TrendMicro AV, Vista 64 bit and the UAC

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TrendMicro AV, Vista 64 bit and the UAC

(11 posts)

Started 1 year ago by Lexonex
Latest reply from jd2066
Topic Viewed 2269 times

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Lexonex

Member

Posts: 5

I've Read the sticky on "UAC".......very informative...I'm running TrendMicro Internet Security 2008 and must always turn "OFF" the UAC before running a full system/PC scan. Somewhat of an annoyance; will this ever be addressed/worked out between Microsoft and TrendMicro?

Thanks.

http://esupport.trendmicro.com.....EN-1036165

As you can see by the above TrendMicro support document they suggest turning "OFF" the UAC

More detail of the issue: http://www.neowin.net/forum/in.....pic=627105

Windows Vista Home Premium
64-bit Operating System
I.E. 7 (32-bit and 64-bit)
Gateway FX510S
Intel® Pentium® D 950 CPU 3.40GHz
800 MHz FSB, 2x2MB cache non-HT EM64T
Intel (Watsonville 2) 975x Motherboard
BIOS WT97510J.15A.2039.2006.0825.0358
600-Watt power supply
4093 MB RAM
NVIDIA GeForce 7600 GS Graphics Card

(Sound)
Yamaha RX-V361 AV Receiver
JBL Cinema Sound Speakers CS480
Sigma Tel High Definition Auto CODEC (for 64bit Windows)
Driver Version 6.10.5405.0

Posted 1 year ago #

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Justin

Author

Posts: 3792

Have you tried right clicking on the Trend Micro Icon and clicking "Run As Administrator" first?

Posted 1 year ago #

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Lexonex

Member

Posts: 5

First, I am the Admin.

Second, when I "right click" on the Icon "Run As Administrator" is not there. Instead, I have the following:

Open Main Console (bold print)
Scan Now
Update Now
Disconnect from Network
Switch Personal Firewall Profile
Protection Against Viruses & Spyware
Exit

Posted 1 year ago #

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Justin

Author

Posts: 3792

Ok. Your account has Administrator privileges but UAC makes all applications running under your account run with Standard User privileges unless you do "Run As Administrator".
That icon you right clicked was the Trend Micro taskbar icon which won't have that option unless Trend Micro programs it in.
The icon I was talking about was the Start Menu->All Programs->Trend Micro->Main Console or Desktop->Trend Micro (Or something close to those paths).
I should have been more specific about that before.

Posted 1 year ago #

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Lighthouse

Now known as LH

Posts: 5573

Does this help
http://blogs.msdn.com/aaron_ma.....vista.aspx

Posted 1 year ago #

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Lexonex

Member

Posts: 5

I tried both paths and clicked on "Run as Administrator"....Nope..won't scan unless my UAC is turned "OFF"..........I sent an email off to TrendMicro Support today outlining this ONGOING issue.....The link you provided is way over my head. I'm not a programer. Just a simple home user.... TM should get this taken care of SOMETIME......

Posted 1 year ago #

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Justin

Author

Posts: 3792

Well that is odd. The "Run as Administrator" should have worked. That appears to be a problem with Trend Micro AntiVirus.
I know enough about UAC and programming to know this can be fixed. It may have to bring up a UAC Prompt first but it can be done.
Microsoft's web site has documentation on working with UAC. It's not that hard.
I don't understand how Trend Micro can't figure out how to get it working.
I'll try installing a trial of Trend Micro AntiVirus in a Virtual Machine (as I don't use it on my computer) and see if I can figure out a way to get it to work with UAC.

Posted 1 year ago #

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Lexonex

Member

Posts: 5

I did a re-boot of my system and again I tried to scan after "Run as Administrator"...Nope...won't allow it and tells me to contact "technical support"..I appreciate your help but, TrendMicro has to come to terms with this....

(Note: I am running 64 bit Vista. I had a hard time a year ago finding AV software that was compatible with Vista 64 bit. Overall, I don't mind TrendMicro.....Just odd they still have not figured out the UAC of Vista)

Posted 1 year ago #

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Justin

Author

Posts: 3792

Ok. I just downloaded a trial version of Trend Micro Internet Security 2008 to a virtual machine, started a scan and it worked.
In Help & Support->Product Information, it shows:
Program version: 16.10.1079
Engine version: 8.550.1001
Pattern version: 5.181.50

What are the values on the page for you?

Posted 1 year ago #

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Lexonex

Member

Posts: 5

Well,

Looks like I had an "old" build and when I purchased TMIS2008 it just got thrown ontop of it..I got an email from TM and followed the instructions and NOW I'm able to scan WITH the UAC "ON"....Thanks for your concern and help..Here is the email:

Dear Lexonex,

A pleasant day to you!

Thank you for contacting Trend Micro Technical Support. I'm Eden and please allow me to provide you assistance with your questions and concerns about our product.

I have carefully read your email and I understand that you have a question regarding the program scanning.

In line with your concern, you can uninstall and then install our new build.

Step 1:

-Double click my computer/Computer on the desktop

-Double click on drive C:

-Double click on Program Files folder

-Double click on Trend Micro folder

-Double click on Internet Security folder

-Double click on TISSUPRT.exe

-Go to Unistall tab

-Click on 4. Uninstall tab

-Restart the machine

Step 2:

Please use the link I have provided below to install the program:

http://esupport.trendmicro.com.....en-1036026

Thanks for choosing our product!

Best Regards,

Eden xx Xxxxxx

Consumer Support Team

TrendLabs HQ, Trend Micro Incorporated

Posted 1 year ago #

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Justin

Author

Posts: 3792

Ok. Glad to see it was fixed.
Though I don't think Trend Micro should have even shipped the first version before fixing that.
A program should be compatible with all the Windows features before it's shipped to customers as a complete finished product.

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TrendMicro AV, Vista 64 bit and the UAC

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