SEARCH

The How-To Geek Forums Have Migrated to Discourse

How-To Geek Forums / Windows 7

Time Warner's motorola modem/router combo

(12 posts)
  • Started 2 years ago by jmeeks49
  • Latest reply from ispalten
  • Topic Viewed 16505 times

jmeeks49
jmeeks49
Posts: 631

Ok, i will try to make this short and sweet as the best way that i can. i have a linksys e2500 and when i upgraded my service with RoadRunner they gave me a modem/router combo unit so i move everything over which i had no problem with. when i tried to get on my laptop wirelessly i noticed that my wireless wasn't working so i called time warner and they said that i would have to pay another $7.50 a month for them to just flip a switch just for wireless which i had lockjaw after that. Come to find out the Motorola has a default gateway of 192.168.0.1 which is fine but i had to use my e2500 to bridge the wireless connection to the laptop but i can't see my laptop on the network. if i try to go in to the e2500's firmware and change the defalt gateway on it i loose my wireless connection. i will be damned if i will pay TWC more money just for wireless. is there a work around to have both the network connection and the wireless connection?

John

Posted 2 years ago
Top
 
ispalten
ispalten
Posts: 6259

John, I'm confused here?

I have BrightHouse (was Time Warner at one point) which gives me TM's RR Service. I have Lightning (40Mbps down), and they supply a modem with that that is a combo, modem and router. Router is N speed, and the model of the router is a Motorola Surfboard SBG6580.

Although I am able to use that combo modem/router, the N speed was 1/2 of what it should be. BH controls that unit, I can set very little. The techs that install it have a P/W that allows them to set it up, but the P/W given me doesn't allow full configuration. Some settings I can change will be reset by BH I found out, like SSID.

To get full N Speed, the 40 Mhz upper channel has to be enabled, and they kept resetting that. All complaints about that got me was that was the way they wanted it. They only guarantee the Internet speed, not computer to computer speed. The result was they told me to get my own router and they'd set the Surfboard to bridged mode and I can do whatever I wish.

From your description, it appears that is what has been done? In that case, the Surfboard is just a modem. You can't set anything on it. It provides a WAN address to your router, and you can do what you please with your router. The Surfboard doesn't put out a wireless signal at all.

It sounds like your Surfboard isn't in Bridge mode? It is still giving you a LAN address vs. a WAN address, no?

The confusion I have is you said the Surfboard didn't do wireless, and I assume that is the $7.50 charge to enable that? Without that enabled you've made the LinkSys into an Access Point I take it and you CAN get wireless? If this is the case, what is your problem? Leave the IP Address of the gateway as is.

Maybe I don't understand the problem?

Irv S.

Posted 2 years ago
Top
 
Sarris
Sarris
Posts: 189

I too have Brighthouse RR Lightning 40 mbps DL & 5 mbps Up. I have the same Motorola Surfboard wireless router that Irv has. It was included free of charge when I paid the extra $20/mo. for 40/5 RRL. My wired desktop connects at 1.0 gbps. My laptop connects wireless @ 300 mbps (N max). I didn't have to bridge anything. BHN doesn't mess with my SSID, and I can access most of my router settings. Some are locked, but most are accessible.

I don't understand the extra monthly charge, or why the cable co. "technician" didn't check to see that everything was working before he left.

Posted 2 years ago
Top
 
ispalten
ispalten
Posts: 6259

@Sarris, not sure where your BHN originates, they have a few locations. To reach the 300Mbps speed the the 40Mhz side channel has to be turned on. The tech turned it on, but a few nights later it wasn't on, even though InSSIDer showed it off, but the router setting said it was one. Called and was told I didn't have control over that. It was thought that the router went bad, so it was replaced, with a Ubee. First Ubee worked fine, but lasted only a few days. Replacement Ubee didn't put out the 40Mhz band signal. Tech then claimed the wireless card went bad. No problem, I had a spare. Installed it and it didn't see the band either. As a last resort while the tech was here I put back my old LinkSys I was using. Poof, 40Mhz was there... OK assumed another bad modem... and they returned a few days later with the Surfboard I now have. Again, no 40Mhz side band. However the tech called and set the modem to bridged and the LinkSys was used and the wireless speed is OK (LinkSys only does 14x, 270Mbps max).

The fact that I had full N-Speed at one point only leads me to believe that that setting can't be controlled by me, but by BHN. Like I said, last conversation was basically that I wasn't their target audience/user, and all they guarantee is a connection wirelessly that supports the Internet speed. Want more, bridge and use my own router.

Moved up to an ASUS RT-N56U from the LinkSys. Better performance and range with a lot more control and options.

Irv S.

Posted 2 years ago
Top
 
Sarris
Sarris
Posts: 189

@ Irv. My old laptop internal card died and I'm using a USB wireless, but the first one died. I was 300 mbps for a couple of days, then no more than 150 mbps.

I sent it back, they told me the second antenna was bad. So, I'm hoping the new USB is the problem and not tampabay.rr.com. I don't use a separate router, just the Surfboard, which has 4 wired connections and is wireless as well as the cable in.

Don't know what to tell the OP though.

Posted 2 years ago
Top
 
ispalten
ispalten
Posts: 6259

@Sarris, I'm on CLF, not TAMPABAY. So you hit the same problem I had... 270Mbps and then a day or two later dropped to 150Mbps... and that is due to BHN changing a setting on their server, not the modem/router. Even when they swapped out the Surfboard for a Ubee I had 270Mbps for a few days. It went to 150Mbps too, and then they replaced the Ubee with another one, but the 150Mbps remained. Bottom line I was told it can't be changed, turning on the 40Mhz channel (upper N band) at the server, if set on the modem it will be overridden. 'We' settled on what was best for me, bridging their modem/router and using it solely as a modem and using my own router. That fixed it... I hope you are not looking at the same 'problem'. Some wireless devices have even 3 antenna's, like the desktop LinkSys WMP300N we're using. But to get over 150Mbps you do need at least 2 antenna's. I'm told my iPad's only have one, and even though it is N capable, throughput doesn't exceed 20Mbps on Lightning. Good enough for what I use if for though.

Irv S.

Posted 2 years ago
Top
 
jmeeks49
jmeeks49
Posts: 631

Although I am able to use that combo modem/router, the N speed was 1/2 of what it should be. BH controls that unit, I can set very little. The techs that install it have a P/W that allows them to set it up, but the P/W given me doesn't allow full configuration. Some settings I can change will be reset by BH I found out, like SSID.

Irv, the problem is not the connection the problem is it's either or or, the connection is fine but my linksys gateway is 192.168.1.1 the problem is that i can't see the laptop on the network because the motorola is setup for 192.168.0.1 and when i asked TW if i could change it from 0 to 1 they flat out said NO.

From your description, it appears that is what has been done? In that case, the Surfboard is just a modem. You can't set anything on it. It provides a WAN address to your router, and you can do what you please with your router. The Surfboard doesn't put out a wireless signal at all.

I can setup a few things on it but nothing that will help me in the long run. As far as the wireless goes your right, it doesn't and to me that's BS because if you are "renting" the modem/router all of the features should be available to you.

The confusion I have is you said the Surfboard didn't do wireless, and I assume that is the $7.50 charge to enable that? Without that enabled you've made the LinkSys into an Access Point I take it and you CAN get wireless? If this is the case, what is your problem? Leave the IP Address of the gateway as is.

As i described i can't get on my network here at the house, i see my wife's computer just fine because i have it setup through the modem so therefore both desktops are on the same IP and i'll be damned if i pay them another $7.50 just for wireless. AT&T didn't charge my mom for having it turn on for her.

It sounds like your Surfboard isn't in Bridge mode? It is still giving you a LAN address vs. a WAN address, no?

no it is not bridge that's the main problem because if it was i would be able to see the network just fine.

John

p.s. sorry i am not any good qouting here yet.

Posted 2 years ago
Top
 
Xhi
Xhi
Posts: 6298

Irv, the problem is not the connection the problem is it's either or or, the connection is fine but my linksys gateway is 192.168.1.1 the problem is that i can't see the laptop on the network because the motorola is setup for 192.168.0.1 and when i asked TW if i could change it from 0 to 1 they flat out said NO.

I believe the solution to that problem is to turn off the DHCP in the router and link the router through a LAN port not the WAN port that lets all IPs be provided by the modem. Then your wireless device and all devices connected to that router will get a 192.168.0.x IP and be in your local network. I do this all the time with a series of three routers on my network.

Posted 2 years ago
Top
 
jmeeks49
jmeeks49
Posts: 631

thank you xhi i thought about that will try it tonight will that allow me still to get in to the firmware of the linksys after i do that or will it bring up the motorola's firmware since it will be 0 and not not 1?

Posted 2 years ago
Top
 
ispalten
ispalten
Posts: 6259

John, is the modem/router a SurfBoard SBG6580? I can't even reach mine once it was set to bridged more, but you can? Somewhere there IS a setting to make it bridge, one of the Admin pages I think?

If it IS an SBG6580, here is how you put it into BRIDGED MODE --> http://ecstasyrealty.com/motorola-sbg685.html

http://www.motorola.com/static.....rGuide.pdf is the COMPLETE USERS guide for the modem.

NOTE: Once you put it into BRIDGED MODE you can NO LONGER ACCESS IT!!!

Irv S.

Posted 2 years ago
Top
 
jmeeks49
jmeeks49
Posts: 631

@Irv, it's a SBG65802A i finally got the laptop back online had to do a system restore on it so i am back to square one.

@xhi, i understand now what you meant about setting a static address to get back to the firmware.

@Irv, i was mistakened the modem is not bridge i thought it was. hell, at my age the first thing to go in your mind LOL LOL LOL

Posted 2 years ago
Top
 
ispalten
ispalten
Posts: 6259

John, if it isn't bridged you are dealing with 2 different networks. You need to turn the SBG6580 (this is what mine says on the front of the unit on the bottom, but the label on the bottom has an SSID of SBG658088, maybe that is what you think is the model?) into a 'modem', no DNS, no wireless, and the WAN IP Address is fed out and connected to your router's WAN link. That should fix you up.

Now the link I gave to do this should work, unless you ISP has locked down those settings and/or access to them... and then if so, they might charge to do that.

Irv S.

Posted 2 years ago
Top
 



Topic Closed

This topic has been closed to new replies.

Enter Your Email Here to Get Access for Free:

Go check your email!