How-To Geek

When I go to the round Office '07 button (upper left), and hit 'Open', it tries to load the open option but it doesn't. We've tried to repair the installation, we uninstalled and reinstalled too. Running as Admin has no effect either.

This applies to Word, Excel, PowerPoint and Access. In Outlook, OneNote and Publisher, clicking on File>Open does work.

I would appreciate your help, Amanda

Hitting ctrl + O doesn't work either, but thank you .

Although I observed corrupted office files at times, this is unlikely in your case since a reinstall did not fix the problem. Next best suspect is probably a conflict with some other program you have installed. I would try to operate in safe boot mode, i.e. disable all services (after you hide the MS services) in msconfig and also disable all startups. If it works then, you know there is a conflict. Finding the culprit though is another story.

Whs i've booted into safe mode and still had the problem :( Welcome home !
Coates, if i double click on a file I can open it from anywhere except from within the above programs.

thanks guys.

Thanks for telling us. But corrupted registry entries don't come out of the blue. I would check that a little further especially since a reinstallation did not cure them. Could some earlier run of a registry cleaner be the culprit?