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(Solved) - Unable to access one particular website from any browser on my PC

(17 posts)
  • Started 5 years ago by StevePaul
  • Latest reply from StevePaul
  • Topic Viewed 29399 times

StevePaul
StevePaul
Posts: 99

A website I visit on a regular basis (www.three.co.uk) has suddenly become unavailable ...

Network Error (tcp_error)
A communication error occurred: "Operation timed out"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team.

I'm trying to access the site using IE8 Beta 2, Safari and Google Chrome and they all come up with the same error message

All other site access is OK

The site is available, as I can access it through another computer.

My access is through a USB Mobile Broadband (Three) and I'm at Vista SP1

My Firewall is PCTools FireWall Plus and my AntiVirus is Avast4!, both are up to date ....

I've run Malwarebytes and SuperAnti Spyware and both report there are no problems and I've used CCleaner and Eusing to clean the registry,

From what I've read on the internet, I'm thinking I have a registry problem of some sort, but don't know where to look ...

I'm hoping someone has some ideas ...

Posted 5 years ago
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ScottW
ScottW
Posts: 6609

StevePaul, that's a new one -- can't get to your ISPs website while connected by said ISP! Can you contact Three and ask them to help? I can see the site from here in the US, so it's probably not on the server end. But, it could be anything between you and them.

The other computer that you can access with, is it also using Three Mobile Broadband from your house? The usual suspects are the HOSTS file and DNS servers.

Posted 5 years ago
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StevePaul
StevePaul
Posts: 99

Hi ScottW long time no speak ...

The other computer I used was at the local library so would have been a permanent connection through one of their servers.

The man in India suggested running AntiVir (which I'd already done) and check my Internet settings (which I'd already done).

Checked with Three to see if they were blocking me for some reason (they weren't).

Final suggestion was to go to a Restore Point, but as I'm not sure where this problem occurred seemed little point in taking that option.
Its really strange in that I've only just rebuilt my laptop having had a corrupted disk and totally reinstalling Vista and all my software.

So really strange !!

Posted 5 years ago
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milnerw
milnerw
Posts: 528

I have the same problem. But with a different website. I've tried 4 different computers in my house and none of them can get to .mil websites. but if I take my laptop to another house using the same ISP i can access it with no problem. I have called the ISP and they said everything checks out on there end. I have also checked all the settings on my router. I am out of ideas at this point.

Posted 5 years ago
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ScottW
ScottW
Posts: 6609

Steve, hello again. Let's try some network testing. Use a command prompt to ask the DNS server for the IP address:

C:\>nslookup www.three.co.uk
Server: dnsr1.sbcglobal.net
Address: 68.94.156.1

Non-authoritative answer:
Name: www.three.co.uk
Address: 92.41.252.3

Then put that IP address directly into your browser and see if you get the same error or a different one.

Posted 5 years ago
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StevePaul
StevePaul
Posts: 99

Hi ScottW, sorry for the delay been out watching some football ...

Anyway nslookup came back as

DNS request timed out
timeout was 2 seconds
Server: Unknown
Address: 172.31.76.69

Slightly different error message ....

This web page is not available.

The web page at null might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 2 (net::ERR_FAILED): Unknown error.

Posted 5 years ago
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whs
whs
Posts: 17584

I had no trouble accessing the said website with Vista SP1 - and from Florida.

Posted 5 years ago
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raphoenix
raphoenix
Posts: 14920

Works Fine here in middle US.

Comes up FAST in XP.

Regards,
Rick P.

Posted 5 years ago
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LH
LH
Posts: 20002

Works fine from France too :)

Posted 5 years ago
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ScottW
ScottW
Posts: 6609

Steve, I see a problem. The DNS server address given, 172.31.76.69, is a Private IP address. This can only be used for a local LAN and any packets sent to that address will not go out onto the Internet. If you have a router at that address or a local DNS server on your LAN, then it could be legitimate. However, it seems unlikely to me. What DNS servers are you using? From a command prompt, run "ipconfig /all" and copy the data from the connection that provides your Internet:

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8168B/8111B
   DHCP Enabled. . . . . . . . . . . : No
   IPv4 Address. . . . . . . . . . . : 192.168.1.106(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 68.94.156.1, 68.94.157.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
Posted 5 years ago
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StevePaul
StevePaul
Posts: 99

ScottW this is the output from IPConfig (glad you know what you're looking for !) ...

Just a reminder that my laptop is standalone and not connected to any network, internet access is through a USB Dial Up (Broadband) connection

As I'm no Geek, as far as I know this would be how it was setup when it used to access the site with no problems ...

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Steve-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter 3 USB Modem:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3 USB Modem
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.120.45.62(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 172.31.76.69
172.31.140.69
Primary WINS Server . . . . . . . : 10.11.12.13
Secondary WINS Server . . . . . . : 10.11.12.14
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-1E-4C-DD-01-BF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
Physical Address. . . . . . . . . : 00-1E-4C-4F-4E-3C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
Physical Address. . . . . . . . . : 00-1C-23-AF-30-CE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{94FEE600-CB18-4B4C-9486-CE2F18297CAE}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 40:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{FBB5656D-596D-4DF2-8862-03048D97B2D2}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 50:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

Posted 5 years ago
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ScottW
ScottW
Posts: 6609

What I see from your ipconfig data is not helpful in resolving the problem. I expect that you have a USB device from Three that makes the PPPoE connection over the phone lines, in other words, DSL. Since this device is directly connected to the PC (yes?) there must be PPPoE software running on your system. That would be some software provided by Three. That's the only explanation I can come up with for all of the private IP addresses in the ipconfig results. That software would be the one to intercept any DNS packets.

Not knowing anything about this software, I can't help you any further. You might try contacting Three again and show them the DNS timeout error.

Posted 5 years ago
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StevePaul
StevePaul
Posts: 99

ScottW thanks for your help ...

Will contact Three again to see if I can get any further with this and let you know the results....

However in the meantime, one of the blogs I was reading suggested that sending an email to the following 'www@web2mail.com. with the name of the Website as the subject would elicit some help (try anything at this point !!)...

Lo and behold, I received an Email back with an inline attachment which was the site I wanted to get too (a subsite of the main Three site) and a list of other links.

Surprise surprise ......

IT WORKED !!!

Tagged it as a Favourite and it works fine .....

The other links generated an email for me to send, with the particular site in the subject line ...

I'll keep you posted on the results ...

Regards SP :-)

Posted 5 years ago
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StevePaul
StevePaul
Posts: 99

Hi Guys (and anyone else that's interested) ...

Havin talked to the man at Three again (it was extremely hot in India apparently), he wasn't able to shed any light on the problem (other than he could access the site in India, I pointed out there were no problems in the US of A or France either !!, just my b***** laptop!!!)

Havin got totally p***** off with this problem, I applied a bit of SP (reverse) logic to the problem and convinced myself that this was some kind of registry issue.

So havin backed up my registry, I set about searching for anything that was remotely connected to Three.

I found (believe it or not) 3 entries which I promptly deleted.

Lo and behold, I've now got access to the Three website Home page !!!

Not sure whether this was the most technical approach, and it may well send shivers up the spines of you technical purists, but it sure as hell worked for me !!!

An ex director of mine once commented that 'he wasn't quite sure about my cavalier approach to management'

Guess nothings changed there then !!

Once again to all of you who contributed - Thank You

Regards SP :-)

Posted 5 years ago
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ScottW
ScottW
Posts: 6609

Steve, any diagnosis that works is a good one in my book. Do you happen to know what those registry entries were? I am curious to know what registry entries prevent access to one site only. Could you see the full URL, www.three.co.uk, in the registry?

Posted 5 years ago
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LH
LH
Posts: 20002

Steve. Not really a good idea, but, did you export them first before deleting ?

Edit. ScottW beat me to it :)

Posted 5 years ago
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StevePaul
StevePaul
Posts: 99

ScottW In answer to your question, yeah the full URL was in the registry not sure where though.
Simply did a scan, found there were only 3, and thought what the heck !!

LH, when you get as p***** off as I was you'll try anything;
There's loads of post on the internet, over time, all with the same symptoms but different websites and no specific reason for it or solution

I'm sure one of the posts I read intimated a virus was responsible, but every scan I did came up clean ...

Anyway its sorted now, and as much as I would really like to know what caused it in the first place I guess I can live in ignorance ...

I'm out and about for the next day or so, but when I get back to home base I'll sort out the info you require.

Posted 5 years ago
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