for this topic

Reply »

You must log in to post.

Our Friends
Getting Started


About How-To Geek
What Is That Process?
svchost.exe
jusched.exe
dwm.exe
ctfmon.exe
wmpnetwk.exe
mDNSResponder.exe
wmpnscfg.exe
rundll32.exe
wfcrun32.exe
Ipoint.exe
Itype.exe
Wfica32.exe
Mobsync.exe
conhost.exe
Dpupdchk.exe Adobe_Updater.exe

Copyright © 2006-2009 HowToGeek.com. All Rights Reserved.