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Unusual Windows 7 startup issues--what to do next?

(4 posts)
  • Started 1 year ago by kawiah
  • Latest reply from Xhi
  • Topic Viewed 464 times

kawiah
Posts: 1

Hello everyone,

I have a Toshiba Satellite P750 running Windows 7 Home Premium.

Current Problem and Important Info:

Windows 7 will not start/run normally. I'm not sure how to repair / restore it or which one I should do.

1. Windows 7 will permit me to login normally. However, after login, I can only see a blank, black screen with a normal-size cursor. No task bar, no desktop. Responds to Ctrl-Alt-Del.
2. My computer doesn't seem to respond to the Recovery Files either on a DVD-RW or a USB flash drive.
3. I can enter Safe Mode and it seems fully functional. Upon examining system restore, my computer tells me it has no restore points (and I don't know why).

I believe I have the correct disk for a Recovery. It was given to me via download from a computer science friend:

I have a WD Passport with a full backup of my system files and personal data from about a week ago.

I think I have made a little bit of progress since yesterday, but I don't know what to do from here.

-----------------------------------------------------------------------

Previous Issues and Attempted Solutions:

Yesterday morning, my computer was fine. I left the room, came back, and had a blue crash dump screen. I manually shut it down and powered on again.
When I turned it on, I saw the Toshiba logo, then the gray "Windows is loading files," and then the beginning of the Windows Logo animation, but it turned to a blank, black screen with an oversized cursor.

I tried to
1) Restart repeatedly
2) Use F8 to load Safe Mode and Last Good Configuration (neither of which worked, and both resulted in the same black screen)

I had no Windows 7 recovery disk with me. I made a set of disks with Toshiba's utility last year when I purchased my computer, but they are 2,000 miles away (and I don't even know if they're for this kind of problem or something else).

A friend suggested this download and told me it was the Windows 7 Start Disk: xxxxxxxxxxxxxxxxxxxxxxxxxxx
I downloaded the 3 GB files and burned them to a DVD-RW. I also tried to copy-paste them onto a USB.

In the mean time, I had left my computer on the black screen and it spontaneously ran Startup Repair. So I let it run and went to bed.

Today, my computer is in the state listed at the top of the post.

I have attempted to use the downloaded files on a DVD-RW and on a USB flashdrive to initiate the Recovery when restarting. I used the F2 Setup function to re-arrange the boot order so that either the DVD or the USB was at the top of the list. Nothing happened with the DVD. With the USB, it asked me to re-insert it and hit any key, but upon doing so, it simply skipped to trying to start normally and failing.

So that's where I'm at.

If anyone can help me, I would be very grateful! I am thousands of miles from home and pretty much on my own with this one. Please let me know if I can supply any other helpful information.

Thanks,

Lauren
Edit by mod.Please do not post links to direct downloads. It's not allowed.

Posted 1 year ago
Top
 
GuiltySpark
GuiltySpark
Posts: 4024

Direct downloads are not allowed here.

Posted 1 year ago
Top
 
Ruja
Posts: 230

Copy/Pasting the ISO directly to the USB does not work. Please, use this tool to create a bootable USB with the ISO you downloaded. With Windows 7 USB/DVD Download tool you can make a bootable USB with a Windows 7 ISO image. Download and instructions: http://www.microsoftstore.com/.....vd_dwnTool

You can also burn the ISO to a DVD with that tool. Then try to boot from your USB/DVD as you were doing already, it should work this time. You will be able to reinstall Windows 7 Home Premium 64-bit (English) with the ISO you already have. Will be the quickest and safest solution, I believe. If you need any help installing Windows, please ask here.

Posted 1 year ago
Top
 
Xhi
Xhi
Posts: 6298

Before reloading Windows there are several things I would try first.

Start in Safe Mode and Run msconfig. Go to startup tab and uncheck everything. Restart. If it now works slowly add startup items back in starting with anti-virus until the culprit is found.

Start in Safe Mode and in a command prompt run chkdsk c: /r If it asks to do it at the next start reply Y and reboot and let it run.

Start in Safe Mode create a new administrative level user name. Restart and select the new user. See if the desktop comes up there. See if you can run or recover your programs and data.

Start in Safe Mode with networking and Download install update and run Malwarebytes and/or Superantispyware deleting all they find.

Posted 1 year ago
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