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Virus left me with changed settings in XP Home edition !!!

(33 posts)
  • Started 7 years ago by brucemstrs
  • Latest reply from brucemstrs
  • Topic Viewed 6102 times

brucemstrs
Posts: 15

I bought PC from PC World in Aylesbury

Posted 7 years ago
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Scott
Posts: 5618

Have you asked them if they can provide a XP disk for repair/reinsatllation?

I would think they would be helpful, it's a fairly new PC.

Are these the folks...?

Broadfields Retail Pk
Bicester Rd, Aylesbury, HP19 8BU, UK

Complaints Process
If you are not happy with the level of service provided by
PC World, please let us know by:

Contacting our Customer Service Team on
0844 561 0000 (national rate).
Opening hours
Monday to Friday: 09:00 – 20:00
Saturday: 09:00 – 18:00
Sunday: 10:00 – 17:00

Posted 7 years ago
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Scott
Posts: 5618

For what it's worth, I called the Aylesbury store and they said it's company policy to provide an OS disk. They suggested stopping by to pick one up. Seriously.

Posted 7 years ago
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brucemstrs
Posts: 15

Sorry to leave you in mid air. I was getting called from three sides and had to get the Confisys copied as well.

Crikey - it really didn't occur to me to rely on PC World.
I'm sitting here a bit red faced now.

OS Disk Means what - and what do we do with it.For what it may be worth now the deatials I copied are as follows:-

Checked NvCpl RUNDLL32.EXE C:\WINDOWS\system32\NvStartup
Checked winssnotify “C:\Program Files\Microsoft Windows One Care Live\winssnotify.exe?
Checked AOLSoftware C:\Program Files\Common Files\AOL\1172664139\ee\AOLSoftware.exe
Checked errorkiller “C:\Program Files\errorkiller\errorkiller.exe?-boot
Checked ctfmon “C:\WINDOWS\system32\ctfmon.exe
Checked msnmsgr “C:\Program Files\MSN Messenger\msnmsgr.exe? /background
Checked Registry Booster “C:\Program Files\Uniblue\Registry Booster 2\Registry Booster.exe /5
Unchecked fts “C:\Program Files\Voyager Test\fts.exe?
Unchecked Aboard “c:\apps\ABoard\Aboard.exe
Unchecked apdproxy “C\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\...
Unchecked Reader_sl “C\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe?
Unchecked ADVCHK “C\PROGRA~1\NORTON~A\AdvTools\ADVCHK.EXE
Unchecked ALCMTR ALCMTR.EXE
Unchecked AOLDial C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
Unchecked PopUpKiller C:\PROGRA~1\Ashampoo\ASHAMP~1\PopUpKiller.exe
Unchecked avp “C:\Program Files\Kaspersky Anti-Virus 7.0\avp.exe?
Unchecked NMBgMonitor “C:\rogram Files\Common Files\Ahead\Lib\NMBgMonitor.exe?
Unchecked ctfmon C:\WINDOWS\system32\ctfmon.exe
Unchecked DetectorApp C:\Program Files\Sonic\DigitalMedia LE v7\My DVD le\Detector App.exe
Unchecked dslagent C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
Unchecked dslstat C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
Unchecked AOLSoftware C:\Program Files\CommonFiles\AOL\1172664139\ee\AOLSoftware.exe
Unchecked IMJPMIG “C:\WINDOWS\IME\imjp8_1IMJPMIG.EXE?/spoil/RemAdvDef/migration32
Unchecked ISUSPM C:\Progra~1\COMMON~1\INSTAL~1UPDATE~1\ISUSPM.exe-startup
Unchecked issch “C:\Program Files\Common Files\Installshield\UdateService\issch.exe? –start
Unchecked Language “C:\Program Files\cyberlink\PowerDVD\Language\Language.exe?
Unchecked Communication
Helper “C:\Program Files\Common Files\Logitech\ComMgr\Communications_Helper...
Unchecked QuickCam10 “C:\Program Files\Logitech\QuickCam.exe/hide
Unchecked MSNmsgr C:\Program Files \MSN MMessenger\MsnMsgr\.exe/background
Unchecked YSTER~1 C:\DOWNLO~1\MYSTER~1.EXE/r
Uncheck NeroCheck C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
Uncheck NvCpl RUNDLL32.EXE C:\WINDOWS\System32\NavCpl.dll,NvStartup
Uncheck NvMcTray RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
Uncheck nwiz nwiz.exe/install
Uncheck scureapp C:\Apps\Softex\Omnipass\scureapp.exe
Uncheck PCMService “cAPPS\Powercinema\PCMService.exe?
Uncheck TINTSETP C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE/IMEName
Unchecked TINTSETP C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE/SYNC
Unchecked qttask “C:\Program Files\QuickTime\qttask.exe?-atboottime
Unchecked Realplay C:\Program Files\Real\Real Player\Real Play.exe SYTEMBOOTHIDE….
Unchecked PDVDServ “C:\Program FilesCyberlink\PowerDVDServ.exe?
Unchecked RTHDCPL RTHDCPL.EXE
Unchecked Sky Tel SkyTel.exe
Unchecked Application
Launcher “C:\Program Files\Sony Ericson\Mobile2\Application Launcher\Appli……
Unchecked jusched C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
Unchecked vaderato_oe “C:\PROGRA~1\GOTOSO~1\VADERE~1\Vaderato_oe.exe?
Checked AOL 9 Tray Icon C:PROGRA~1\AOL(~1.OA\oaltray.exe-check
Unchecked AOL Companion C:\PROGRA~1AOLCOM~1\COMPAN~1.EXE/s
Unchecked Google Updater C:\PROGRA~1\Google\GOOGLE~2\GOOGLE~1.EXEsystray-startup
Unchecked Kodak EasyShare C:\PROGRA~1\Kodak\KODAKE~1\bin\EASYSH~1.EXE-hx
Windows Desktop Search C:\PROGRA~1\W1459E~1\WINDOW~1.EXE/startup
OneNote 2007 Screen
Clipper and Launcher C:\PROGRA~1\MICROS~2\Office12\ONENOTE.EXE/tsr

Posted 7 years ago
Top
 
Scott
Posts: 5618

I'm checking this, in the meantime would you be so kind as to call PC World, tell them you were never given a disk with the XP operating system (OS). If all else fails, we can help you reinstall your computer. Possibly to a better state than how it was shipped.

Posted 7 years ago
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brucemstrs
Posts: 15

I called the store Scott, but I'm getting the auto answer service and there are about 48 levels. I guess it's getting a bit late.

I'm about 15 minutes away from the store in Aylesburi, I live in a village about 5 miles up the road.

Ill go in there tomorrow and see them face to face to get a disc

I really am grateful to you. I was getting really panicky and thought I was sinking ever faster. Thanks a lot for your help. I'll speak to you tomorrow I hope. Have a good evening.

Bruce

Posted 7 years ago
Top
 
Scott
Posts: 5618

OK, just keep in mind even if you're able to get your deserved XP install disk, you probably still will have issues.

I'll check in tomorrow and have you run HijackThis and post to a relevant forum.

Scott

-edit, the number i called was 870 242 0444

Posted 7 years ago
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brucemstrs
Posts: 15

Morning !!! I went to the PC World store at 9am when they open, but the technical guy there tells me they never keep any system discs in the store ???

He explained that the operating system is installed within a separate partition on the drive, inaccessible to any infections, and re-install can be done from there.

Maybe he is right - I'm not certain.

Posted 7 years ago
Top
 
brucemstrs
Posts: 15

Since my last post, I have spoken to the Technical Help people at PC World ( the number you called yesterday) and they say that there is some confusion. Disks are not given out - but they are available by copying the OS from windows partition in the pre-installed hard drive.

This is what they are recommending we do.

Posted 7 years ago
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brucemstrs
Posts: 15

In fact they said that it is important to do it within the first 12 months. After that the only way is to purchase new discs.

Posted 7 years ago
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Scott
Posts: 5618

OK Bruce,

Give me a little time, we'll get this right.

Posted 7 years ago
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Scott
Posts: 5618

Do you have a chat client?

Posted 7 years ago
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brucemstrs
Posts: 15

Chat Client ??

Posted 7 years ago
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